31 - The Power of Listening with Richard Blank

In this episode of "Aligned Entrepreneur Secrets," host Traci Bermingham dives deep with Richard Blank, CEO of Costa Rica's Call Center, as he takes us on an incredible journey from his hometown of Philadelphia to building a thriving call center in Costa Rica. Richard shares the fascinating story of his leap into a new culture and business, driven by his commitment to creating genuine, meaningful connections with people.

Richard sheds light on the power of emotional intelligence in an industry often seen as impersonal, showing us that telemarketing can be a force for positive, human-centered interactions. With his unique approach to management, Richard shares how he keeps his team motivated, inspired, and loyal—a strategy that has skyrocketed his employee retention rates and created an environment of trust and growth.

To learn more about Richard's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Traci Bermingham's work at Goaldi? Check out her website at

https://www.goaldi.com/