Ever wonder why some brands have customers who are more loyal than a golden retriever? The secret ingredient is consistency!
What does consistency mean, though?
It means practicing your plays. Could you imagine how messy the football field would be if teams didn’t practice? Now put that into the context of leadership and your team.
To combat that today, we're diving into part 3 of customer experience addressing why 'Consistency is Key' in turning one-time buyers into lifelong fans and how you can dial up the C.H.A.R.M!
In this episode, I talk about:
- McKinsey Customer Service Consistency
- C.H.A.R.M Methodology
- Analyzing and actioning the different channels our customers are coming from
- How people create the Brand Promise
- Why hospitality is not common sense
- Meeting customers where they are at
…And More!
Resources
Customer Service Excellence Training:
https://gettheinsideview.com/project/customer-service-excellence/
Customer Journey Mapping Training:
https://gettheinsideview.com/project/customer-journey-mapping/
Apply for the next cohort of the Leadership Experience Excellence (January 23rd & 30th, 2024): https://gettheinsideview.com/project/lxe/
FREE DOWNLOAD - 60 Days to Customer Experience Success!: https://22243350.hs-sites.com/free-guide-0
FREE DOWNLOAD - 20 Virtual Team Building Activity: https://gettheinsideview.com/team-building/
DEI Training: https://gettheinsideview.com/project/diversity-inclusion/
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min
Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/
Subscribe on my YouTube Channel: https://www.youtube.com/@gettheinsidevu/videos
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