Telemedicine is far from perfect, but during the COVID-19 pandemic it became an essential tool for delivering care. Will the trend towards telemedicine continue after the pandemic, or fall by the wayside? Dr. Matt Sakumoto, a virtualist primary care physician at Sutter Health in San Francisco, describes the concept of digital empathy in telemedicine and how it could help this technology be more than just a blip on the health care radar.
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