Credit Unions | More Than Just a Lending Institution

Dana Karzan is the Chief Marketing Officer at VyStar Credit Union, a member-owned cooperative providing financial products and services such as investments, insurance, retirement planning, and financial counseling. At VyStar, Dana leads branding, marketing, advertising, social media, and community engagement. She has 20-plus years of experience in banking and fintech, with rich expertise in marketing, product management, and brand strategy. 

Before Vystar, Dana held leadership roles at Facebook, Citibank, Wells Fargo, GE, Lloyds TSB, and US Bank. Her ingenuity in leadership earned her the 2022 OnCon Icon Top 50 Marketer Award, which recognizes top marketers worldwide. In addition to her work in the corporate world, Dana is an active board member at Groundworks JAX and the Jacksonville Symphony.

In this episode…

Financial institutions can easily engender fear or anxiety in customers when it comes to service provision. Credit unions offer an alternative solution when it comes to financial services. They strive to make the customer experience as stress-free as possible while supporting local communities in various ways. 

Marketing professional Dana Karzan explains that cooperatives like Vystar seek to live up to their mission of improving their members’ lives by providing better financial services and being a force of change in their communities. Beyond opening accounts and lending money, Vystar provides members with educational resources to learn how to save, grow equity, and consolidate debt. Credit unions help people achieve dreams such as buying a home, getting a college education, and taking once-in-a-lifetime vacations while revitalizing neighborhoods through supporting local businesses and serving on organization boards.

In this episode of The Growth Fire Podcast, Kevin Hourigan sits down with Dana Karzan, Chief Marketing Officer at VyStar Credit Union, for a riveting conversation about marketing in the financial space. Dana shares VyStar’s mission and the benefits it provides, how to evoke emotion in marketing, and how to leverage community service to drive business growth.