Most real estate agents and vendors pour their energy into chasing new clients, but the real money isn’t in the hunt; it’s in what happens after the contract is signed.
How you handle a client from the moment they say “yes” determines everything.
The mistake most people make is treating the sale as the destination, when in reality it’s the most dangerous moment in the entire relationship.
Right after the purchase is when the client is least likely to buy from you again. So instead of celebrating the sale, we should be getting into action so we don’t lose them.
We spend thousands trying to break into the right circles, get in front of the right clients, and finally land the client we’ve been pursuing. What if we could put that effort towards existing clients and customers?
Too many vendors and partners are focused on gaining new clients. It’s actually smarter to turn people who have bought from you before into regulars.
How do we earn people’s loyalty? What phases do all customers and clients go through?
In this episode, I reveal strategies to turn a single transaction into a lifetime of business.
Assume that your clients have buyer’s remorse right after the sale and keep earning their business over and over again. -Remington Ramsey
Things You’ll Learn In This Episode
- The phases of the customer experience
From sizing you up to becoming your advocate, each stage requires a different strategy. Which of these phases are you neglecting, and how much revenue is slipping away because of it?
- Buyer’s remorse is real, and it’s killing retention
Signing the deal doesn’t mean the client is secure. How do you reinforce their decision in that fragile “what did I just do?” moment before regret takes over?
- You are a professional stranger
One Uber driver with a perfect 5.0 rating built his reputation on mastering first impressions and emotional intelligence. How do you make every new client feel seen, safe, and valued in the first five seconds?
About Your Host
Remington Ramsey is a speaker, author, entrepreneur, and visionary in the world of real estate. As the creator of "Real Producers", a widely acclaimed magazine connecting top agents and industry leaders, Remington has built an impressive platform dedicated to celebrating and elevating the real estate community. Remington is also the author of Agent Allies: Building Your Business With Strategic Real Estate Partnerships. With a passion for motivating and mentoring, he’s shared stages with some of the biggest names in business, helping professionals break through barriers and reach new heights. When he’s not busy being a real estate guru, Remington is known for his contagious energy, practical wisdom, and a good dose of humor—because let’s face it, navigating life and business requires both grit and a sense of humor. With multiple successful ventures under his belt and a reputation for engaging storytelling, he has the rare ability to make even the driest industry stats sound exciting.
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