Ari and Chris continue their journey of collecting more amazing people from around the professional animal care world to add to the "NEEU" (Natural Encounters Expanded Universe), and are pleased to be joined by Jessica Sheftel, Applied Wildlife Welfare Manager at San Diego Zoo Wildlife Alliance! Jessica shares her path from collecting behavior data at Zoo Atlanta to her current role overseeing a welfare program, gives us a peak into being on a team at the forefront of the shift from an input- to an outcome-based system of welfare tracking and assessments, emphasizes the importance of having Deciders and Advisors in effective animal care programs, the vital role of mutual respect between leadership and frontline care staff so that mistrust doesn't turn into misalignment, and the importance of always keeping an open mind.

If you have a shout-out you’d like us to share, a question or a topic you’d like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

References from the episode:

• Enrichment Is Simple, That's the Problem: Using Outcome-Based Husbandry to Shift from Enrichment to Experience - Greg A Vicino, Jessica J Sheftel, Louisa M Radosevich
• Contact Jessica: jsheftel@sdzwa.org