Ep.97 Agents, Not People: How AI is Rewriting Ad Operations with Joe Hirsch

Joe Hirsch the CEO of Swivel and former CEO of SpringServe, shares his journey through the ad tech industry, discussing his experiences with affiliate marketing, ad serving, and the evolution of ad operations. He emphasizes the importance of operational efficiency and the role of AI in optimizing ad campaigns, while also addressing the future of AdOps and the integration of technology in the advertising space. Takeaways Joe Hirsch has a long history in ad tech, starting from affiliate marketing. He co-founded multiple companies, including Spring Serve, which was acquired by Magnite. Swivel aims to automate repetitive tasks in ad operations to improve efficiency. The ad server business model requires scaling operations without increasing labor costs. Swivel integrates AI to replicate and scale human decision-making in ad operations. AI is not meant to replace humans but to augment their capabilities. The future of AdOps will see agents as primary users of ad platforms. Precision in ad operations is crucial to avoid costly mistakes. AdOps professionals should embrace AI technologies to enhance their skills. The ad tech industry is evolving rapidly, with AI playing a significant role. Chapters 00:00Introduction to Joe Hirsch and His Journey 04:48Transitioning from Spring Serve to Swivel 10:58Understanding Swivel's Operational Efficiency 16:07The Future of AdOps and AI Integration The Refresh News: September 15:Google’s AdTech Filing, Magnite’s AI Bet, and YouTube’s NFL Debut This episode of The Refresh covers three major stories shaping advertising this week: Google’s eyebrow-raising statements in its AdTech antitrust remedies filing, Magnite’s acquisition of creative production platform Streamer AI, and YouTube’s first-ever exclusive NFL broadcast. Host Kate breaks down the implications of each development for advertisers, publishers, and platforms in the evolving digital ecosystem. Google’s court filing revealed open web display ads purchased through AdWords dropped to 11% in January 2025, down from 40% in 2019, sparking concerns over the open web’s decline. Google defended itself by attributing ad spend shifts to CTV and retail media, while critics highlighted its dominance in directing referral traffic through AI-driven search changes. Magnite announced the acquisition of Streamer AI to help small and mid-sized businesses overcome creative production hurdles in connected TV advertising. The CTV market is expanding rapidly, with Nielsen reporting 75% of TV viewing is ad-supported and eMarketer projecting $33B in CTV ad spend for 2025, though measurement challenges remain. YouTube’s first free exclusive NFL broadcast drew 17.3M viewers globally, surpassing Amazon’s 2024 averages but raising questions about sustaining viewership once games move behind a paywall. Learn more about your ad choices. Visit megaphone.fm/adchoices