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September 11, 2020 41 mins

Hyatt Alum, Sarah Thompson takes time to talk with us in this episode about what guests should expect upon check-in, new positions evolving within the Hotel industry, creative new approaches to filling venues, the value CMP designation, and how working at Hyatt is a lot like having an extended family.


Sarah Thompson, CMP


LinkedIn: @SarahThompsonCMP -


Terri Walters

Twitter: @TerriLWalters -

LinkedIn: @TerriLWalters -



Event Yak


Facebook: @TheEventYak -



Moonfish Production, Ltd.



Facebook: @MoonfishCreative -




Episode 21 By the Numbers: 

00:00 | Terri Walters

Meet Sarah Thompson, Certified Meeting Professional (CMP): An Alum of Hyatt.


03:29 | Sarah Thompson

Hooked on Hyatt – starting from the ground up!


05:45 | Terri Walters / Sarah Thompson

Internships – the power of learning the nuts & bolts of an company and industry.


09:24| Sarah Thompson

The challenging road to obtaining a CMP designation.


13:22 | Sarah Thompson

Why I built my career at Hyatt.


15:40 | Terri Walters / Sarah Thompson

Hyatt in the time of COVID … how will they survive? What can guests expect today?


20:25 | Terri Walters

How can we do events again? Or will we?


22:35 | Terri Walters / Sarah Thompson

COVID-Secure-Weddings? Vertical Concerts? Outside Comedy Shows? Creating new ways to gather in hotels.


32:00 | Terri Walters / Sarah Thompson

Big city unrest around Hyatt city properties: Challenges and opportunities for hoteliers.


34:13 | Terri Walters / Sarah Thompson

On the future of hospitality.


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