In this episode of Leadership is Feminine, Kris Plachy addresses the challenges and dynamics that arise when a manager becomes the go-to person for complaints and venting within a company. She shares her perspective on the role of managers in extending culture, expectations, and values into the organization, while also emphasizing the importance of effective communication and translating the founder's vision to the team.
Kris explores the issue of things getting lost in translation when communicating with managers, emphasizing the need for clear expectations and a strong emphasis on the organization's vision. She also discusses the importance of managers taking ownership of their role and responsibilities, particularly when it comes to addressing tough situations and holding employees accountable. Kris shares insights on empowering managers to be effective leaders rather than just messengers for the founder's directives.
Join Kris as she delves into the intricate world of leadership, offering practical insights and solutions for managing a team while maintaining a healthy and productive work culture. If you're navigating the complexities of building and leading a team, this episode is a must-listen.
“You've got to empower these managers to take responsibility for what they're doing. And if they don't agree or they have other ideas, let that be a part of your conversation. If all you're doing is telling people what to do, but you just hired someone and paid them a lot more money to be a babysitter of employees, that's what you're going to get.”
Key Takeaways From This Episode
- Building a Management Team: Clarifying expectations, values, and vision
- Connecting Tasks to the Bigger Picture: Ensuring managers understand the reason behind the tasks and decisions
- Addressing Difficult Conversations: Coaching managers to develop the language to address uncomfortable topics with team members
- Dealing with Employee Complaints and Venting: Encouraging employees to bring solutions and recommendations when something doesn't work
- Distinguishing between legitimate concerns/complaints and informal venting: Formal process for addressing complaints, involving HR or higher-level management, and addressing mental health challenges and they are handled in the workplace
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