Sam Gantner, Chief Product Officer of Nexthink, reveals how DEX is moving IT from reactive firefighting to proactive problem prevention and transforming enterprise productivity.
Topics Include:
- DEX stands for Digital Employee Experience
- DEX eliminates IT issues preventing employee productivity
- Shifts IT from reactive to proactive problem-solving
- Employees often serve as IT problem alerting systems
- Best IT is transparent to employees
- DEX solves device sluggishness and slow application issues
- Network problems consistently appear across organizations
- IT teams often lack visibility into employee experiences
- Many organizations waste money on unused software licenses
- DEX Score measures comprehensive employee IT experience
- Surveys capture subjective aspects of technology experience
- Reduction of actual problems differs from ticket reduction
- Nexthink uses lightweight agents on employee devices
- Browser monitoring essential as browsers become application platforms
- Employee engagement metrics capture real-time feedback
- Nexthink rebuilt as cloud-native platform using AWS services
- Company deploys across 10+ global AWS regions
- 30% of engineering resources dedicated to AI development
- One customer eliminated 50% of IT tickets
- Another recovered 37,000 productivity hours worth $3M annually
- A third saved $1.3M by identifying unused licenses
- AI implementation requires dedicated employee training
- Good AI now better than perfect AI never
- Technology adoption is the next DEX frontier
- Digital dexterity becoming critical for maximizing IT investments
Participants:
- Samuele Gantner – Chief Product Officer, Nexthink
See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/
Popular Podcasts
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.
Ridiculous History
History is beautiful, brutal and, often, ridiculous. Join Ben Bowlin and Noel Brown as they dive into some of the weirdest stories from across the span of human civilization in Ridiculous History, a podcast by iHeartRadio.