Tech leaders from RingCentral, Zoom and AWS discuss how generative AI is transforming business communications while balancing challenges & regulatory concerns in this rapidly evolving landscape.
Topics Include:
- Introduction of panel on generative AI's impact on businesses.
- How to transition AI from prototypes to production.
- Understanding value creation for customers through AI.
- Introduction of Khurram Tajji from RingCentral.
- Introduction of Brendan Ittleson from Zoom.
- How generative AI fits into Zoom's product offerings.
- Zoom's AI companion available to all paid customers.
- Zoom's federated approach to AI model selection.
- RingCentral's new AI Receptionist (AIR) launch.
- How AIR routes calls using generative AI capabilities.
- AI improving customer experience through sentiment analysis.
- The disproportionate value of real-time AI assistance.
- Economics of delivering real-time AI capabilities.
- Real-time AI compliance monitoring in banking.
- Value of preventing regulatory fines through AI.
- Voice cloning detection through AI security.
- Democratizing AI access across Zoom's platform.
- Monetizing specialized AI solutions for business value.
- Challenges in taking AI prototypes to production.
- Importance of selecting the right AI models.
- Privacy considerations when training AI models.
- Maintaining quality without using customer data for training.
- Co-innovation with customers during product development.
- Scaling challenges for AI businesses.
- Case study of AI in legal case assessment.
- Ensuring unit economics work before scaling AI applications.
- Zoom's approach to scaling AI across products.
- Importance of centralizing but federating AI capabilities.
- Breaking down data silos for effective AI context.
- Navigating evolving regulations around AI.
- EU AI Act restrictions on emotion inference.
- Balancing regulations with customer experience needs.
- Future of AI agents interacting with other agents.
- How AI enhances human connection by handling routine tasks.
- Impact of AI on company valuations and M&A activity.
Participants:
- Khurram Tajji – Group CMO & Partnerships, RingCentral
- Brendan Ittleson – Chief Ecosystem Officer, Zoom
- Sirish Chandrasekaran – VP of Analytics, AWS
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