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August 6, 2025 39 mins

What does it take to run a truly scalable, customer-centric webinar strategy inside a large B2B organization? 

In this episode - the final episode in our B2B webinar mini-series - we go behind the scenes of the B2B webinar engine at Fidelity Investments with Steve Jones, Director of Employer Marketing, and Lauren Franklin, Senior Manager, Channel Marketing & Events Specialist.  

Their webinar program is built on structure, strategy, and serious results.  

Steve and Lauren share how they’ve built and scaled a high-performing webinar strategy that aligns with both marketing goals and customer education. From implementing a detailed 68-step planning process to navigating compliance and live delivery, Steve and Lauren offer practical insights and real-world examples that any B2B marketer can learn from. 

Find out: 

  • How Fidelity structures webinar content for different B2B audiences 
  • Why every webinar follows a detailed 68-step project plan 
  • The power of live webinars - and how they make them work 
  • Supporting speakers and scaling without sacrificing quality 
  • Making webinars part of both the marketing and customer education strategy 
  • Smart repurposing tactics (and how they work within a compliance-heavy organization) 
  • How to optimize your webinar to adapt to sudden changes 

 Important links & mentions: 


Amy Woods is the CEO and founder of Content 10x, a creative agency that provides specialist content strategy, creation and repurposing support to B2B organizations.  

She's also a best-selling author, hosts two content marketing podcasts (The Content 10x Podcast and B2B Content Strategist), and speaks on stages all over the world about the power of content marketing. 

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