We kick off a fascinating two-part conversation with Brandon White on the theme of constructing a digital operations team from scratch. Join hosts Matt Jones and Brandon as they explore what's behind the concept of digital operations, particularly for trade-based businesses like plumbers, electricians, and builders. Discover why having a digital operations team is crucial in today's rapidly evolving marketplace, especially following the challenges and lessons learned from the COVID-19 pandemic. In this episode, we hone in on the importance of documenting workflows and processes, engaging with the role of AI and machine learning, and how these elements can transform business operations into a well-oiled machine. Prepare to gain insights that will help you streamline your business processes, drive efficiency, and ultimately, impact your bottom line. Stay tuned for a captivating journey into the digital transformation of operations!
00:00 Digital Operations & AI Evolution
04:54 Early Web Customization and Tech Ventures
07:49 "COVID's Impact on Trade Businesses"
11:26 Third Grade Lesson on Clarity
15:35 Streamlining Client Onboarding Workflows
19:44 Collaborative Strategy Building
22:50 Balancing Automation with Human Touch
25:57 Balancing Automation and Customer Satisfaction
27:54 Integrating Business Systems for Automation
32:11 Streamlining Business Processes
35:41 Incorporating Feedback for Workflow Optimization
39:12 Understanding Business Metrics for Success
43:24 Data-Driven Marketing Strategy Shift
44:21 Operational Strategy for Success
Connect with Brandon here:
Website: https://www.3rdbrain.co/
IG: https://www.instagram.com/brandoncwhite/
LinkedIn: https://www.linkedin.com/in/brandonwhite/
X: https://twitter.com/BrandonCWhite
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