Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss how today's renters seek more than just a list of amenities and a virtual tour; they expect full transparency at every stage of their housing journey. From pricing and fees to unit-specific details, renters want to know precisely what they're getting before they visit your property.
In this episode, Kerry and Jimmy unpack how renter expectations have shifted and why vague listings, hidden costs, and lack of upfront information no longer cut it. They dive into the growing demand for pricing disclosures, unit-level amenity details, and insights into things such as estimated energy costs. They examine how technology enables operators to provide this level of transparency while improving trust, conversions, and long-term resident satisfaction.
Kerry and Jimmy's Words of Wisdom: "Today's renters aren't just looking for a place to live, they're looking for honesty and clarity at every step of the leasing process. They expect transparency into the real costs of living in your community and a true representation of the actual unit they'll be living in. Multifamily operators that aren't providing that level of transparency will find that renters will not even consider that property. In an era where information is only a click away, trust is the new currency, and without it, you're not just losing a lease, you're losing renter loyalty."
Resources: Transparency Starts With Your Website
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