November 6, 2024 • 10 mins
Ever wondered why your salon isn't thriving despite your best intentions? Discover how shifting from a culture of consequences to one of systematic growth can revolutionize your team dynamics and business outcomes. This episode with Danise Keilitz, a seasoned stylist and salon owner, breaks down the pitfalls of relying solely on consequences and the undeniable power of implementing systems in your leadership toolkit. Learn how to transform those 'do this or else' moments into structured pathways leading to consistent excellence, ultimately inspiring your team to reach new heights.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Today, we're diving deep into a topic that might
just reshape the way you thinkabout leadership and management
in your salon or spa.
So grab your favorite cozychair, a cup of coffee and let's
get ready to explore theintriguing world of consequences
and systems in our industry.
Welcome to All About Hair thepodcast for anyone who loves the
(00:22):
hair industry.
The podcast for anyone wholoves the hair industry.
I'm your host, denise Kylitz, aformer stylist educator and
owner of four award-winningsalons with over 30 years of
experience.
Whether you're refining yourskills or expanding your hair
knowledge, you're in the rightplace.
Join me for expert tips,industry insights and practical
(00:43):
advice to help you thrive in theworld of hair.
This is all about hair.
Well, hey there, it's sowonderful to have you join us
once again for another excitingepisode.
Today we're talking about athought-provoking subject that
might have you re-evaluatingsome of your leadership
(01:03):
strategies.
Yeah, so know those momentswhen you find yourself
scratching your head andwondering why your salon or your
spa is not performing or isn'tfiring on all cylinders?
Well, get ready to have thoselight bulb moments, or at least
that's what I like to call them,because we're talking about
consequences and systems.
Yeah, not real sexy.
(01:25):
It's not a sexy subject, buthow does your salon or your spa
operate, with consequences?
Look, we all have big dreamsfor our teams and our businesses
, right?
We think about outstandingcustomer service, a team that
works in harmony and resultsthat leave our clients wanting
(01:45):
to come back for more, right?
But here's the thing achievingthose dreams takes more than
just good intentions.
Sometimes you could wing it,but most of the time it's about
having the right tools in yourleadership toolbox, am I right?
Well, that's where we're goingto begin.
Picture this you have a toolboxand it's brimming with all kinds
(02:07):
of various tools.
And you know me, I like mytools, I love to create things.
Some tools are flashy andattractive and you go out and
you buy the new thing and itpromises quick fixes.
You know?
Well, these are theconsequences we often resort to
when we encounter performancehiccups.
You know those, do this.
Or else tactics, but guess what?
(02:32):
Do those even work?
I mean, the outcome might notbe what we hope for.
And in today's world, you know,if you're just pouring out the
consequences, you're going tohave people leaving you left and
right.
Just pouring out theconsequences, you're going to
have people leaving you left andright.
So fact number one consequencesoften breed that infamous I'll
(02:54):
do just enough to get byattitude and who wants mediocre
performances?
Right, but it also might leadyou to not having a team at all.
Yeah, that's right.
If you're just throwing outpunches every time they come in
late and you're, you know,handing down the gavel, yeah,
it's not going to work for you.
(03:16):
Okay, let's look at fact numbertwo.
This is a real eye-opener.
Consequences rarely inspirethat fire within our teams to go
above and beyond.
Yeah, sure, they might lead tocompliance, but they won't get
your team pumped up to reach forthe stars.
And that's what we all want,right?
(03:37):
Imagine wanting your team toplay hard and win, but offering
them just a mere slap on thewrist when they stumble.
That doesn't quite align, doesit?
Now, here's where it getsinteresting.
Picture a different set oftools in that leadership toolbox
.
These are the systems, yepsystems, and each system is like
(04:03):
a carefully crafted roadmapdesigned to lead us to a
specific destination, and thisdestination is consistent
excellence and growth.
Yeah, think about it.
If you're aiming to skyrocketyour pre-book rates, you need a
systematic approach to make thathappen.
You don't just show up and say,okay, I need everybody to
(04:26):
pre-book today.
Holidays are around the corner.
No, that's not how it works.
You have to have a system inplace and make sure that
everybody on your team knowswhat is expected and knows what
the system is, and I guaranteeyou, once you get everyone
(04:46):
trained on that system ofpre-booking or whatever it is
the system is, you will haveexcellence.
You will have consistent growth.
Here's another system that Ilike to always hit upon
consultations with clients.
This is a critical moment wherewe need a system in place to
(05:08):
ensure top-notch service.
So often I talk to clients andmost clients think that they're
not receiving a consultation andmost stylists think they're
giving a consultation.
But you know, most of us, orI've seen, if you, if you don't
have a system in place, you juststand behind the chair and go
(05:31):
okay, what are we doing today?
Okay, great, let's go getshampooed.
That is not a system and thatis definitely not a consultation
.
So if you don't have a systemfor your consultation, it's a
good place to start.
Believe me, go listen to mypodcast, episode 133, on our
five-step consultation, and thiswill give you some guidance on
(05:54):
how to at least get started, andit's really, really simple.
So systems aren't just about theprocesses, though.
They're about shaping thebehavior, the performance and,
ultimately, the whole culture ofyour salon.
But hold on, don't toss outconsequences entirely.
You have to have them, and theydo have their place.
So your employee handbookshould lay out all the rules,
(06:18):
and the rule violationsnaturally come with consequences
.
Like you wouldn't want somebodyto show up, you know drunk,
there needs to be a consequenceto that right.
However, here's the kickerConsequences shouldn't be the
cornerstone of your leadershipapproach.
They're kind of like theseasoning A little bit goes a
long way, but too much can spoilthe whole dish.
(06:40):
You know, I've heard it said ifyou don't like the results
you're getting, change it ortweak the system.
So here's your challenge Take alook at your leadership toolbox
.
Yeah, are you?
Are your shelves overflowingwith just consequences, or do
you have a diverse array ofsystems in place, ready to
(07:04):
create the outcomes you dream of?
Look, if you need help withcreating your systems, reach out
to me.
That's what I do.
Also, you'll want to sign up toget on our waiting list for our
online course coming soonMillion Dollar Salon Blueprint.
This will lay out, step by step, not only how to outline your
employee handbook, but also helpyou design systems in your
(07:26):
salon.
So you'll have your well-oiledmachine.
And I'll let you in on a littlesecret If you're on our waiting
list, when our course comes out, you'll receive a coupon code
and you'll be one of the firstto have access.
I know it's exciting.
Look, before we wrap up,remember this systems aren't
(07:49):
just about tools, they're aboutleadership.
They require careful design,nurturing, training and a whole
lot of coaching.
And guess what?
Engaged leadership is thesecret sauce that no consequence
can ever replace.
That's a wrap for today'sepisode.
I hope you're feeling asexcited about this topic as I am
(08:09):
.
Go down in our show notes,click on that link, get signed
up for our million dollar salonblueprint and yeah.
So go ahead, examine yourtoolbox and maybe take a
different look at your approach.
Watch the magic unfold.
Until next time, remember, whenyou know better, you do better.
Thanks for tuning in to allabout hair.
(08:31):
Here's what I'd love for you todo next.
Take a screenshot of thisepisode and share it on your
Instagram stories.
Tag me at Denise Keilitz so Ican see you're listening.
Sharing helps more peoplediscover the podcast and if
you're really enjoying the show,please leave a review on Apple
Podcasts.
It really helps others find us.
(08:53):
Thanks again, I'm DeniseKeilitz, and remember when you
know better, you do better.
See you next week.
Today, we're diving deep into a topic that might
just reshape the way you thinkabout leadership and management
in your salon or spa.
So grab your favorite cozychair, a cup of coffee and let's
get ready to explore theintriguing world of consequences
and systems in our industry.
Welcome to All About Hair thepodcast for anyone who loves the
(00:22):
hair industry.
The podcast for anyone wholoves the hair industry.
I'm your host, denise Kylitz, aformer stylist educator and
owner of four award-winningsalons with over 30 years of
experience.
Whether you're refining yourskills or expanding your hair
knowledge, you're in the rightplace.
Join me for expert tips,industry insights and practical
(00:43):
advice to help you thrive in theworld of hair.
This is all about hair.
Well, hey there, it's sowonderful to have you join us
once again for another excitingepisode.
Today we're talking about athought-provoking subject that
might have you re-evaluatingsome of your leadership
(01:03):
strategies.
Yeah, so know those momentswhen you find yourself
scratching your head andwondering why your salon or your
spa is not performing or isn'tfiring on all cylinders?
Well, get ready to have thoselight bulb moments, or at least
that's what I like to call them,because we're talking about
consequences and systems.
Yeah, not real sexy.
(01:25):
It's not a sexy subject, buthow does your salon or your spa
operate, with consequences?
Look, we all have big dreamsfor our teams and our businesses
, right?
We think about outstandingcustomer service, a team that
works in harmony and resultsthat leave our clients wanting
(01:45):
to come back for more, right?
But here's the thing achievingthose dreams takes more than
just good intentions.
Sometimes you could wing it,but most of the time it's about
having the right tools in yourleadership toolbox, am I right?
Well, that's where we're goingto begin.
Picture this you have a toolboxand it's brimming with all kinds
(02:07):
of various tools.
And you know me, I like mytools, I love to create things.
Some tools are flashy andattractive and you go out and
you buy the new thing and itpromises quick fixes.
You know?
Well, these are theconsequences we often resort to
when we encounter performancehiccups.
You know those, do this.
Or else tactics, but guess what?
(02:32):
Do those even work?
I mean, the outcome might notbe what we hope for.
And in today's world, you know,if you're just pouring out the
consequences, you're going tohave people leaving you left and
right.
Just pouring out theconsequences, you're going to
have people leaving you left andright.
So fact number one consequencesoften breed that infamous I'll
(02:54):
do just enough to get byattitude and who wants mediocre
performances?
Right, but it also might leadyou to not having a team at all.
Yeah, that's right.
If you're just throwing outpunches every time they come in
late and you're, you know,handing down the gavel, yeah,
it's not going to work for you.
(03:16):
Okay, let's look at fact numbertwo.
This is a real eye-opener.
Consequences rarely inspirethat fire within our teams to go
above and beyond.
Yeah, sure, they might lead tocompliance, but they won't get
your team pumped up to reach forthe stars.
And that's what we all want,right?
(03:37):
Imagine wanting your team toplay hard and win, but offering
them just a mere slap on thewrist when they stumble.
That doesn't quite align, doesit?
Now, here's where it getsinteresting.
Picture a different set oftools in that leadership toolbox
.
These are the systems, yepsystems, and each system is like
(04:03):
a carefully crafted roadmapdesigned to lead us to a
specific destination, and thisdestination is consistent
excellence and growth.
Yeah, think about it.
If you're aiming to skyrocketyour pre-book rates, you need a
systematic approach to make thathappen.
You don't just show up and say,okay, I need everybody to
(04:26):
pre-book today.
Holidays are around the corner.
No, that's not how it works.
You have to have a system inplace and make sure that
everybody on your team knowswhat is expected and knows what
the system is, and I guaranteeyou, once you get everyone
(04:46):
trained on that system ofpre-booking or whatever it is
the system is, you will haveexcellence.
You will have consistent growth.
Here's another system that Ilike to always hit upon
consultations with clients.
This is a critical moment wherewe need a system in place to
(05:08):
ensure top-notch service.
So often I talk to clients andmost clients think that they're
not receiving a consultation andmost stylists think they're
giving a consultation.
But you know, most of us, orI've seen, if you, if you don't
have a system in place, you juststand behind the chair and go
(05:31):
okay, what are we doing today?
Okay, great, let's go getshampooed.
That is not a system and thatis definitely not a consultation
.
So if you don't have a systemfor your consultation, it's a
good place to start.
Believe me, go listen to mypodcast, episode 133, on our
five-step consultation, and thiswill give you some guidance on
(05:54):
how to at least get started, andit's really, really simple.
So systems aren't just about theprocesses, though.
They're about shaping thebehavior, the performance and,
ultimately, the whole culture ofyour salon.
But hold on, don't toss outconsequences entirely.
You have to have them, and theydo have their place.
So your employee handbookshould lay out all the rules,
(06:18):
and the rule violationsnaturally come with consequences
.
Like you wouldn't want somebodyto show up, you know drunk,
there needs to be a consequenceto that right.
However, here's the kickerConsequences shouldn't be the
cornerstone of your leadershipapproach.
They're kind of like theseasoning A little bit goes a
long way, but too much can spoilthe whole dish.
(06:40):
You know, I've heard it said ifyou don't like the results
you're getting, change it ortweak the system.
So here's your challenge Take alook at your leadership toolbox
.
Yeah, are you?
Are your shelves overflowingwith just consequences, or do
you have a diverse array ofsystems in place, ready to
(07:04):
create the outcomes you dream of?
Look, if you need help withcreating your systems, reach out
to me.
That's what I do.
Also, you'll want to sign up toget on our waiting list for our
online course coming soonMillion Dollar Salon Blueprint.
This will lay out, step by step, not only how to outline your
employee handbook, but also helpyou design systems in your
(07:26):
salon.
So you'll have your well-oiledmachine.
And I'll let you in on a littlesecret If you're on our waiting
list, when our course comes out, you'll receive a coupon code
and you'll be one of the firstto have access.
I know it's exciting.
Look, before we wrap up,remember this systems aren't
(07:49):
just about tools, they're aboutleadership.
They require careful design,nurturing, training and a whole
lot of coaching.
And guess what?
Engaged leadership is thesecret sauce that no consequence
can ever replace.
That's a wrap for today'sepisode.
I hope you're feeling asexcited about this topic as I am
(08:09):
.
Go down in our show notes,click on that link, get signed
up for our million dollar salonblueprint and yeah.
So go ahead, examine yourtoolbox and maybe take a
different look at your approach.
Watch the magic unfold.
Until next time, remember, whenyou know better, you do better.
Thanks for tuning in to allabout hair.
(08:31):
Here's what I'd love for you todo next.
Take a screenshot of thisepisode and share it on your
Instagram stories.
Tag me at Denise Keilitz so Ican see you're listening.
Sharing helps more peoplediscover the podcast and if
you're really enjoying the show,please leave a review on Apple
Podcasts.
It really helps others find us.
(08:53):
Thanks again, I'm DeniseKeilitz, and remember when you
know better, you do better.
See you next week.
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