In this episode of hashtagNoVacancyNews, Glenn Haussman and Anthony Melchiorri talk with Jimmy Taylor, VP Operations at IHG Hotels & Resorts, about what really drives long-term success in hospitality leadership.
• Why being truly hashtagauthentic beats trying to fit a corporate script — and how that builds loyalty
• How hiring “thoroughbreds” but managing them like donkeys damages culture and retention
• The six A’s that shape Jimmy’s leadership style: accessible, accountable, approachable, attitude, authentic, adaptable
• Why empathy and fairness matter more than micromanagement — especially in today’s labor market
• Insights on balancing owner expectations, brand standards, and team empowerment
• Stories that reveal why people across the industry describe Jimmy in one word: honorable
Special thanks to our advertiser: Actabl gives you the power to profit, visit them at Actabl.com.
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