What happens when you merge the top two players in hotel tablet tech? According to Kevin Bidner, CEO of HCN, it’s a hospitality tech revolution. In this NoVacancyNews, Glenn Haussman catches up with Kevin to discuss a game-changing shift for four-star hotels and beyond.
Here’s what you’ll discover:
• Why HCN’s acquisition of Crave marks a major turning point in the in-room technology landscape
• How guestroom tablets are finally becoming cost-effective—even profitable—for four-star hotels
• The innovative model turning tablets into revenue generators via advertising, ticketing, and stakeholder partnerships
• A first look at the concierge AI platform that provides personalized city itineraries, restaurant bookings, and more—right from the guestroom and into your pocket
• How HCN is bringing back a sense of personal service once reserved for five-star stays, now powered by scalable technology
• Why Bidner believes this is “the biggest thing in the travel industry ever”—and what it means for hotel operators and profitability
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