Convert Surveys to Solutions

It's one thing to talk about service excellence, another to define it collaboratively and actually put it into practice. Join Dr. Janet Pilcher and Superintendent Dr. Derek Bub to learn how West Ada School District actively engages diverse voices to define shared service standards and uses a feedback process to build understanding and drive improvement.

This episode addresses questions such as: 

• Why is it beneficial to involve a cross-functional team in defining service standards?
• How can a school district use its defined service excellence standards in practical ways, such as hiring and employee expectations?
• Why is closing the feedback loop by following up on survey results critical, and how can it be done effectively?

Recommended Resources: Focus on Service Excellence, Fuel Success with a Feedback Loop, Develop and Apply Standards of Excellence

Read and study: Each episode of the podcast aligns with the tactics and principles of our host's book, Hardwiring Excellence in Education: The Nine Principles Framework. In conjunction with that book, you can join the mission to create great places to work, learn, and succeed by leading a book study with your leadership team for Hardwiring Excellence in Education. Our free, on-demand book study offers additional tools and resources created by Dr. Pilcher and our Studer Education leader coaches. Each chapter in the study also features exclusive interviews with influential education leaders sharing how they’re making a difference in their districts and beyond.

Order book here.

Sign up for book study here.