This week on The Official OSAP Podcast with Michelle Lee, Michael Williamson JD, CHC, CCEP shares how Pacific Dental Services developed a values-based compliance approach. This unique and effective method elevates behaviors and results in greater self-accountability. It’s a process that can be implemented in any sized practice.
Episode Highlights
- Michael’s Background
- PDS Values
- Paradox of Rules
- Behavioral Framework
Quotes
“There was very little of the actual general practice of law that I enjoyed.”
“Do what fills you and makes you feel whole and authentic.”
“Pacific Dental Services, through the pandemic, has done a great job communicating the messages around dental safety.”
“You were able to intertwine compliance into Pacific’s values.”
“Our values are 200+ words, straight from Stephen Thorne’s heart.”
“We don't just have a compliance program, we have a compliance and ethics program.”
“There is a paradox to rules, the more of them there are, the more you are in essence incenting people to find a way around them.”
“We've done extensive work in translating those values into desired behaviors.”
“It's not PDS saying ‘this is how you should behave’ it’s your peers.”
“OSAP is compliance nirvana.”
“Give your people a reason to go to work.”
Links
OSAP Virtual Meeting Courses: https://www.dentalcastproductions.com/osap-buy-individual-courses
https://www.osap.org/page/DICAMDentalPractices
OSAP COVID-19 Resource Page: https://www.osap.org/page/COVID-19
OSAP’s homepage: https://www.osap.org/
Michelle Lee’s email: mlee@osap.org
The Dental Podcast Network Channel One homepage:
http://dentalpodcastnetworkchannelone.otcpn.libsynpro.com/
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