How do you make a great first impression on a new customer and turn them into a lifetime loyal fan?
Customer Experience Design and Customer Loyalty within organizations are still not recognized as a team effort and business discipline. And some people still struggle with the difference between customer service and customer experience.
That’s why this 3-part series is completely focused on enhancing customer experiences! You’ll learn the three P customer experience matrix, which is a signature approach of The Inside View, so you can make a fine experience a joyful and positively memorable one for your customer.
Finish this episode, AKA part 1, knowing how to incorporate “Pure Joy,” “Ponderment/ Point of Pause,” and “Pivot” into your customer experience design, making every customer a raving fan and scoring high remarks in customer satisfaction every time.
In this episode, I talk about:
- Customer loyalty and how to create connection with customers
- The difference between customer service and customer experience
- Personalizing the customer experience
- Receiving feedback with an open mind to improve the experience
- Getting through those moments customers want to run
…And More!
Resources
FREE DOWNLOAD - 60 Days to Customer Experience Success!: https://22243350.hs-sites.com/free-guide-0
FREE DOWNLOAD - 20 Virtual Team Building Activity: https://gettheinsideview.com/team-building/
Apply for the Fascination Workshop (November 14th, 2023): https://gettheinsideview.com/project/fascination-workshop/
Apply for the next cohort of the Leadership Experience Excellence (January 23rd & 30th, 2024): https://gettheinsideview.com/project/lxe/
DEI Training: https://gettheinsideview.com/project/diversity-inclusion/
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min
Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/
Subscribe on my YouTube Channel: https://www.youtube.com/@gettheinsidevu/videos
Follow Me On Social
Facebook: https://www.facebook.com/gettheinsidevu/
Instagram: https://www.instagram.com/gettheinsidevu/
LinkedIn: https://www.linkedin.com/in/crystald1/
Twitter: https://twitter.com/gettheINSIDEvu
TikTok: https://www.tiktok.com/@crstld
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