"A very valuable lesson comes by just identifying customer trends. Chick fil A clearly has capitalized on that trend where customers want fast service, and they want good service."
Key Moments
02:33 Theme park industry compeition
04:07 Evolution of personal branding.
08:48 Customer service and experience can fuel competition.
13:39 Balancing continuous-improvement with serving customers efficiently.
18:06 The value of learning from other industries.
21:30 Handling unexpected situations in organizations.
Connect with Will:
Book I Can’t Read: A Guide to Success Through Failure
Email: Will@willtalksbiz.com
LinkedIn: https://www.linkedin.com/william-manzanares
Monitoring your Competition
As a leader it is important to be aware of your competition and the impact they may have on your business strategies. Competition in the theme park industry is a great example of the impact of direct rivals, customer loyalty, and market dominance. Monitoring your competition is vital, but the magic lies in understanding how to then make your own business stand out and cater to the needs of your consumers.
Whether you operate in the theme park industry or in a completely different sector, you have to know your competition. Understanding who else is out here is what will help make sure you are staying ahead. Identify their strengths and weaknesses to capitalize on opportunities for improvement in your own business.
Make sure to strike a balance between learning from your competition and staying true to your business identity. Pay attention to the market and customer needs without fixating solely on your rivals. Staying in tune with your customers will help you provide them with the best possible experience.
Don’t let your curiosity cause you to lose focus on customer service. Exceptional customer service remains a key differentiator among competitors. Providing efficient service and creating a friendly atmosphere can contribute to customer loyalty. That is what will ultimately set you apart from competitors, enhancing your business's overall success.
Popular Podcasts
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.