Ep082: Accelerating Profitable Growth with SaaS with DataRobot, LaunchDarkly and ServiceNow

Executives from DataRobot, LaunchDarkly and ServiceNow share strategies, actions and recommendations to achieve profitable growth in today's competitive SaaS landscape.

Topics Include:

• Introduction of panelists from DataRobot, LaunchDarkly & ServiceNow
• ServiceNow's journey from service management to workflow orchestration platform.
• DataRobot's evolution as comprehensive AI platform before AI boom.
• LaunchDarkly's focus on helping teams decouple release from deploy.
• Rule of 40: balancing revenue growth and profit margin.
• ServiceNow exceeding standards with Rule of 50-60 approach.
• Vertical markets expansion as key strategy for sustainable growth.
• AWS Marketplace enabling largest-ever deal for ServiceNow.
• R&D investment effectiveness through experimentation and feature management.
• Developer efficiency as driver of profitable SaaS growth.
• Competition through data-driven decisions rather than guesswork.
• Speed and iteration frequency determining competitive advantage in SaaS.
• Balancing innovation with early customer adoption for AI products.
• Product managers should adopt revenue goals and variable compensation.
• Product-led growth versus sales-led motion: strategies and frictions.
• Sales-led growth optimized for enterprise; PLG for practitioners.
• Marketplace-led growth as complementary go-to-market strategy.
• Customer acquisition cost (CAC) as primary driver of margin erosion.
• Pricing and packaging philosophy: platform versus consumption models.
• Value realization must precede pricing and packaging discussions.
• Good-better-best pricing model used by LaunchDarkly.
• Security as foundation of trust in software delivery.
• LaunchDarkly's Guardian Edition for high-risk software release scenarios.
• Security for regulated industries through public cloud partnerships.
• GenAI security: benchmarks, tests, and governance to prevent issues.
• M&A strategy: ServiceNow's 33 acquisitions for features, not revenue.
• Replatforming acquisitions into core architecture for consistent experience.
• Balancing technology integration with people aspects during acquisitions.
• Trends in buying groups: AI budgets and tool consolidation.
• Implementing revenue goals in product teams for new initiatives.

Participants:

• Prajakta Damle – Head of Product / SVP of Product, DataRobot
• Claire Vo – Chief Product & Technology Officer, LaunchDarkly
• Anshuman Didwania – VP/GM, Hyperscalers Business Group, ServiceNow
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