Welcome to the Art of Value Whispering podcast
Today, I’m joined by Penny Hopkinson, Author of Manual Magic and Founder of Manual Writers International.
Penny’s fascination with systems and processes began in childhood when she became captivated by the precision of processes of the machines in her father’s factory.
When she wrote a tutorial on hot wire cutting at college, inspired by her factory experience, her teacher suggested a career in technical writing, setting her on a path that evolved into journalism, quality management, and eventually business documentation.
Today, she helps franchisors, licensors, and multi-site business operators craft top-tier Operations Manuals that drive efficiency and success. And has started to see just how powerful processes can be for streamlining small businesses too.
Join me in this episode as Penny shares how every business (even solo entrepreneurs) can benefit and grow with the help of a simple operational manual.
“Operational manuals are all about clear, accessible knowledge sharing to keep your business running and growing smoothly. Even if you have a small business this can be beneficial.” - Penny Hopkinson
In this Week's Episode...
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