AWS Principal Solutions Architect Wallace Printz explains how agents are reshaping SaaS business models, pricing strategies, and technical architectures.
Topics Include:
- Wallace Printz discusses agentic workloads transforming SaaS with largest AWS customers
- New interaction models include generative UI, voice agents, and proactive work
- Agents extending SaaS products to interact with external systems and businesses
- Virtual teammates enabling cross-department collaboration and upskilling non-expert users effectively
- Monetization strategies evolving as predictable costs become variable with agents
- Three patterns: dedicated agents, shared agents, and multi-tenant personalized agents
- Multi-tenant agents enable hyper-personalized experiences using individual tenant context enrichment
- Agent-centric business strategy requires real assessment beyond AI hype cycle
- Agent orchestration complexity grows with multiple specialized agents interacting together
- Tenant isolation requires JWT tokens and AWS Bedrock Agent Core identity
- Cost-per-tenant management needs LLM throttling, tiering, and unified control plane
- Multi-tenancy creates sticky personalized experiences; AWS white paper releasing soon
Participants:
- Wallace Printz - Principal Solution Architect, Amazon Web Services
See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/
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