Video Version
About the Podcast
I have known Michael Webb for several years. He has been a member of the Advisory Board of the Operational Excellence Society almost since its inception and led the Operational Excellence Society Chapter in Atlanta.
We start the podcast by discussing the application of operational excellence and continuous improvement principles to sales and marketing activities. Paris made note of the challenges due to the personality-driven nature of sales and getting salespeople to document processes and how there might be a natural conflict between the human-empathetic side of sales with the data-driven needs of management.
Michael explained how sale
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