Could missing a simple £170 expense cost you your entire business overnight?
This week on The Resilient Retail Game Plan, I sit down with the sharp, straight-talking Lucy Wheeler of Lucy Legal to tackle the legal booby traps hiding in plain sight for indie retailers.
Hi, I'm Catherine Erdly and I’ve seen it too many times: stock room full, launch morning on the horizon… only for a cease-and-desist email to land and unravel months of work.
From that infamous £170 mistake to new rules around AI, GPSR, refund policies and more, we cover the real-life slip-ups that keep shop owners awake at 2am—and exactly how to sidestep them.
Why listen?
• Hear the heartbreak of a last-minute legal disaster (and the £170 fix you can make today)
• Demystify refund policies, legal basics, and essential legal templates for product businesses
• Ground your cash flow for retailers and prevent “sunk cost” pain with practical product business advice
• Learn how to future-proof with Lucy’s toolkit tips for AI and upcoming safety regulations (GPSR, GDPR, and more)
• Get independent retailer tips to scale confidently—from your first Etsy sale to six-figure growth
Timestamped summary
00:00 Clarify Refund and Return Policy
05:13 Refund Policy Considerations
06:43 Customer-Centric Legal Support
13:01 AI Legal Toolkit Overview
14:44 Negotiating Supplier Contract Terms
17:59 Freelancers vs. Employees: Business Decisions
21:12 New Product Safety Compliance Challenges
25:40 Trademark and Targeted Facebook Ads
26:49 Lucy Legal: Business Protection Tools
Keep the conversation going—DM me your questions or takeaways @resilientretailclub on Instagram. If you found this episode helpful, leave a quick rating or follow in your favourite app; it helps other indie retailers discover the podcast.
For bonus product business trends, check out my latest Forbes article on retail cash flow and funding options for indie retailers UK.
And here's this episode's freebie: https://resilientretailclub.com/sales
Mentioned in this episode:
Stock doctor
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