Benchmarking Your Digital Commerce Capabilities

Declan Kearney is the CEO and Founder of Digital Commerce Global (DCG), a company empowering brand leaders to make informed decisions on investing in digital commerce capabilities. He is also an advisor for private equity and venture capital firms. With over 20 years of experience, Declan has seen the ever-evolving landscape of eCommerce and has been at the forefront of driving success for consumer brands. Having witnessed the successes and failures of consumer brands’ efforts to optimize online sales and market share, Declan pioneers industry standards in digital commerce capabilities. Before DCG, he was the Managing Director of Ascential.

In this episode…

In 2022, digital commerce grew by 8.9%, making omnichannel strategies pivotal to brand success. Yet the high-growth turbulence has forced executive teams to focus on supply chain disturbances and budget cuts, preventing them from integrating eCommerce capabilities. How can you consolidate your approaches to benchmark them effectively?

With firsthand involvement in Asia’s digital commerce market, Declan Kearney recognizes that brands’ most pressing concerns involve communication discrepancies between executive teams, selecting tech stacks, and navigating the digital divide. He recommends articulating cross-functional channel strategies throughout your organization. Additionally, brands often analyze ineffective metrics when rationalizing tech stacks for their eCommerce strategies, so assessing comparable markets is crucial in identifying traffic and developing new benchmarks.

In today’s episode of The Digital Deep Dive, Aaron Conant talks with Declan Kearney, the Founder and CEO of Digital Commerce Global (DCG), about establishing metrics for eCommerce capabilities. Declan shares why you should support digital teams in eCommerce efforts, Amazon’s influence on digital commerce, and top benchmarks for retail media.