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April 11, 2025 53 mins

Have you considered what a virtual assistant can do for your roofing business? If you aren’t sure how the process works or what the specific benefits are, today’s show lays it all out for you. Dave and John are joined by Adam Patterson of SMA Support, which provides an amazing service that is crucial to the success of many contractors. They hire, train, and provide VAs to help improve your business process and run the nuts and bolts of your business as dedicated team members. Join us to learn more!

What you’ll hear in this episode:

  • John’s testimonial about what a VA can do for your roofing business (Check out Episode 373: Everything You Need to Know About Virtual Assistants with Chris Diroll.)
  • Adam’s path from consulting and private equity to SMA Support
  • Building a business of value by taking advantage of outsourcing opportunities
  • Identify the WHY of your business
  • Achieving your goals in an affordable, efficient way with a VA
  • Characteristics of an engaged employee—like an SMA Support VA
  • Eliminate the struggle and potential mistakes in the hiring process by employing a VA
  • Repeatability structure, decision mapping, and nesting: how an SMA Support VA gets it done
  • John’s perspective of Kathleen’s valuable role as the VA for Peach State Roofing
  • No time to train a VA? SMA takes care of that!
  • Adam’s take on managing people and offering incremental bonuses to exceptional VAs
  • The role of a VA in getting reviews, getting faster payments, and providing excellent customer service
  • What can a VA do for you? You, the business owner, can spend less time each week in “the drudge zone.”
  • Adam’s view of what’s going on right now in the private equity world

Connect with Adam Patterson and SMA Support:

Website

Resources:

Check out this episode on our YouTube channel at @DaveSullivanRooferShow" or use this link: https://www.youtube.com/@DaveSullivanRooferShow

Be sure to subscribe, like, and comment!

Set up a FREE strategy call with Dave and get a few tips on how you can improve your business: https://davesullivan.as.me/free-strategy-call

Interested in learning more about our 1-on-1 coaching, mastermind groups, or fractional CFO services? Email me or send me a text at (510) 612-1450.

No Plan? No problem. Download our FREE 1-Page Business Plan For Roofing Contractors: https://theroofershow.com/plan

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SMA Support Services fills a need by empowering contractors to simplify and optimize their operational processes with virtual assistant services. Explore what a virtual assistant can do...

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