April 30, 2025 • 47 mins
Ever reach that breaking point in your mortgage career where you're ready to walk away from it all? You're not alone. This eye-opening conversation with Kim Moore, Director of Mortgage Sales at Mountain America Credit Union, tackles the elephant in the room: burnout in the mortgage industry. Despite loving what we do, mortgage professionals often hit a wall where families become just numbers, stress overwhelms passion, and the joy of helping people achieve homeownership gets buried under endless tasks.
The conversation deepens into practical strategies that work, starting with remembering your fundamental "why." When you're drowning in the daily grind, attending loan closings to witness members' joy firsthand can reignite your passion. Building a reliable support team also proves crucial; knowing colleagues have your back allows you to truly disconnect when needed without worrying about clients or partners being neglected. Kim's most emphatic advice? Take real vacations. Whether it's a three-day weekend or a longer break, physical and mental distance from work provides an essential reset.
Ready to transform your relationship with stress in the mortgage world? Listen now to rediscover your passion and purpose while building a sustainable approach to this rewarding but challenging industry.
Sponsored by Class Valuation.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
The views and opinions expressed in this
podcast do not necessarilyreflect the views or positions
of ACUMA, its board of directors, its management staff or its
members.
The podcast discussionpresented is conversational in
nature and for generalinformation only.
Speaker 3 (00:33):
Hello, welcome to Actors On Point podcast, a
series focused on sharing thestories of people who are making
a positive impact in the creditunion mortgage industry.
I'm your host, Peter Benjamin.
Before we get to our episode,just a quick word from our
sponsor.
Speaker 4 (00:48):
This episode has been brought to you by Class
Valuation.
Class Union, a specializeddivision of Class Valuation, is
your dedicated valuation partner, built exclusively for credit
unions.
Our team members bring years ofcredit union experience to
every project, with top-tiercustomer service and a
commitment to quality.
We proudly serve over 400credit unions nationwide.
(01:09):
Choose Class Union, yourspecialized credit union
valuation experts.
Speaker 3 (01:16):
Today I am joined by Kim Moore, director of Mortgage
Sales with Mountain AmericaCredit Union.
Kim, how are you doing today?
Speaker 2 (01:23):
Hi, peter, hi, I'm doing fantastic.
It's a beautiful, lovely Friday, excellent, excellent.
Speaker 3 (01:30):
Excellent, excellent.
You know, excited to have ourconversation today.
This is actually I say thisoften, but I don't want to say I
actually mean it this time, butI do mean it.
It's one of my favorite topicsto talk about because I feel as
though it impacts more of usthan we often will admit.
(01:52):
Now, I know I'm sandbagging usbefore we get to the topic.
I don't want to give away toomuch, but before we get to it,
I'm excited that you're here,excited to talk about the main
topic, but, as always, got topause, got to bring Justin in,
Justin the Hawk.
How are you doing today andwhat's the latest and greatest
(02:13):
happening over at?
Speaker 5 (02:14):
Acuma, I'm good, peter.
How are you, as always, man,living the dream?
I love that response.
See, that's what I look forwardto on these podcasts is to make
sure that.
Speaker 3 (02:27):
Peter's still living dreams, that's right Today's
mine there we go.
I love it, that's right.
Speaker 5 (02:31):
Over here at Acuna we are.
I mean, we're about to hit theroad again.
We're getting ready for ournext in-person event.
So we're heading to Savannah,georgia, next week for our Focal
Point Workshop, which will behappening on May 6th and 7th.
I'm super excited about that.
I've said it before, but I'mreally excited just to see all
(02:53):
of the culture that Savannah hasgoing on the ghost tour, going
on a ghost tour.
I mean, we were kind ofspitballing that idea not too
long ago and this might be athing.
Who knows, maybe we'll have aghost tour series.
I may or may not makereservations.
Uh-oh, here we go.
Team building 100%.
Speaker 3 (03:14):
It may or may not be a bar hopping.
Slash haunted ghost tour, slashhistory tour.
Well, we all know that.
Speaker 5 (03:25):
Justin can use slash history tour.
Well, we all know that Justincan use some history lessons.
Yes, 100%.
Speaker 3 (03:32):
Anyways, all right, so Savannah.
Speaker 5 (03:34):
Savannah.
So I'm excited about that.
A lot of good culture downthere, and so I'm really excited
to see that.
And if you can't make it toSavannah, don't worry, our next
focal point workshop will behappening in Seattle, washington
from June 3rd to 4th Also hasgood ghost tours.
Also has good ghost tours,apparently.
See, we went down a rabbit hole.
If you're not registered,registered there's still plenty
(03:56):
of time, so head over to theacne website for that, and then
our biggest in-person event ofthe year.
If you missed it, don't worry,it's still open.
Registration is now officiallyopen for the Make your Mark
annual conference that is set totake place September 21st to
the 24th.
Head over again to the Acumenwebsite to register and come
(04:19):
make your mark with us in Denver, so we'll be excited to see you
there.
You like that?
See what it did Boom.
Denver has some good ghosttours too.
Yeah, in denver, so we'll beexcited to see you there.
Speaker 3 (04:24):
You like that see what it did boom yeah, denver
has.
Denver has some good ghosttours too yeah man, more ghost
tours, all right.
Speaker 5 (04:30):
Well, I don't, I don't know I don't know why I
went down this like rabbit holeof ghost tours, but savannah
started it oh no, it was theairbnb article that came out
that was talking about um, thatsomebody knew that there was a
ghost at the airbnb and theywere mad that they were too
creepy and they were like how doyou even litigate that right
like?
It was just one of those thingsand I shared the article with
(04:51):
the team we went down this longI know I started.
I started researching ghosttours in every city we were
going to okay, all right, we'reall gonna be scared when we come
on stage to see everybody.
Speaker 3 (05:07):
Then telling you man peter, you'd be, you'd be
shocked how much history is inevery city we go to yeah, no,
there's history everywhere.
Speaker 5 (05:16):
That's right.
But if you're looking foradditional networking or
educational opportunities, um onmay 14th we will have our next
quarterly volume-based networkmeeting.
So Kim Moore is actually theco-host.
Speaker 3 (05:32):
That's right, featuring one of our special
guests.
Speaker 5 (05:34):
One of our special guests.
So Kim Moore is the co-host ofthe 600+, so be on the lookout
for that.
And then the YPN meeting isgoing to be taking place on May
22nd, so that's their nextquarterly meeting.
So, again, you can't make it tothe in-person stuff.
We have plenty of networkingand educational opportunities
for you to take advantage of,including outside of our
(05:58):
networks.
We also have our webinar series, our fast tracks and inside
tracks and, of course, ourlovely on-point podcast.
All right, thank you very much,thank you.
Speaker 3 (06:08):
All right, all right.
Well, kim, where to start?
All right, so I actually knowexactly where to start.
It's the same question I alwaysstart with, so I'm going to
start there.
So Atkins On Point podcast is apeople piece and it's built
around the simple idea thatpeople in the credit and
mortgage industry are absolutelyamazing and I would put them up
against anyone else in themortgage industry and we wanted
(06:34):
to make sure that we spotlightedthose people and, in my mind,
you are one of those people,which is why we wanted to make
sure that, to make sure that you, you know chair the, you know
the 600 plus, you know volumebased round table.
You, you did it for us twoyears ago at our annual comp.
Speaker 2 (06:53):
Yeah, and the year before, yeah that's right.
Speaker 3 (06:54):
That's right.
So you've done it for the pasttwo years.
You're now doing it virtuallyfor us.
You're gonna do it again thisyear in Denver.
Again, you're you're a thoughtleader, but at the same exact
time, I want to peel back thoselayers right.
For those that don't know you.
The first question I always askpeople is who are you?
(07:16):
Who's Kim Moore?
I think we ask that because welike humanizing the aspect, we
like humanizing people before weeven enter into the
conversation, because it's soimportant to make sure everyone
who listens to this podcastunderstands who we are as human
beings, as professionals,because there's a lot more to us
(07:36):
than just mortgage and justcredit professionals.
So first question who's KimMoore?
Speaker 2 (07:43):
Oh gosh, how much time do we have, Peter?
Speaker 3 (07:47):
We've got 45 minutes or so.
We've got longer, but yeah.
Speaker 2 (07:50):
So I'm from southeast Florida and relocated to Utah
in 2009.
And the purpose of therelocation was I was ready for a
big change.
I decided to go back to collegeand get my master's degree in
economics and I was going tobecome an economist.
I was like, yes, I've been anoriginator for 18 years, let's
(08:13):
change it up.
And I fell in love with Utahfell in love with a man in Utah
and best decision I ever made tomove to Utah.
Then I got a great opportunityto work at a credit union, and
prior to that I'd worked for bigbanks, so I was blown away at
how credit unions really doplace borrowers for members
(08:35):
first and it's.
I've been here 10 years now andit's been phenomenal.
I'm going down a career path,but it's about what's happening
in my world and it's just beenso rewarding working at a credit
union and you know what creditunions deliver and I'm a big
skier.
So in my personal time, myboyfriend and I spend pretty
(08:58):
much every Saturday and Sundayon the slopes getting out there,
and then in the summer monthswe spend our time hiking.
Speaker 3 (09:04):
That's awesome.
That is awesome, that's awesome.
So Southeast Florida, fortLauderdale area or North of
Jupiter.
Speaker 5 (09:10):
North of Jupiter.
You're the first Florida personI've ever met not scared of the
snow.
Speaker 2 (09:16):
You got to dress for it, Justin.
You just got to wear the rightclothes.
Speaker 3 (09:19):
That's right.
Layer up man, layer up, that'sright.
You always put on more clothes.
All right.
Well, that's awesome, Awesome.
Thank you for walking usthrough that, All right.
So to get to the meat andpotatoes of today's conversation
and again, as I said earlier,it's one of my favorite
conversations because it's oftenone that people either A will
(09:41):
never or B just simply ignore.
It's the idea that we are Iguess it's twofold Stressed out
or burnt out.
It takes many shapes, right?
It happens quite often in themortgage business and you never
(10:05):
know what's going to happen.
You know, I used to jokinglysay that you know being in the
weeds like waiting tables.
There's nothing better thanbeing in the weeds.
You're running around with yourhair on fire, you kind of sort
of feel like you're alive, butthat it's okay for a short
period of time that you get thatadrenaline rush.
(10:26):
But when you're constantlygoing and you're working seven
days a week in the mortgagebusiness, you just get to a
point where it impacts youphysically, it impacts you
mentally, it impacts you, itimpacts family, it impacts
everything.
And so when you propose the ideaof let's have a conversation on
(10:48):
how we can overcome burnout inthe mortgage industry, I was
like spot on, Because I thinkthis is a real thing that every
single one of us who's been inthe mortgage industry a long
time has experienced not once,not twice, several times
throughout our careers.
(11:09):
And we'll experience it again.
And if we can just have onetidbit to remember, maybe we'll
make that next time a little biteasier for us to get past.
So let's have this conversation.
So I'm going to let you takethe lead on this, because I want
to hear from you, I want tohear some thoughts, I want I'd
(11:30):
love for you to share somestories, and I'm happy to share
some stories, but I'd love towelcome your thoughts on the
idea of overcoming burnout.
Speaker 2 (11:37):
Yeah, absolutely, thank you.
I, I, uh, I'm glad we'retalking about this.
It's right, our industry is noteasy and it's constantly
changing.
We have to stay on top ofeverything that is changing and
trying to convey to our memberswhat is happening, what can we
do, what can we not do, andmembers get upset.
(11:59):
Right, they don't want to hearno, they want to hear yes, it
can be done.
And so it takes a lot ofcreativity, especially from the
loan officer who is memberfacing, to come up with ways
that they can help give the bestpossible service to the member
and, in the end, help thempurchase their dream home.
And one of the things I like tosay to loan officers is this,
(12:21):
too, shall pass.
So when they're going throughdifficult times or trying to
figure out how to overcomeobjectives with perhaps a loan
approval, it's going to improve,right, this isn't going to last
forever.
So if they can just understandthat it's not permanent, that
(12:41):
they're going to havedifficultiesan officers in
particular, that when they'reworking with members, they have
to be aware that they canresolve the situation.
And if they can't, it's alearning opportunity, right,
they can improve upon it.
And when you've done it formany, many years.
Yes, you are going to getburned out, but one of the best
things you can do is keepattending closings.
(13:01):
You go to that loan closing andyou see how happy those members
are and what you've done tohelp them achieve homeownership.
You've helped them achievetheir dreams.
And just keep returning to thewhy.
Why are you in this industry?
Why are you here?
Speaker 3 (13:16):
You're here to help people get into homes.
I like that.
You said that and obviouslythis is an audio podcast only.
We don't post any form ofvisual aspect of this on any
platform.
And I say that because towardsthe end of this story and
(13:38):
towards the end of that comment,I had a massive smile on my
face, because it's very true andI've told this story to several
people.
And when people ask me you knowwhy did I apply for this job as
president of Acuma, my responseis always the same I love what I
do.
And when I say I love what I do, I love the mortgage industry
100%.
(13:58):
You know it's about puttingfamilies in homes.
You know it's about puttingfamilies in homes.
And it got to a point where Ilost sight of that.
Families became numbers and Ialways told myself that when
families became numbers and Istarted focusing on those
numbers and, like my demeanor,changed Everything, Like I was
(14:23):
stressing out, Like I was actingdifferently, Completely
differently, To the point wheremy wife even noticed I needed a
change and so I made that change.
I made that decision to leavethe credit union that I had
respect at, that I had built ateam that I loved and move on,
(14:48):
and so I did, and so I like that, because everything you just
said is exactly what oftentimeswe need that reminder of.
It's yes the mortgage businessis.
It's easy.
I don't want to make it soundlike anyone can do it, it's easy
(15:09):
, right?
It's not rocket science, right?
We're not curing cancer.
Speaker 2 (15:13):
It feels it sometimes .
Speaker 3 (15:14):
It does.
What makes it hard is thatthere's 2001 things we have to
do on a daily basis.
That's what makes it hard,right?
And those 2001 things arerepetitive.
It's 2001 things for the Smithloan, the Jones loans, the
Johnson's loans, and when you doevery single one of those
things 20 times a day, it endsup being 20,000 things that you
(15:37):
have to do every single day.
That's what makes it tough andI love that.
You said when you feel burntout, go get that reminder of why
you're doing this.
You'll get that energy again.
Speaker 2 (15:51):
Absolutely.
Speaker 3 (15:52):
Right.
It's almost like you know thatcommercial or that movie, that
sports movie or that sportscommercial where you have like
that old's you know grumpy andthey forget why they're playing
baseball right.
Then all of a sudden that kidwants you know them to.
That kid comes up to them andthen all of a sudden that grumpy
(16:14):
sports player is like theirhero, right, and they just get
that reminder, like the, whythey're playing the game right.
That's kind of sort of like it.
Right, you need that reminderto keep pushing forward, right,
going through hell, keep movingforward.
You know, keep going.
It's that simple, right.
So what are some othertechniques we can do as mortgage
(16:34):
professionals, outside of theconstant reminder of stepping in
to move past burnout, toovercome burnout that you have
seen work?
Speaker 2 (16:45):
Sure, the right support staff.
So, whether that be you're in amanagerial role, a loan officer
, underwriter closer, knowingthat you've got a team that is
going to take care of work whenyou're out.
You know I want people going onvacation and enjoying their
time off and not thinking aboutwork.
So let's take loan officer, forexample.
(17:05):
We know that they probably burnout the easiest If they know
they have a support team theirprocessor, other loan officers
that can take care of theirreferral partners, take care of
the members while they're onvacation.
They can go, release and have agood time and come back
refreshed and ready to startover again.
So I can't stress enough havingthe right team members and that
(17:29):
takes a lot of practice andcommunication to get there right
.
It doesn't happen overnight,but when you know what it takes
to succeed and helping show themthe path if they're not already
there, you have made your jobso much easier.
Speaker 3 (17:43):
And I love that answer and I love that idea of
knowing that you can rely on theperson next to you is key to
overcoming burnout, because it'ssuch a fundamental thing that
is rooted back to childhood inmany ways.
Childhood sports, right, we allyou know for the most part we
(18:08):
majority of us grew up playingchildhood sports.
Right, you know whether it'sfootball, soccer, lacrosse,
baseball, you name it.
We can go down and watchdifferent types of sports.
Right, you know the ones thatare team-based, that are not
individual-based sports.
You kind of grow up learninghow to rely on the person next
to you and I love that idea thatwhere we go one, we go all and
(18:32):
if you can rely on the personnext to you, you're more likely
going to be successful.
When you're just having thattough time, that other person
can pick up the slack.
It resonates with me becauseyou know I'm looking at.
You know the guy who's beingquiet right now.
Yeah, there you are.
I mean, I've been here thewhole time, I know, but you're
(18:52):
always quiet man, but you knowthere's.
You know right now there's sixof us on the Acuma staff.
Right, when one of us feelsburnt out, I know for a fact I
can look at that guy.
If I feel burnt out, he'll pickup the slack.
He also knows that if he'sfeeling burnt out, I'll pick up
(19:13):
the slack, absolutely.
And anyone on our team knowsthat if Krista needs me to go
make a dinner reservationsomewhere, I'm going to make a
dinner reservation because sheneeds that help, right?
So having the right supportstaff, people around you that
that can help you out key, key.
And it's the small things.
Speaker 2 (19:34):
Absolutely, and what you're describing right is
teamwork, and that's what it'sabout.
Speaker 3 (19:39):
Right, but oftentimes and I've seen it and I agree
with you that loan officers areones who they're not the only
ones that feel that burnout, butthey're the ones who feel the
burnout the quickest andoftentimes feel that burnout
first.
I will say this loan officersoftentimes feel like they're on
(20:00):
the island.
Right, they're all bythemselves right, yes, right.
They're all by themselves Right,right, they're by themselves,
right.
And regardless of whether ornot they're outside or inside, I
still feel like there's, evenregardless of whether or not
they're inside, they still feellike that, that island, right.
And so that communication, thatthat that team aspect helps
(20:23):
make that island I don't know, Iguess I guess the right
terminology would be smaller orlarger, but makes that islands
kind of sort of go away.
Right, am I cause?
You don't want them to be onthat Island, you want them being
, you know, you know part of you.
Speaker 2 (20:37):
Absolutely, and you know, that's where team building
activities come in to play aswell.
Oftentimes I probably more soon a quarterly basis right, when
we'll try and get ops and salesteam together.
We do a summer picnic with them, we do Christmas events with
them, and it's important to getthem together.
We even have one day a weekwhere we've got our full
(20:58):
underwriting team in and a lotof our sales team come in and
it's nice to see therelationship they've built with
one another Not combative, right.
Let's talk this out, let's workon the deal together, and that
was a big change coming into thecredit union environment from
my prior employer where I feltlike it was ops against sales.
I don't feel that in the creditunion world.
Speaker 3 (21:21):
No, it's not like that, it's really not.
It really is about the idea ofpeople helping people.
It's not just about that memberfacing idea of people helping
people.
It's really that internal sidealso.
You know it's I mean, I, I've,I've drank that kool-aid hands
down right, I mean I think weall have.
(21:43):
That's why we're here.
Um, so I'm intrigued again.
I, I, I said it before, we'veall experienced it once, maybe
twice.
It's not a matter of if it'sgoing to happen, it's just a
matter of when it's going tohappen again.
Was there ever a time that youjust felt I'm getting out of
this business, like I've hadenough, like a hundred?
(22:06):
times peace out, like.
So I'm gonna go open my ownlike cookie shop or something
like that, I don't really know.
Speaker 5 (22:14):
Like a barista.
Speaker 3 (22:17):
I mean, if you open up a cookie shop, peter and I
are first on the list okay, no,no, I mean not so much cookies,
like if you're like I'm gonnaopen up a shop 100 dedicated to
brownies, that's where I'll be100 legit.
I mean only brownies, though,only no cookies, no cakes, only
brownies.
Speaker 2 (22:36):
Different types of brownies oh, I gotta have
chocolate chip cookies.
Speaker 3 (22:39):
Sorry, no nope, only brown you can always have a
brookie, that's no, I guessmaybe a brookie, but like
seriously.
On my birthday, my wife alwaysasked like what do you want?
Like, do you want a cake?
You want, I can make youcupcakes.
I'm like no, I want a, I want abrownie cake.
So she literally just makes mea brownie and she makes it like
a cake.
(22:59):
So just that's all.
It is just two brownies and shestacks it on top of each other
and it's like cake wife of theyear award.
Speaker 2 (23:06):
I love it.
Speaker 3 (23:06):
That's right, that's right More rabbit holes.
Speaker 5 (23:09):
Look at that.
Speaker 3 (23:10):
I know hey man hey man find them all day it don't
dissect, don't dissect.
Speaker 5 (23:14):
No, but I do want to say though, kim, like I I love.
I love because I'm not amortgage person.
Like I never sold loans, Inever did mortgages right.
I've worked in marketing formost of my career and I find
that everything you're sayingresonates real well with the
marketing community because,like, I hear it all the time
(23:38):
from friends, industrycolleagues who've just been in
the business for a long timethat just like they're done, I'm
guilty of it.
Like I love the fact thatyou're trying to find ways to
reignite your passion.
When, kind of like what Petersaid, you know, when he lost his
like, he was like I need toback away.
I lost mine and I actually left.
I had to take a break.
(23:58):
I went back to sales becausethat and it's kind of funny like
because loan officers, that'smore of a sales forward position
.
Like I left marketing to go dosales because I was like I need
a break.
Speaker 3 (24:10):
Well, I mean, I thought marketing is supposed to
be fun.
Speaker 5 (24:13):
Marketing is fun but it's also stressful at times.
But no, I just find itinteresting because it does
relate about the same as far as,like that workload goes and the
demand and all that.
And so I've met plenty ofpeople who burnt out and become
doctors and nurses and they'relike yep, and I'm like okay,
that was different, hold on,hold on, no kidding.
(24:37):
I met a doctor who was inmarketing and they, they quit
marketing and went back toschool to become a doctor.
Speaker 3 (24:45):
And they were like yeah, I'm too stressed out as a
marketer, I'm going school tobecome a doctor.
Because they were like yeah,I'm too stressed out as a
marketer, I'm gonna go become adoctor I was like what yeah?
Speaker 5 (24:52):
I was like I left I left medicine to become a
marketer and I was like and Ileft marketing to go do like,
what are we talking about?
You went the other way, so yeah, but no, I I find it
interesting because it doesresonate about the same as far
as, like, different lines ofbusinesses experience stress in
so many different ways and howthey handle it and I think
everybody's real quick to justkind of toss the towel in.
(25:14):
So the idea of overcoming thoseand just finding ways to reset
and doing team buildingactivities and getting your
people outside of the office,like those are great ways to
just kind of remind them ofwhat's so important about what
we're doing.
Speaker 2 (25:28):
And we need to share it with the younger generation,
right?
What's the median age of a loanofficer these days?
In their 50s, right?
Speaker 3 (25:34):
Not young.
Speaker 2 (25:35):
Not young.
No.
Not young, so we've got toencourage the youngsters to get
into this field.
I was talking to my niece and Isaid Julia, do you like math?
Is that one of your favoritetopics?
I like math.
Oh my gosh.
All right, we're going to getyou to become a loan officer one
day.
Talk to her about the industrya little bit.
She's like no, I have nointerest whatsoever.
Speaker 5 (25:55):
You're also talking like way different generational
gaps, where some kids of todayare afraid of work.
Speaker 2 (26:02):
They are, aren't they what's wrong?
Speaker 5 (26:04):
It was just different worlds, different times,
different upbringings, likeyoung whippersnappers, those
young whippersnappers, yeah,that's right, there you go.
Speaker 3 (26:14):
So they have to be like everyone else in the
mortgage industry.
They just have to trip into it.
That's all it is.
Speaker 2 (26:18):
That's right, there you go.
Speaker 5 (26:19):
That's right.
And I, I cannot stand that one.
We just fell in.
I woke up one day and I was ina mortgage business and I'm like
that's the way it happens, man.
Speaker 3 (26:27):
That's the way it happens.
Speaker 2 (26:28):
Exactly, I was a marketing rep at a title company
.
I walked into this was inFlorida walked into Barnett Bank
and was speaking with acommercial loan officer trying
to get him to send I'm sorry, hewas a residential loan officer
at the time trying to get him tosend his title business and
John says to me hey, kim, I'mgoing to go be a commercial loan
officer.
Are you interested in coming towork over here and being a
(26:50):
mortgage loan officer?
So you know, you just fall intoit.
Speaker 3 (26:53):
Yeah, see, I was, you know a I can't use the word I
was going to use um a gopher boyat a uh, at a law firm, and my,
my best friend was like youhate what you're doing, just
come work with us at this funmortgage company.
I was like okay, and I and they, I literally went on my
(27:13):
interview and they're likehere's where you're going to be
sitting.
I'm like awesome, and so I juststarted.
It's like that's all it was.
Speaker 5 (27:20):
It's a whole idea, like I've been having this
wonderful dream.
Pinch me, don't pinch me.
I don't want to wake up, yeah.
Speaker 3 (27:26):
Yeah, all right.
So, going back to a questionthat I started to ask is there a
time, or was there a time thatyou had burnout that you're
willing to share?
And I guess the next questionis how did you get past it?
What were some of thetechniques that you used to get
past it?
Speaker 2 (27:46):
Vacation, vacation.
You just walked away.
Yeah, you get past it.
Speaker 3 (27:47):
What were some of the techniques that you use to get
past it?
Vacation, vacation.
Speaker 2 (27:49):
You just walked away yeah, and not on just one
occasion, numerous occasions.
The realization that you knowready to just walk out the door.
The best thing to do is stepaway right now, and knowing the
support staff is there to do it.
You know, even if it's just fora three-day weekend, just
getting that one extra day in totry and overcome the stress of
all of it.
Vacations are key for me, andstill are to this day.
Speaker 4 (28:14):
You turn your phone off yeah no, but I have a rule
only in the evening.
Speaker 2 (28:21):
I would.
I would allow about one hour inthe evening for work.
You know, some of us areworkaholics.
We just can't completely turnit off no, I get it.
Speaker 5 (28:31):
I, I get that too.
I think that it's important,like if, if you're, you're
really on that precipice of like, uh, I think I'm gonna to be
done here.
Cut your phone off, just cutyour phone off.
Take those three days.
Speaker 4 (28:44):
It'll be there.
Speaker 5 (28:44):
When you get back.
I tell people all the time likesometimes you know we just have
to turn our phones off.
It's going to be here tomorrow.
Speaker 3 (28:52):
I tell you that.
Speaker 5 (28:54):
We tell each other that I mean again, you have a
good support staff, I have agood support staff, nice Support
system.
Like I mean we tell each otherall the time because we're a
small team, as he said earlierLike there are times when we
just have to remind each other,like it's going to be here
tomorrow.
Seriously, enjoy those moments.
Speaker 3 (29:11):
No, I mean but I like what you said, you know, just
stepping away, taking a vacation.
I mean, speaking for mepersonally, it wasn't actually
until I had kids that I actuallytook my first vacation.
I never, throughout my wholecareer, I never once took a
vacation, which means, you know,that was 17 years in the
(29:33):
mortgage industry before I hadmy son, before I took my first
vacation.
Wow, and that's when I realizedlife's too short.
I spent all this time beingburnt out and stressed out and I
never once walked away andmentally reset physically reset,
I mean, and that's it was.
(29:56):
It was that moment that Irealized you need that time to
spend time with family.
You need that time to justmentally reset, to get back to
zero, to figure out who you are,sometimes once again, because
you get lost in the numbers.
You get lost in the minutiae ofevery single loan.
(30:18):
You get lost in, you know, theday-to-days of checking emails,
the routines, the variouspriorities that you have, the
meetings and back-to-back stufflike that you name it.
So I mean now it's.
You know, we prioritize herethat vacation time.
(30:38):
It's needed.
And your kids need it I mean,yeah, I mean, they're feral in
the summer, so they really are.
Yeah, listen, they're hometoday and I'm shocked we're not
hearing them, like you know,making sounds like transverse
rex in the background.
So this is a good podcast,apparently.
Speaker 2 (30:57):
So, anyways, yeah may I share a story that kind of
ties into what you're talkingabout.
Speaker 5 (31:03):
Please do Tyrannosaurus Rex, yes, yes.
Speaker 3 (31:06):
I was like this is awesome.
No, seriously.
Hey, did you notice my newlittle guy in the background?
Look at that guy.
Speaker 2 (31:13):
Oh, that's cool.
There's a TV show, a survivalshow type of show, on Fox.
It's called Extracted.
One of our loan officers lastsummer said hey, I have an
opportunity to be on the show.
I don't know if it's going totake me away for a week, six
weeks, it depends on how well mybrothers and I do on the show.
So he goes off last Septemberto be on the show and it is
(31:37):
presently being aired right now.
So we don't know what theoutcome is and it is presently
being aired right now.
So we don't know what theoutcome is.
I was in Boise on Monday nightand we all went to a bar, a
title company sponsored in anevent and we all got to watch
Extracted together, watching himon this episode and at the end
of the night the bar said to himthis was so successful, we have
so much business.
Will you spend the next four orfive Mondays however many
(31:58):
episodes are left coming in andinvite all your friends?
And this will be wonderfulbecause they want the business
and I love what Jake's responsewas.
My family loves watching theshow with me every Monday.
This is my opportunity to getto watch it with my kids, with
my wife, with my parents, withmy siblings.
So thank you for the offer, butI'm going to return to watching
(32:21):
it with my family every Mondaynight and we are dying to see if
he won.
We don't know yet, but it'sreally exciting.
Speaker 5 (32:28):
Extract it.
Okay, I'm gonna look that up.
Yeah, that's the show where thefamily has to push the button
right.
Speaker 2 (32:33):
Yes.
Speaker 5 (32:34):
That's the one.
Yeah, my wife and I, we werelike we would not do well.
Speaker 2 (32:41):
She'd push the button in a heartbeat.
I'd be begging for someone topush it for me.
I wouldn't have made it nightone.
Speaker 3 (32:45):
I've never even heard of this show.
What's it on?
Speaker 4 (32:48):
Fox.
Speaker 3 (32:49):
Fox, okay, I'm looking it up, all right.
Speaker 2 (32:52):
But there's an example of he could have put
work first, right, he could havesaid oh, I'll get all the real
estate realtors to come, I'llget all the title reps to come
build more business, but no,that's his Monday night activity
.
Speaker 5 (33:09):
He does with his family and I admire that.
No, I love it.
And now he's back to being amortgage loan officer.
He is Talk about some awesomebranding, though, because he got
to put himself out there and belike yo.
I do this for a living.
Speaker 3 (33:19):
I know he probably didn't no.
Speaker 2 (33:22):
Justin, that's your marketing brain working right
there.
Speaker 5 (33:25):
That's right it is I'm sorry?
Speaker 2 (33:27):
No, we love it.
Speaker 5 (33:28):
That's where I go.
Speaker 3 (33:30):
All right, cam, we need to start transitioning to
the second segment.
But before we do, two questions, any final thoughts on just
simple techniques we can utilizeto overcome burnout?
I've enjoyed the conversation,but any final thoughts.
Speaker 2 (33:44):
Yeah, I would say, select books that resonate with
you, that are going to help youovercome the stresses in life.
You know, it may be listeningto a podcast, maybe reading your
favorite book, it may bemeditating, but find a practice
that helps get you in the momentand out of the stress of what
we're dealing with in ourindustry.
Speaker 3 (34:06):
Love it.
So, to summarize, listen to theAcuma On Point podcast and find
some books.
Yes, got it.
Okay, good, all right.
So the last question, it's thesame last question I ask
everybody.
It kind of goes back to thefirst question I asked, which
was obviously who is Kim Moore?
The last question is what keepsyou going, what keeps you
(34:28):
motivated, what keeps youpushing forward no matter what?
So what is it?
Speaker 2 (34:34):
Drive right, Self-induced drive, pushing
myself to be the best I can, andhearing positive stories.
You know I love to be aroundpeople that are energetic and
just want to find the goodthings in life and member
stories.
Every Monday morning we readpositive member stories about
their experiences with our team,and that lifts me up every time
(34:55):
I read one.
Speaker 3 (34:55):
I love that.
I love when I hear that creditunions do that, because it just
it kind of gets you in the feelsa little bit.
Speaker 2 (35:02):
It does.
Speaker 3 (35:03):
It does.
All right, good, all right, kim, it's now that time for us to
transition to the second segmentof our podcast.
Now, this is where we sometimesplay Jeopardy, do dad jokes,
you know random trivia stufflike that.
Today, as you know, we'replaying Jeopardy, so bear with
me while I bring in the Jeopardyboard into my screen and, as
always, I'll describe it for ourlisteners.
(35:24):
I'm going to share my screenhere we go, all right.
So, on my screen, littleNational Park Jeopardy, because
Utah has some of the mostbeautiful national parks.
(35:46):
Now on my screen is a standardJeopardy board with five
categories, ranging from pointsfrom 100 to 500.
The categories are mountains,canyons, volcanoes, deserts and
Utah's Mighty Five.
Now, kim, I expect you to getevery single one of those
questions right Now.
(36:08):
Justin, look what I did at thebottom.
I actually changed the names toKim and Justin, no longer Team
1 and Team 2.
I figured that out.
It took only about 40 episodesfor me to figure out that I can
actually change the names.
So look at me progressing andevolving, all right.
So, kim, a couple of thingsabout our version of Jeopardy.
(36:30):
For the sake of this, you donot have to worry about who is
what is, et cetera, et cetera,et cetera.
You, just when you pick aquestion, it's yours to answer.
Now, if Justin wants to steal,he can steal, but if he gets it
wrong, which he probably will, Ideduct points pretty quickly.
Just know that, okay.
Okay, and if there's a grayarea, I just deduct points.
(36:54):
So just know that, okay.
And if you start arguing, I dotpoints also.
So all right.
So any questions on that,justin, are you gonna?
Speaker 5 (37:07):
start arguing.
We've never had a guest argue,by the way it's always justin,
it's all always justin, right.
Speaker 3 (37:16):
just so, kim, because you are our special guest, you
get to go first.
Speaker 2 (37:25):
All right, let's go with Mountains for 300.
Speaker 3 (37:28):
Ooh Mountains 300.
The most visited national parkin the US.
Speaker 2 (37:34):
What is Arches?
Speaker 3 (37:36):
The correct answer is the Great Smoky Mountains
National Park.
Speaker 2 (37:43):
To a bad start.
Speaker 3 (37:44):
It makes you feel better.
I wouldn't have got that either.
I am a National Parks nerd andI would not have said that one.
Speaker 2 (37:51):
Well being in Utah.
Of course I'm going to pickArches, of course, alright.
Speaker 5 (37:55):
Justin, we're going to go with Canyons For 200
Canyons 200.
Speaker 3 (38:02):
Canyons, the site of Painted Wall, the highest cliff
in Colorado.
It's a park.
Speaker 5 (38:16):
The Grand Canyon.
Nope the correct answer.
I do not want steel.
Speaker 3 (38:19):
Sorry, the correct answer is Colorado.
Speaker 2 (38:21):
I do not want steel, sorry.
Speaker 3 (38:23):
Correct answer is Black Canyon of the Gunson
National Park.
Speaker 5 (38:30):
Would you have taken any parts of that?
What Would you have just taken?
Black Canyon, I would have.
Okay, well, that's good, that'sgood to know.
Speaker 2 (38:40):
Would you have said Black Canyon, Justin?
Speaker 5 (38:42):
No, I said Grand Canyon, which isn't even in
Colorado.
No, it's not.
Speaker 3 (38:50):
All right Kim.
Speaker 5 (38:50):
I didn't know of another one.
Speaker 2 (38:53):
All right, let's go with Utah's Mighty Five for 200.
Speaker 3 (38:56):
All right, here we go .
Natural silence in theamphitheater is similar to the
quality of a sound studio.
Natural silence in theamphitheater is similar to the
quality of a sound studio.
Speaker 2 (39:13):
Peter, I am flunking big time.
I have no clue.
Speaker 3 (39:18):
Justin, you want to steal?
Speaker 5 (39:20):
No no.
Speaker 3 (39:29):
I am going to go somewhere in Bryce Canyon.
I'm going to say the correctanswer is Bryce Canyon.
Speaker 2 (39:37):
Bryce.
Speaker 3 (39:37):
Canyon.
Speaker 5 (39:39):
Look at me.
Speaker 2 (39:41):
Peter should be playing this game.
Speaker 3 (39:43):
I'm doing that all the time the correct answer is
Bryce Canyon National Park.
Okay.
Speaker 2 (39:49):
Utahns are going to be mighty embarrassed by me,
alright.
Speaker 5 (39:54):
Justin, hold on, you forgot to deduct points oh sorry
.
Speaker 2 (39:59):
Thanks, justin, you're welcome.
Speaker 5 (40:05):
I gotta stay in the lead with my minus 200.
I'll go with volcanoes for 200.
Speaker 3 (40:14):
Climb atop a 14,000-foot active volcano.
That is the most prominent peakin the Cascade Ridge.
Speaker 5 (40:23):
Okay, so there's a few problems with this question.
There's one really big problemI have no idea where the Cascade
Ridge is.
That's the start.
And two I don't know of anyactive volcanoes in the US, so I
don't know.
Speaker 2 (40:42):
And I'm not stealing, peter, are you sure you're
going to air this segment?
Speaker 3 (40:51):
Oops, sorry, I didn't mean to deduct it twice.
Sorry, I give it back.
Okay, what's the answer?
The one outside Washington,washington, that's uh rainier.
No, that's not a volcano theone in um mount rainier yeah,
(41:12):
they're stolen.
Look at that oh correct answeris mount Rainier National Park.
Speaker 2 (41:31):
Peter's winning.
All right, Peter's having funwith this.
All right, Kim, let's go with.
We're going with 100.
Mountains for 100.
Come on Kim, Come on Kim, let'sgo with.
We're going with 100.
Mountains for 100.
Come on Kim, Come on Kim.
Speaker 3 (41:42):
You got this, please.
Formerly Mount McKinley, thismountain was renamed to its
original indigenous name.
You know this one.
Speaker 2 (41:51):
I do know this one.
What is Denali?
Speaker 3 (41:53):
Yes, Kim Good job.
Correct answer is DenaliNational Park and Preserve.
Good job, Kim.
Speaker 2 (42:00):
Oh, we're even Justin .
Speaker 5 (42:02):
No, we're not.
I still have to go.
Oh man, let's go with mountainsfor 200.
Speaker 3 (42:18):
Mountains for 200.
Speaker 5 (42:20):
Fish for trout in the Snake River at this park know
this.
I'm glad.
I'm glad you gave me that voteof confidence in the snake river
at this national park, thelouisiana national park,
louisiana National Park.
Speaker 2 (42:40):
I'm going to steal.
Speaker 3 (42:42):
Him.
Speaker 2 (42:43):
What is Grand Teton National Park?
Speaker 5 (42:45):
Good job.
What made you think I wouldknow that the correct answer?
Speaker 3 (42:50):
is Grand Teton National Park.
Speaker 5 (42:57):
I just went off a snake.
I feel like that's a Louisianathing.
Speaker 3 (43:07):
All right, let's do one more round.
One more round, then we'll wrapup.
Kim, it's yours.
Speaker 2 (43:13):
Let's go with mountains for 400.
Speaker 3 (43:15):
Mountains 400.
Oh, you're being confident.
Speaker 5 (43:18):
I like it.
It's the only one we've gottenright by we, him and Kim.
Speaker 3 (43:26):
Alpine Visitor Center is the highest elevation for a
national park visitor center.
Speaker 2 (43:33):
Oh, alpine, oh, highest elevation for a national
park.
Speaker 3 (43:49):
What is glacier national park?
That's a solid answer.
The correct answer is rockymountain national park oh wait,
justin might have got it.
Speaker 5 (44:02):
No that wasn't going to happen All right, justin, all
right, here we go.
We're going to go with canyonsfor 100.
Canyons For how?
Speaker 3 (44:15):
much 100.
This canyon stretches up to 18miles wide.
The Grand Canyon.
The correct answer is the GrandCanyon.
I won Yay.
Speaker 5 (44:29):
Justin Granted, I did give that answer twice this
episode.
Speaker 2 (44:35):
Congratulations, Justin.
Speaker 3 (44:36):
Congratulations.
I hate that he won Damn it.
Speaker 5 (44:38):
We should go one more round.
No, I'm kidding, I hate that hewon.
Damn it.
We should go one more round.
No, I'm kidding.
I'm kidding, it's in there.
Speaker 3 (44:46):
Yeah, this episode's already long enough.
Speaker 5 (44:47):
I know.
Speaker 3 (44:50):
Well, Kim, that ends this episode's round of ACMA On
Point Jeopardy.
Thank you very much forparticipating.
I hate to say that Justin gothis fourth win.
Speaker 2 (45:02):
Fourth win, baby.
Good job Justin.
Speaker 3 (45:09):
On a score of negative 600 to negative 500.
It's okay.
What was your worst score?
Negative 3,000, something likethat, something like that.
Speaker 5 (45:20):
That's when we played longer versions of jeopardy and
I tried to steal.
Then I quit stealingeverybody's answers because I
realized I don't know them.
Poor peter's not a nice judge.
Take a pic, I'm a very nicejudge.
No, no, no, you're not.
We're not getting into thisagain.
We've been there, okay, allright.
Well, just because.
Speaker 3 (45:37):
Okay, just because you, archbishop Francis
Ferdinand Kim, whoseassassination started World War
I.
Speaker 2 (45:47):
Oh, don't do history with me, Peter.
I'm the wrong person.
Speaker 3 (45:50):
Well, I'll tell you this it's not Archbishop Francis
Ferdinand, it's Archduke FranzFerdinand.
That's close.
Not even, oh my God, not evenclose.
Not even, oh my God, not evenclose.
Come on, well, kim, thank youso much for being on today's
episode of the podcast.
Really do appreciate your time,really enjoyed the conversation
(46:11):
and your insights intoovercoming burnout and it was
good seeing you.
Speaker 2 (46:15):
Thanks for having me.
It's good to talk to you guys.
Speaker 3 (46:18):
Absolutely.
And Justin, as always, thankyou very much.
My pleasure, Thank you.
And, to quickly close out,thank you again to Class
Valuation for sponsoring today'sepisode and to all of you.
We know your time is valuable.
Thank you for tuning in to thelatest episode of the Acuma's On
Point Podcast.
We hope you enjoyed it.
Until next time.
Be well, my friends.
Speaker 1 (46:41):
Thanks for listening.
We'll see you next time at theAcuma On Point podcast.
If not already, be sure tosubscribe and give us a
five-star rating For more greatepisodes and information.
Be sure to visit us online atacumaorg and to get the latest
updates.
Head over to our LinkedIn page.
The views and opinions expressed in this
podcast do not necessarilyreflect the views or positions
of ACUMA, its board of directors, its management staff or its
members.
The podcast discussionpresented is conversational in
nature and for generalinformation only.
Speaker 3 (00:33):
Hello, welcome to Actors On Point podcast, a
series focused on sharing thestories of people who are making
a positive impact in the creditunion mortgage industry.
I'm your host, Peter Benjamin.
Before we get to our episode,just a quick word from our
sponsor.
Speaker 4 (00:48):
This episode has been brought to you by Class
Valuation.
Class Union, a specializeddivision of Class Valuation, is
your dedicated valuation partner, built exclusively for credit
unions.
Our team members bring years ofcredit union experience to
every project, with top-tiercustomer service and a
commitment to quality.
We proudly serve over 400credit unions nationwide.
(01:09):
Choose Class Union, yourspecialized credit union
valuation experts.
Speaker 3 (01:16):
Today I am joined by Kim Moore, director of Mortgage
Sales with Mountain AmericaCredit Union.
Kim, how are you doing today?
Speaker 2 (01:23):
Hi, peter, hi, I'm doing fantastic.
It's a beautiful, lovely Friday, excellent, excellent.
Speaker 3 (01:30):
Excellent, excellent.
You know, excited to have ourconversation today.
This is actually I say thisoften, but I don't want to say I
actually mean it this time, butI do mean it.
It's one of my favorite topicsto talk about because I feel as
though it impacts more of usthan we often will admit.
(01:52):
Now, I know I'm sandbagging usbefore we get to the topic.
I don't want to give away toomuch, but before we get to it,
I'm excited that you're here,excited to talk about the main
topic, but, as always, got topause, got to bring Justin in,
Justin the Hawk.
How are you doing today andwhat's the latest and greatest
(02:13):
happening over at?
Speaker 5 (02:14):
Acuma, I'm good, peter.
How are you, as always, man,living the dream?
I love that response.
See, that's what I look forwardto on these podcasts is to make
sure that.
Speaker 3 (02:27):
Peter's still living dreams, that's right Today's
mine there we go.
I love it, that's right.
Speaker 5 (02:31):
Over here at Acuna we are.
I mean, we're about to hit theroad again.
We're getting ready for ournext in-person event.
So we're heading to Savannah,georgia, next week for our Focal
Point Workshop, which will behappening on May 6th and 7th.
I'm super excited about that.
I've said it before, but I'mreally excited just to see all
(02:53):
of the culture that Savannah hasgoing on the ghost tour, going
on a ghost tour.
I mean, we were kind ofspitballing that idea not too
long ago and this might be athing.
Who knows, maybe we'll have aghost tour series.
I may or may not makereservations.
Uh-oh, here we go.
Team building 100%.
Speaker 3 (03:14):
It may or may not be a bar hopping.
Slash haunted ghost tour, slashhistory tour.
Well, we all know that.
Speaker 5 (03:25):
Justin can use slash history tour.
Well, we all know that Justincan use some history lessons.
Yes, 100%.
Speaker 3 (03:32):
Anyways, all right, so Savannah.
Speaker 5 (03:34):
Savannah.
So I'm excited about that.
A lot of good culture downthere, and so I'm really excited
to see that.
And if you can't make it toSavannah, don't worry, our next
focal point workshop will behappening in Seattle, washington
from June 3rd to 4th Also hasgood ghost tours.
Also has good ghost tours,apparently.
See, we went down a rabbit hole.
If you're not registered,registered there's still plenty
(03:56):
of time, so head over to theacne website for that, and then
our biggest in-person event ofthe year.
If you missed it, don't worry,it's still open.
Registration is now officiallyopen for the Make your Mark
annual conference that is set totake place September 21st to
the 24th.
Head over again to the Acumenwebsite to register and come
(04:19):
make your mark with us in Denver, so we'll be excited to see you
there.
You like that?
See what it did Boom.
Denver has some good ghosttours too.
Yeah, in denver, so we'll beexcited to see you there.
Speaker 3 (04:24):
You like that see what it did boom yeah, denver
has.
Denver has some good ghosttours too yeah man, more ghost
tours, all right.
Speaker 5 (04:30):
Well, I don't, I don't know I don't know why I
went down this like rabbit holeof ghost tours, but savannah
started it oh no, it was theairbnb article that came out
that was talking about um, thatsomebody knew that there was a
ghost at the airbnb and theywere mad that they were too
creepy and they were like how doyou even litigate that right
like?
It was just one of those thingsand I shared the article with
(04:51):
the team we went down this longI know I started.
I started researching ghosttours in every city we were
going to okay, all right, we'reall gonna be scared when we come
on stage to see everybody.
Speaker 3 (05:07):
Then telling you man peter, you'd be, you'd be
shocked how much history is inevery city we go to yeah, no,
there's history everywhere.
Speaker 5 (05:16):
That's right.
But if you're looking foradditional networking or
educational opportunities, um onmay 14th we will have our next
quarterly volume-based networkmeeting.
So Kim Moore is actually theco-host.
Speaker 3 (05:32):
That's right, featuring one of our special
guests.
Speaker 5 (05:34):
One of our special guests.
So Kim Moore is the co-host ofthe 600+, so be on the lookout
for that.
And then the YPN meeting isgoing to be taking place on May
22nd, so that's their nextquarterly meeting.
So, again, you can't make it tothe in-person stuff.
We have plenty of networkingand educational opportunities
for you to take advantage of,including outside of our
(05:58):
networks.
We also have our webinar series, our fast tracks and inside
tracks and, of course, ourlovely on-point podcast.
All right, thank you very much,thank you.
Speaker 3 (06:08):
All right, all right.
Well, kim, where to start?
All right, so I actually knowexactly where to start.
It's the same question I alwaysstart with, so I'm going to
start there.
So Atkins On Point podcast is apeople piece and it's built
around the simple idea thatpeople in the credit and
mortgage industry are absolutelyamazing and I would put them up
against anyone else in themortgage industry and we wanted
(06:34):
to make sure that we spotlightedthose people and, in my mind,
you are one of those people,which is why we wanted to make
sure that, to make sure that you, you know chair the, you know
the 600 plus, you know volumebased round table.
You, you did it for us twoyears ago at our annual comp.
Speaker 2 (06:53):
Yeah, and the year before, yeah that's right.
Speaker 3 (06:54):
That's right.
So you've done it for the pasttwo years.
You're now doing it virtuallyfor us.
You're gonna do it again thisyear in Denver.
Again, you're you're a thoughtleader, but at the same exact
time, I want to peel back thoselayers right.
For those that don't know you.
The first question I always askpeople is who are you?
(07:16):
Who's Kim Moore?
I think we ask that because welike humanizing the aspect, we
like humanizing people before weeven enter into the
conversation, because it's soimportant to make sure everyone
who listens to this podcastunderstands who we are as human
beings, as professionals,because there's a lot more to us
(07:36):
than just mortgage and justcredit professionals.
So first question who's KimMoore?
Speaker 2 (07:43):
Oh gosh, how much time do we have, Peter?
Speaker 3 (07:47):
We've got 45 minutes or so.
We've got longer, but yeah.
Speaker 2 (07:50):
So I'm from southeast Florida and relocated to Utah
in 2009.
And the purpose of therelocation was I was ready for a
big change.
I decided to go back to collegeand get my master's degree in
economics and I was going tobecome an economist.
I was like, yes, I've been anoriginator for 18 years, let's
(08:13):
change it up.
And I fell in love with Utahfell in love with a man in Utah
and best decision I ever made tomove to Utah.
Then I got a great opportunityto work at a credit union, and
prior to that I'd worked for bigbanks, so I was blown away at
how credit unions really doplace borrowers for members
(08:35):
first and it's.
I've been here 10 years now andit's been phenomenal.
I'm going down a career path,but it's about what's happening
in my world and it's just beenso rewarding working at a credit
union and you know what creditunions deliver and I'm a big
skier.
So in my personal time, myboyfriend and I spend pretty
(08:58):
much every Saturday and Sundayon the slopes getting out there,
and then in the summer monthswe spend our time hiking.
Speaker 3 (09:04):
That's awesome.
That is awesome, that's awesome.
So Southeast Florida, fortLauderdale area or North of
Jupiter.
Speaker 5 (09:10):
North of Jupiter.
You're the first Florida personI've ever met not scared of the
snow.
Speaker 2 (09:16):
You got to dress for it, Justin.
You just got to wear the rightclothes.
Speaker 3 (09:19):
That's right.
Layer up man, layer up, that'sright.
You always put on more clothes.
All right.
Well, that's awesome, Awesome.
Thank you for walking usthrough that, All right.
So to get to the meat andpotatoes of today's conversation
and again, as I said earlier,it's one of my favorite
conversations because it's oftenone that people either A will
(09:41):
never or B just simply ignore.
It's the idea that we are Iguess it's twofold Stressed out
or burnt out.
It takes many shapes, right?
It happens quite often in themortgage business and you never
(10:05):
know what's going to happen.
You know, I used to jokinglysay that you know being in the
weeds like waiting tables.
There's nothing better thanbeing in the weeds.
You're running around with yourhair on fire, you kind of sort
of feel like you're alive, butthat it's okay for a short
period of time that you get thatadrenaline rush.
(10:26):
But when you're constantlygoing and you're working seven
days a week in the mortgagebusiness, you just get to a
point where it impacts youphysically, it impacts you
mentally, it impacts you, itimpacts family, it impacts
everything.
And so when you propose the ideaof let's have a conversation on
(10:48):
how we can overcome burnout inthe mortgage industry, I was
like spot on, Because I thinkthis is a real thing that every
single one of us who's been inthe mortgage industry a long
time has experienced not once,not twice, several times
throughout our careers.
(11:09):
And we'll experience it again.
And if we can just have onetidbit to remember, maybe we'll
make that next time a little biteasier for us to get past.
So let's have this conversation.
So I'm going to let you takethe lead on this, because I want
to hear from you, I want tohear some thoughts, I want I'd
(11:30):
love for you to share somestories, and I'm happy to share
some stories, but I'd love towelcome your thoughts on the
idea of overcoming burnout.
Speaker 2 (11:37):
Yeah, absolutely, thank you.
I, I, uh, I'm glad we'retalking about this.
It's right, our industry is noteasy and it's constantly
changing.
We have to stay on top ofeverything that is changing and
trying to convey to our memberswhat is happening, what can we
do, what can we not do, andmembers get upset.
(11:59):
Right, they don't want to hearno, they want to hear yes, it
can be done.
And so it takes a lot ofcreativity, especially from the
loan officer who is memberfacing, to come up with ways
that they can help give the bestpossible service to the member
and, in the end, help thempurchase their dream home.
And one of the things I like tosay to loan officers is this,
(12:21):
too, shall pass.
So when they're going throughdifficult times or trying to
figure out how to overcomeobjectives with perhaps a loan
approval, it's going to improve,right, this isn't going to last
forever.
So if they can just understandthat it's not permanent, that
(12:41):
they're going to havedifficultiesan officers in
particular, that when they'reworking with members, they have
to be aware that they canresolve the situation.
And if they can't, it's alearning opportunity, right,
they can improve upon it.
And when you've done it formany, many years.
Yes, you are going to getburned out, but one of the best
things you can do is keepattending closings.
(13:01):
You go to that loan closing andyou see how happy those members
are and what you've done tohelp them achieve homeownership.
You've helped them achievetheir dreams.
And just keep returning to thewhy.
Why are you in this industry?
Why are you here?
Speaker 3 (13:16):
You're here to help people get into homes.
I like that.
You said that and obviouslythis is an audio podcast only.
We don't post any form ofvisual aspect of this on any
platform.
And I say that because towardsthe end of this story and
(13:38):
towards the end of that comment,I had a massive smile on my
face, because it's very true andI've told this story to several
people.
And when people ask me you knowwhy did I apply for this job as
president of Acuma, my responseis always the same I love what I
do.
And when I say I love what I do, I love the mortgage industry
100%.
(13:58):
You know it's about puttingfamilies in homes.
You know it's about puttingfamilies in homes.
And it got to a point where Ilost sight of that.
Families became numbers and Ialways told myself that when
families became numbers and Istarted focusing on those
numbers and, like my demeanor,changed Everything, Like I was
(14:23):
stressing out, Like I was actingdifferently, Completely
differently, To the point wheremy wife even noticed I needed a
change and so I made that change.
I made that decision to leavethe credit union that I had
respect at, that I had built ateam that I loved and move on,
(14:48):
and so I did, and so I like that, because everything you just
said is exactly what oftentimeswe need that reminder of.
It's yes the mortgage businessis.
It's easy.
I don't want to make it soundlike anyone can do it, it's easy
(15:09):
, right?
It's not rocket science, right?
We're not curing cancer.
Speaker 2 (15:13):
It feels it sometimes .
Speaker 3 (15:14):
It does.
What makes it hard is thatthere's 2001 things we have to
do on a daily basis.
That's what makes it hard,right?
And those 2001 things arerepetitive.
It's 2001 things for the Smithloan, the Jones loans, the
Johnson's loans, and when you doevery single one of those
things 20 times a day, it endsup being 20,000 things that you
(15:37):
have to do every single day.
That's what makes it tough andI love that.
You said when you feel burntout, go get that reminder of why
you're doing this.
You'll get that energy again.
Speaker 2 (15:51):
Absolutely.
Speaker 3 (15:52):
Right.
It's almost like you know thatcommercial or that movie, that
sports movie or that sportscommercial where you have like
that old's you know grumpy andthey forget why they're playing
baseball right.
Then all of a sudden that kidwants you know them to.
That kid comes up to them andthen all of a sudden that grumpy
(16:14):
sports player is like theirhero, right, and they just get
that reminder, like the, whythey're playing the game right.
That's kind of sort of like it.
Right, you need that reminderto keep pushing forward, right,
going through hell, keep movingforward.
You know, keep going.
It's that simple, right.
So what are some othertechniques we can do as mortgage
(16:34):
professionals, outside of theconstant reminder of stepping in
to move past burnout, toovercome burnout that you have
seen work?
Speaker 2 (16:45):
Sure, the right support staff.
So, whether that be you're in amanagerial role, a loan officer
, underwriter closer, knowingthat you've got a team that is
going to take care of work whenyou're out.
You know I want people going onvacation and enjoying their
time off and not thinking aboutwork.
So let's take loan officer, forexample.
(17:05):
We know that they probably burnout the easiest If they know
they have a support team theirprocessor, other loan officers
that can take care of theirreferral partners, take care of
the members while they're onvacation.
They can go, release and have agood time and come back
refreshed and ready to startover again.
So I can't stress enough havingthe right team members and that
(17:29):
takes a lot of practice andcommunication to get there right
.
It doesn't happen overnight,but when you know what it takes
to succeed and helping show themthe path if they're not already
there, you have made your jobso much easier.
Speaker 3 (17:43):
And I love that answer and I love that idea of
knowing that you can rely on theperson next to you is key to
overcoming burnout, because it'ssuch a fundamental thing that
is rooted back to childhood inmany ways.
Childhood sports, right, we allyou know for the most part we
(18:08):
majority of us grew up playingchildhood sports.
Right, you know whether it'sfootball, soccer, lacrosse,
baseball, you name it.
We can go down and watchdifferent types of sports.
Right, you know the ones thatare team-based, that are not
individual-based sports.
You kind of grow up learninghow to rely on the person next
to you and I love that idea thatwhere we go one, we go all and
(18:32):
if you can rely on the personnext to you, you're more likely
going to be successful.
When you're just having thattough time, that other person
can pick up the slack.
It resonates with me becauseyou know I'm looking at.
You know the guy who's beingquiet right now.
Yeah, there you are.
I mean, I've been here thewhole time, I know, but you're
(18:52):
always quiet man, but you knowthere's.
You know right now there's sixof us on the Acuma staff.
Right, when one of us feelsburnt out, I know for a fact I
can look at that guy.
If I feel burnt out, he'll pickup the slack.
He also knows that if he'sfeeling burnt out, I'll pick up
(19:13):
the slack, absolutely.
And anyone on our team knowsthat if Krista needs me to go
make a dinner reservationsomewhere, I'm going to make a
dinner reservation because sheneeds that help, right?
So having the right supportstaff, people around you that
that can help you out key, key.
And it's the small things.
Speaker 2 (19:34):
Absolutely, and what you're describing right is
teamwork, and that's what it'sabout.
Speaker 3 (19:39):
Right, but oftentimes and I've seen it and I agree
with you that loan officers areones who they're not the only
ones that feel that burnout, butthey're the ones who feel the
burnout the quickest andoftentimes feel that burnout
first.
I will say this loan officersoftentimes feel like they're on
(20:00):
the island.
Right, they're all bythemselves right, yes, right.
They're all by themselves Right,right, they're by themselves,
right.
And regardless of whether ornot they're outside or inside, I
still feel like there's, evenregardless of whether or not
they're inside, they still feellike that, that island, right.
And so that communication, thatthat that team aspect helps
(20:23):
make that island I don't know, Iguess I guess the right
terminology would be smaller orlarger, but makes that islands
kind of sort of go away.
Right, am I cause?
You don't want them to be onthat Island, you want them being
, you know, you know part of you.
Speaker 2 (20:37):
Absolutely, and you know, that's where team building
activities come in to play aswell.
Oftentimes I probably more soon a quarterly basis right, when
we'll try and get ops and salesteam together.
We do a summer picnic with them, we do Christmas events with
them, and it's important to getthem together.
We even have one day a weekwhere we've got our full
(20:58):
underwriting team in and a lotof our sales team come in and
it's nice to see therelationship they've built with
one another Not combative, right.
Let's talk this out, let's workon the deal together, and that
was a big change coming into thecredit union environment from
my prior employer where I feltlike it was ops against sales.
I don't feel that in the creditunion world.
Speaker 3 (21:21):
No, it's not like that, it's really not.
It really is about the idea ofpeople helping people.
It's not just about that memberfacing idea of people helping
people.
It's really that internal sidealso.
You know it's I mean, I, I've,I've drank that kool-aid hands
down right, I mean I think weall have.
(21:43):
That's why we're here.
Um, so I'm intrigued again.
I, I, I said it before, we'veall experienced it once, maybe
twice.
It's not a matter of if it'sgoing to happen, it's just a
matter of when it's going tohappen again.
Was there ever a time that youjust felt I'm getting out of
this business, like I've hadenough, like a hundred?
(22:06):
times peace out, like.
So I'm gonna go open my ownlike cookie shop or something
like that, I don't really know.
Speaker 5 (22:14):
Like a barista.
Speaker 3 (22:17):
I mean, if you open up a cookie shop, peter and I
are first on the list okay, no,no, I mean not so much cookies,
like if you're like I'm gonnaopen up a shop 100 dedicated to
brownies, that's where I'll be100 legit.
I mean only brownies, though,only no cookies, no cakes, only
brownies.
Speaker 2 (22:36):
Different types of brownies oh, I gotta have
chocolate chip cookies.
Speaker 3 (22:39):
Sorry, no nope, only brown you can always have a
brookie, that's no, I guessmaybe a brookie, but like
seriously.
On my birthday, my wife alwaysasked like what do you want?
Like, do you want a cake?
You want, I can make youcupcakes.
I'm like no, I want a, I want abrownie cake.
So she literally just makes mea brownie and she makes it like
a cake.
(22:59):
So just that's all.
It is just two brownies and shestacks it on top of each other
and it's like cake wife of theyear award.
Speaker 2 (23:06):
I love it.
Speaker 3 (23:06):
That's right, that's right More rabbit holes.
Speaker 5 (23:09):
Look at that.
Speaker 3 (23:10):
I know hey man hey man find them all day it don't
dissect, don't dissect.
Speaker 5 (23:14):
No, but I do want to say though, kim, like I I love.
I love because I'm not amortgage person.
Like I never sold loans, Inever did mortgages right.
I've worked in marketing formost of my career and I find
that everything you're sayingresonates real well with the
marketing community because,like, I hear it all the time
(23:38):
from friends, industrycolleagues who've just been in
the business for a long timethat just like they're done, I'm
guilty of it.
Like I love the fact thatyou're trying to find ways to
reignite your passion.
When, kind of like what Petersaid, you know, when he lost his
like, he was like I need toback away.
I lost mine and I actually left.
I had to take a break.
(23:58):
I went back to sales becausethat and it's kind of funny like
because loan officers, that'smore of a sales forward position
.
Like I left marketing to go dosales because I was like I need
a break.
Speaker 3 (24:10):
Well, I mean, I thought marketing is supposed to
be fun.
Speaker 5 (24:13):
Marketing is fun but it's also stressful at times.
But no, I just find itinteresting because it does
relate about the same as far as,like that workload goes and the
demand and all that.
And so I've met plenty ofpeople who burnt out and become
doctors and nurses and they'relike yep, and I'm like okay,
that was different, hold on,hold on, no kidding.
(24:37):
I met a doctor who was inmarketing and they, they quit
marketing and went back toschool to become a doctor.
Speaker 3 (24:45):
And they were like yeah, I'm too stressed out as a
marketer, I'm going school tobecome a doctor.
Because they were like yeah,I'm too stressed out as a
marketer, I'm gonna go become adoctor I was like what yeah?
Speaker 5 (24:52):
I was like I left I left medicine to become a
marketer and I was like and Ileft marketing to go do like,
what are we talking about?
You went the other way, so yeah, but no, I I find it
interesting because it doesresonate about the same as far
as, like, different lines ofbusinesses experience stress in
so many different ways and howthey handle it and I think
everybody's real quick to justkind of toss the towel in.
(25:14):
So the idea of overcoming thoseand just finding ways to reset
and doing team buildingactivities and getting your
people outside of the office,like those are great ways to
just kind of remind them ofwhat's so important about what
we're doing.
Speaker 2 (25:28):
And we need to share it with the younger generation,
right?
What's the median age of a loanofficer these days?
In their 50s, right?
Speaker 3 (25:34):
Not young.
Speaker 2 (25:35):
Not young.
No.
Not young, so we've got toencourage the youngsters to get
into this field.
I was talking to my niece and Isaid Julia, do you like math?
Is that one of your favoritetopics?
I like math.
Oh my gosh.
All right, we're going to getyou to become a loan officer one
day.
Talk to her about the industrya little bit.
She's like no, I have nointerest whatsoever.
Speaker 5 (25:55):
You're also talking like way different generational
gaps, where some kids of todayare afraid of work.
Speaker 2 (26:02):
They are, aren't they what's wrong?
Speaker 5 (26:04):
It was just different worlds, different times,
different upbringings, likeyoung whippersnappers, those
young whippersnappers, yeah,that's right, there you go.
Speaker 3 (26:14):
So they have to be like everyone else in the
mortgage industry.
They just have to trip into it.
That's all it is.
Speaker 2 (26:18):
That's right, there you go.
Speaker 5 (26:19):
That's right.
And I, I cannot stand that one.
We just fell in.
I woke up one day and I was ina mortgage business and I'm like
that's the way it happens, man.
Speaker 3 (26:27):
That's the way it happens.
Speaker 2 (26:28):
Exactly, I was a marketing rep at a title company
.
I walked into this was inFlorida walked into Barnett Bank
and was speaking with acommercial loan officer trying
to get him to send I'm sorry, hewas a residential loan officer
at the time trying to get him tosend his title business and
John says to me hey, kim, I'mgoing to go be a commercial loan
officer.
Are you interested in coming towork over here and being a
(26:50):
mortgage loan officer?
So you know, you just fall intoit.
Speaker 3 (26:53):
Yeah, see, I was, you know a I can't use the word I
was going to use um a gopher boyat a uh, at a law firm, and my,
my best friend was like youhate what you're doing, just
come work with us at this funmortgage company.
I was like okay, and I and they, I literally went on my
(27:13):
interview and they're likehere's where you're going to be
sitting.
I'm like awesome, and so I juststarted.
It's like that's all it was.
Speaker 5 (27:20):
It's a whole idea, like I've been having this
wonderful dream.
Pinch me, don't pinch me.
I don't want to wake up, yeah.
Speaker 3 (27:26):
Yeah, all right.
So, going back to a questionthat I started to ask is there a
time, or was there a time thatyou had burnout that you're
willing to share?
And I guess the next questionis how did you get past it?
What were some of thetechniques that you used to get
past it?
Speaker 2 (27:46):
Vacation, vacation.
You just walked away.
Yeah, you get past it.
Speaker 3 (27:47):
What were some of the techniques that you use to get
past it?
Vacation, vacation.
Speaker 2 (27:49):
You just walked away yeah, and not on just one
occasion, numerous occasions.
The realization that you knowready to just walk out the door.
The best thing to do is stepaway right now, and knowing the
support staff is there to do it.
You know, even if it's just fora three-day weekend, just
getting that one extra day in totry and overcome the stress of
all of it.
Vacations are key for me, andstill are to this day.
Speaker 4 (28:14):
You turn your phone off yeah no, but I have a rule
only in the evening.
Speaker 2 (28:21):
I would.
I would allow about one hour inthe evening for work.
You know, some of us areworkaholics.
We just can't completely turnit off no, I get it.
Speaker 5 (28:31):
I, I get that too.
I think that it's important,like if, if you're, you're
really on that precipice of like, uh, I think I'm gonna to be
done here.
Cut your phone off, just cutyour phone off.
Take those three days.
Speaker 4 (28:44):
It'll be there.
Speaker 5 (28:44):
When you get back.
I tell people all the time likesometimes you know we just have
to turn our phones off.
It's going to be here tomorrow.
Speaker 3 (28:52):
I tell you that.
Speaker 5 (28:54):
We tell each other that I mean again, you have a
good support staff, I have agood support staff, nice Support
system.
Like I mean we tell each otherall the time because we're a
small team, as he said earlierLike there are times when we
just have to remind each other,like it's going to be here
tomorrow.
Seriously, enjoy those moments.
Speaker 3 (29:11):
No, I mean but I like what you said, you know, just
stepping away, taking a vacation.
I mean, speaking for mepersonally, it wasn't actually
until I had kids that I actuallytook my first vacation.
I never, throughout my wholecareer, I never once took a
vacation, which means, you know,that was 17 years in the
(29:33):
mortgage industry before I hadmy son, before I took my first
vacation.
Wow, and that's when I realizedlife's too short.
I spent all this time beingburnt out and stressed out and I
never once walked away andmentally reset physically reset,
I mean, and that's it was.
(29:56):
It was that moment that Irealized you need that time to
spend time with family.
You need that time to justmentally reset, to get back to
zero, to figure out who you are,sometimes once again, because
you get lost in the numbers.
You get lost in the minutiae ofevery single loan.
(30:18):
You get lost in, you know, theday-to-days of checking emails,
the routines, the variouspriorities that you have, the
meetings and back-to-back stufflike that you name it.
So I mean now it's.
You know, we prioritize herethat vacation time.
(30:38):
It's needed.
And your kids need it I mean,yeah, I mean, they're feral in
the summer, so they really are.
Yeah, listen, they're hometoday and I'm shocked we're not
hearing them, like you know,making sounds like transverse
rex in the background.
So this is a good podcast,apparently.
Speaker 2 (30:57):
So, anyways, yeah may I share a story that kind of
ties into what you're talkingabout.
Speaker 5 (31:03):
Please do Tyrannosaurus Rex, yes, yes.
Speaker 3 (31:06):
I was like this is awesome.
No, seriously.
Hey, did you notice my newlittle guy in the background?
Look at that guy.
Speaker 2 (31:13):
Oh, that's cool.
There's a TV show, a survivalshow type of show, on Fox.
It's called Extracted.
One of our loan officers lastsummer said hey, I have an
opportunity to be on the show.
I don't know if it's going totake me away for a week, six
weeks, it depends on how well mybrothers and I do on the show.
So he goes off last Septemberto be on the show and it is
(31:37):
presently being aired right now.
So we don't know what theoutcome is and it is presently
being aired right now.
So we don't know what theoutcome is.
I was in Boise on Monday nightand we all went to a bar, a
title company sponsored in anevent and we all got to watch
Extracted together, watching himon this episode and at the end
of the night the bar said to himthis was so successful, we have
so much business.
Will you spend the next four orfive Mondays however many
(31:58):
episodes are left coming in andinvite all your friends?
And this will be wonderfulbecause they want the business
and I love what Jake's responsewas.
My family loves watching theshow with me every Monday.
This is my opportunity to getto watch it with my kids, with
my wife, with my parents, withmy siblings.
So thank you for the offer, butI'm going to return to watching
(32:21):
it with my family every Mondaynight and we are dying to see if
he won.
We don't know yet, but it'sreally exciting.
Speaker 5 (32:28):
Extract it.
Okay, I'm gonna look that up.
Yeah, that's the show where thefamily has to push the button
right.
Speaker 2 (32:33):
Yes.
Speaker 5 (32:34):
That's the one.
Yeah, my wife and I, we werelike we would not do well.
Speaker 2 (32:41):
She'd push the button in a heartbeat.
I'd be begging for someone topush it for me.
I wouldn't have made it nightone.
Speaker 3 (32:45):
I've never even heard of this show.
What's it on?
Speaker 4 (32:48):
Fox.
Speaker 3 (32:49):
Fox, okay, I'm looking it up, all right.
Speaker 2 (32:52):
But there's an example of he could have put
work first, right, he could havesaid oh, I'll get all the real
estate realtors to come, I'llget all the title reps to come
build more business, but no,that's his Monday night activity
.
Speaker 5 (33:09):
He does with his family and I admire that.
No, I love it.
And now he's back to being amortgage loan officer.
He is Talk about some awesomebranding, though, because he got
to put himself out there and belike yo.
I do this for a living.
Speaker 3 (33:19):
I know he probably didn't no.
Speaker 2 (33:22):
Justin, that's your marketing brain working right
there.
Speaker 5 (33:25):
That's right it is I'm sorry?
Speaker 2 (33:27):
No, we love it.
Speaker 5 (33:28):
That's where I go.
Speaker 3 (33:30):
All right, cam, we need to start transitioning to
the second segment.
But before we do, two questions, any final thoughts on just
simple techniques we can utilizeto overcome burnout?
I've enjoyed the conversation,but any final thoughts.
Speaker 2 (33:44):
Yeah, I would say, select books that resonate with
you, that are going to help youovercome the stresses in life.
You know, it may be listeningto a podcast, maybe reading your
favorite book, it may bemeditating, but find a practice
that helps get you in the momentand out of the stress of what
we're dealing with in ourindustry.
Speaker 3 (34:06):
Love it.
So, to summarize, listen to theAcuma On Point podcast and find
some books.
Yes, got it.
Okay, good, all right.
So the last question, it's thesame last question I ask
everybody.
It kind of goes back to thefirst question I asked, which
was obviously who is Kim Moore?
The last question is what keepsyou going, what keeps you
(34:28):
motivated, what keeps youpushing forward no matter what?
So what is it?
Speaker 2 (34:34):
Drive right, Self-induced drive, pushing
myself to be the best I can, andhearing positive stories.
You know I love to be aroundpeople that are energetic and
just want to find the goodthings in life and member
stories.
Every Monday morning we readpositive member stories about
their experiences with our team,and that lifts me up every time
(34:55):
I read one.
Speaker 3 (34:55):
I love that.
I love when I hear that creditunions do that, because it just
it kind of gets you in the feelsa little bit.
Speaker 2 (35:02):
It does.
Speaker 3 (35:03):
It does.
All right, good, all right, kim, it's now that time for us to
transition to the second segmentof our podcast.
Now, this is where we sometimesplay Jeopardy, do dad jokes,
you know random trivia stufflike that.
Today, as you know, we'replaying Jeopardy, so bear with
me while I bring in the Jeopardyboard into my screen and, as
always, I'll describe it for ourlisteners.
(35:24):
I'm going to share my screenhere we go, all right.
So, on my screen, littleNational Park Jeopardy, because
Utah has some of the mostbeautiful national parks.
(35:46):
Now on my screen is a standardJeopardy board with five
categories, ranging from pointsfrom 100 to 500.
The categories are mountains,canyons, volcanoes, deserts and
Utah's Mighty Five.
Now, kim, I expect you to getevery single one of those
questions right Now.
(36:08):
Justin, look what I did at thebottom.
I actually changed the names toKim and Justin, no longer Team
1 and Team 2.
I figured that out.
It took only about 40 episodesfor me to figure out that I can
actually change the names.
So look at me progressing andevolving, all right.
So, kim, a couple of thingsabout our version of Jeopardy.
(36:30):
For the sake of this, you donot have to worry about who is
what is, et cetera, et cetera,et cetera.
You, just when you pick aquestion, it's yours to answer.
Now, if Justin wants to steal,he can steal, but if he gets it
wrong, which he probably will, Ideduct points pretty quickly.
Just know that, okay.
Okay, and if there's a grayarea, I just deduct points.
(36:54):
So just know that, okay.
And if you start arguing, I dotpoints also.
So all right.
So any questions on that,justin, are you gonna?
Speaker 5 (37:07):
start arguing.
We've never had a guest argue,by the way it's always justin,
it's all always justin, right.
Speaker 3 (37:16):
just so, kim, because you are our special guest, you
get to go first.
Speaker 2 (37:25):
All right, let's go with Mountains for 300.
Speaker 3 (37:28):
Ooh Mountains 300.
The most visited national parkin the US.
Speaker 2 (37:34):
What is Arches?
Speaker 3 (37:36):
The correct answer is the Great Smoky Mountains
National Park.
Speaker 2 (37:43):
To a bad start.
Speaker 3 (37:44):
It makes you feel better.
I wouldn't have got that either.
I am a National Parks nerd andI would not have said that one.
Speaker 2 (37:51):
Well being in Utah.
Of course I'm going to pickArches, of course, alright.
Speaker 5 (37:55):
Justin, we're going to go with Canyons For 200
Canyons 200.
Speaker 3 (38:02):
Canyons, the site of Painted Wall, the highest cliff
in Colorado.
It's a park.
Speaker 5 (38:16):
The Grand Canyon.
Nope the correct answer.
I do not want steel.
Speaker 3 (38:19):
Sorry, the correct answer is Colorado.
Speaker 2 (38:21):
I do not want steel, sorry.
Speaker 3 (38:23):
Correct answer is Black Canyon of the Gunson
National Park.
Speaker 5 (38:30):
Would you have taken any parts of that?
What Would you have just taken?
Black Canyon, I would have.
Okay, well, that's good, that'sgood to know.
Speaker 2 (38:40):
Would you have said Black Canyon, Justin?
Speaker 5 (38:42):
No, I said Grand Canyon, which isn't even in
Colorado.
No, it's not.
Speaker 3 (38:50):
All right Kim.
Speaker 5 (38:50):
I didn't know of another one.
Speaker 2 (38:53):
All right, let's go with Utah's Mighty Five for 200.
Speaker 3 (38:56):
All right, here we go .
Natural silence in theamphitheater is similar to the
quality of a sound studio.
Natural silence in theamphitheater is similar to the
quality of a sound studio.
Speaker 2 (39:13):
Peter, I am flunking big time.
I have no clue.
Speaker 3 (39:18):
Justin, you want to steal?
Speaker 5 (39:20):
No no.
Speaker 3 (39:29):
I am going to go somewhere in Bryce Canyon.
I'm going to say the correctanswer is Bryce Canyon.
Speaker 2 (39:37):
Bryce.
Speaker 3 (39:37):
Canyon.
Speaker 5 (39:39):
Look at me.
Speaker 2 (39:41):
Peter should be playing this game.
Speaker 3 (39:43):
I'm doing that all the time the correct answer is
Bryce Canyon National Park.
Okay.
Speaker 2 (39:49):
Utahns are going to be mighty embarrassed by me,
alright.
Speaker 5 (39:54):
Justin, hold on, you forgot to deduct points oh sorry
.
Speaker 2 (39:59):
Thanks, justin, you're welcome.
Speaker 5 (40:05):
I gotta stay in the lead with my minus 200.
I'll go with volcanoes for 200.
Speaker 3 (40:14):
Climb atop a 14,000-foot active volcano.
That is the most prominent peakin the Cascade Ridge.
Speaker 5 (40:23):
Okay, so there's a few problems with this question.
There's one really big problemI have no idea where the Cascade
Ridge is.
That's the start.
And two I don't know of anyactive volcanoes in the US, so I
don't know.
Speaker 2 (40:42):
And I'm not stealing, peter, are you sure you're
going to air this segment?
Speaker 3 (40:51):
Oops, sorry, I didn't mean to deduct it twice.
Sorry, I give it back.
Okay, what's the answer?
The one outside Washington,washington, that's uh rainier.
No, that's not a volcano theone in um mount rainier yeah,
(41:12):
they're stolen.
Look at that oh correct answeris mount Rainier National Park.
Speaker 2 (41:31):
Peter's winning.
All right, Peter's having funwith this.
All right, Kim, let's go with.
We're going with 100.
Mountains for 100.
Come on Kim, Come on Kim, let'sgo with.
We're going with 100.
Mountains for 100.
Come on Kim, Come on Kim.
Speaker 3 (41:42):
You got this, please.
Formerly Mount McKinley, thismountain was renamed to its
original indigenous name.
You know this one.
Speaker 2 (41:51):
I do know this one.
What is Denali?
Speaker 3 (41:53):
Yes, Kim Good job.
Correct answer is DenaliNational Park and Preserve.
Good job, Kim.
Speaker 2 (42:00):
Oh, we're even Justin .
Speaker 5 (42:02):
No, we're not.
I still have to go.
Oh man, let's go with mountainsfor 200.
Speaker 3 (42:18):
Mountains for 200.
Speaker 5 (42:20):
Fish for trout in the Snake River at this park know
this.
I'm glad.
I'm glad you gave me that voteof confidence in the snake river
at this national park, thelouisiana national park,
louisiana National Park.
Speaker 2 (42:40):
I'm going to steal.
Speaker 3 (42:42):
Him.
Speaker 2 (42:43):
What is Grand Teton National Park?
Speaker 5 (42:45):
Good job.
What made you think I wouldknow that the correct answer?
Speaker 3 (42:50):
is Grand Teton National Park.
Speaker 5 (42:57):
I just went off a snake.
I feel like that's a Louisianathing.
Speaker 3 (43:07):
All right, let's do one more round.
One more round, then we'll wrapup.
Kim, it's yours.
Speaker 2 (43:13):
Let's go with mountains for 400.
Speaker 3 (43:15):
Mountains 400.
Oh, you're being confident.
Speaker 5 (43:18):
I like it.
It's the only one we've gottenright by we, him and Kim.
Speaker 3 (43:26):
Alpine Visitor Center is the highest elevation for a
national park visitor center.
Speaker 2 (43:33):
Oh, alpine, oh, highest elevation for a national
park.
Speaker 3 (43:49):
What is glacier national park?
That's a solid answer.
The correct answer is rockymountain national park oh wait,
justin might have got it.
Speaker 5 (44:02):
No that wasn't going to happen All right, justin, all
right, here we go.
We're going to go with canyonsfor 100.
Canyons For how?
Speaker 3 (44:15):
much 100.
This canyon stretches up to 18miles wide.
The Grand Canyon.
The correct answer is the GrandCanyon.
I won Yay.
Speaker 5 (44:29):
Justin Granted, I did give that answer twice this
episode.
Speaker 2 (44:35):
Congratulations, Justin.
Speaker 3 (44:36):
Congratulations.
I hate that he won Damn it.
Speaker 5 (44:38):
We should go one more round.
No, I'm kidding, I hate that hewon.
Damn it.
We should go one more round.
No, I'm kidding.
I'm kidding, it's in there.
Speaker 3 (44:46):
Yeah, this episode's already long enough.
Speaker 5 (44:47):
I know.
Speaker 3 (44:50):
Well, Kim, that ends this episode's round of ACMA On
Point Jeopardy.
Thank you very much forparticipating.
I hate to say that Justin gothis fourth win.
Speaker 2 (45:02):
Fourth win, baby.
Good job Justin.
Speaker 3 (45:09):
On a score of negative 600 to negative 500.
It's okay.
What was your worst score?
Negative 3,000, something likethat, something like that.
Speaker 5 (45:20):
That's when we played longer versions of jeopardy and
I tried to steal.
Then I quit stealingeverybody's answers because I
realized I don't know them.
Poor peter's not a nice judge.
Take a pic, I'm a very nicejudge.
No, no, no, you're not.
We're not getting into thisagain.
We've been there, okay, allright.
Well, just because.
Speaker 3 (45:37):
Okay, just because you, archbishop Francis
Ferdinand Kim, whoseassassination started World War
I.
Speaker 2 (45:47):
Oh, don't do history with me, Peter.
I'm the wrong person.
Speaker 3 (45:50):
Well, I'll tell you this it's not Archbishop Francis
Ferdinand, it's Archduke FranzFerdinand.
That's close.
Not even, oh my God, not evenclose.
Not even, oh my God, not evenclose.
Come on, well, kim, thank youso much for being on today's
episode of the podcast.
Really do appreciate your time,really enjoyed the conversation
(46:11):
and your insights intoovercoming burnout and it was
good seeing you.
Speaker 2 (46:15):
Thanks for having me.
It's good to talk to you guys.
Speaker 3 (46:18):
Absolutely.
And Justin, as always, thankyou very much.
My pleasure, Thank you.
And, to quickly close out,thank you again to Class
Valuation for sponsoring today'sepisode and to all of you.
We know your time is valuable.
Thank you for tuning in to thelatest episode of the Acuma's On
Point Podcast.
We hope you enjoyed it.
Until next time.
Be well, my friends.
Speaker 1 (46:41):
Thanks for listening.
We'll see you next time at theAcuma On Point podcast.
If not already, be sure tosubscribe and give us a
five-star rating For more greatepisodes and information.
Be sure to visit us online atacumaorg and to get the latest
updates.
Head over to our LinkedIn page.
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