What drives the success of a sales team today? Knowing how to engage the digitally savvy modern buyer. And modern buyers need modern sellers.
While digital marketing is a mature ecosystem with proven processes and practices, digital selling is still evolving. Many sales organizations were reluctant to implement a digital sales transformation until COVID-19 came and forced everyone into remote selling.
Today, digital selling is more important than ever.
In this episode of the Modern Marketing Engine, I talked with Ed Terpening, Industry Analyst at Altimeter Group, who recently released the 2020 State of Digital Selling research report. This survey sought to understand the capabilities and key success factors enabling the digital transformation of selling among B2B businesses.
It was based on a survey of 506 sales professionals across North America, Europe, and China, and it offers a comprehensive view of how B2B sales teams are leveraging digital in their sales processes.
Listen to this episode to learn about the key findings of this report and how you can apply that knowledge to your organization.
The State of Digital Selling
Ed provided some great insights on the key findings from the report. Here they are:
1. Now, more than ever, selling is a team sport.
The customer is the center of experience in any business. Marketing is the front end of customer experience. They then go through sales and then they go through service and customer success.
So it's really important to connect all of those dots between those organizations and think not just about digital marketing but also digital selling and how they work together and then customer success and service.
“All of the teams that touch the customer must have a consistent view,” Ed says. They have to understand what white papers the customers are reading from marketing, what service problems they're having, what kind of value propositions work in the sales process.”
Their research found that those selling teams that had a well aligned Marketing, Sales and Service teams always did better than others that didn't.
2. Sales teams need to make the digital mindset shift.
According to the report, a sales team with a strong digital culture will accomplish its objectives and perform better, as sellers trust the value of data and the tech tools they use.
“The technology industry really outperformed other industries when it came to digital selling,” Ed says, “because they have a digital culture, they're in this business and they're actually much more effective in this world and achieve higher results. Making that culture mindset shift is so important.”
The seller's mindset needs to really shift and think about engaging digitally through value.
3. High-touch, high-value cross-functional selling outperforms automated high-volume selling.
Automation in sales has been rapidly growing in the past few years, but Altimeter Group’s research found that it underperforms when compared to other high-touch approaches, such as Account-Based Marketing and Account-Based Selling, which are more customer-centric.
Cross-functional teams that partner on key accounts are more effective in achieving revenue and customer success goals than sellers who rely on automation.
“This reinforces the fact that i
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