Leading a Salon Team: Setting Expectations & Creating Accountability

Running a salon team isn’t just about great hair—it’s about clear expectations, accountability, and strong leadership. In this episode, we break down why stylists ignore responsibilities, how to get them to care, and the key shifts that turn frustration into teamwork. Learn how to lead with confidence, and create a culture where everyone takes ownership. If you’re tired of repeating yourself or struggling with follow-through, this episode is for you.

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Key Take-aways:

1. One of the biggest reasons a task isn’t done is they just don’t see how it can benefit them.

2. Rather than should’s or shouldn't's, focus on tying responsibilities to personal success.

3. Creating a culture of salon leadership brings up future leaders, making your business more sustainable.

4. Be firm but kind

5. Another reason someone doesn’t take responsibility is because they assume someone else will take care of it.

6. When addressing, keep it short and simple, and pull them away privately.

7. When someone owns a task, they’re more likely to do it.

8. Create a sanitation list and introduce it at a meeting.

9. Another reason something isn’t done is because someone doesn't feel accountable.

10. Try a nomination box to bring team morale together, give a gift card to the most nominated employee.

11. Personally thank and publicly recognize when someone goes above and beyond.

12. Come up with solutions during team meetings. Ask your staff if they have ideas.

13. Focus on clarity over assumption

14. Have policies like this written in a team handbook or policy guide.

15. Address issues 1:1 and not in a group. Calling someone out publicly is a form of public shaming.

16. If you have high turnover, it’s time to take a look at how you’re leading your culture and environment.

17. Frame your approach as collaboration so that you can work together and bond as a team.

18. The bigger picture is to create a team that builds a sustainable business, and therefor creating opportunity and freedom to make choices or take risk.

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