Amazing Business Radio
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level. Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.
Episodes
July 23, 2024 • 22 mins
How Connectivity Impacts Customer Satisfaction, Business Processes, and Public Safety
Shep Hyken interviews Stephen Kowal, Chief Commercial Officer of Nextivity. He talks about how connectivity can impact various aspects of customer experience, from retail experiences to public safety, and seamless experiences.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How does connecti...
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July 16, 2024 • 29 mins
Creating Authentic, Augmented, and Applied Technology to Enhance Customer Experiences
Shep Hyken interviews Jeffrey Russell, Chief Executive Officer at C1. He talks about transformative leadership and the need for authentic and empathetic technology solutions that enhance customer experience.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How can technology be authentic and e...
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July 9, 2024 • 27 mins
Tips on How to Eliminate Friction for Your Customers
Shep Hyken interviews David Avrin, customer experience speaker and consultant. He talks about his latest book, Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it, and shares actionable tips on providing a hassle-free customer experience.
This episode of Amazing Business Radio with Shep Hyken answers the followi...
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July 2, 2024 • 25 mins
How to Get into the Customer Experience Mindset
Shep Hyken interviews Blake Morgan, customer service expert, bestselling author, and the host of The Modern Customer Podcast. She talks about her latest book, The 8 Laws of Customer-Focused Leadership: The New Rules for Building a Business Around Today's Customer, and how to create a culture that prioritizes both employee and customer satisfaction.
This episode of Amazing Business R...
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June 25, 2024 • 26 mins
Embracing Changing Customer Needs
Shep Hyken interviews Robert Spector, international keynote speaker, and bestselling author. He talks about his latest book, The Century-Old Startup: The Nordstrom Way of Embracing Change, Challenges, and a Culture of Customer Service and how any company can stay in business during the most challenging times.
This episode of Amazing Business Radio with Shep Hyken answers the following questions ...
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June 18, 2024 • 31 mins
A Good CX Starts With a Good EX - How to Create a Fulfilling and Meaningful Employee Experience
Shep Hyken interviews John DiJulius III, Founder and Chief Revolution Officer of The DiJulius Group and bestselling author. He talks about the role of leadership and company culture in shaping a positive work environment.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How can every...
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June 11, 2024 • 23 mins
How to Proactively Anticipate Customer Needs
Shep Hyken interviews Mikhail Naumov,founder and CEO of Paylode Inc. He discusses how businesses can enhance their customers' experiences by proactively addressing their secondary and tertiary needs, going beyond just selling their core products or services.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
What role do perks and ince...
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June 4, 2024 • 23 mins
Transforming Customer Experiences One Interaction at a Time
Shep Hyken interviews Brian Higgins, Chief Customer Experience Officer of Verizon Consumer Group. He talks about how every interaction can shape brand perception and how to use AI to enhance customer and employee experience.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
Will AI replace human employees?
How can AI ...
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May 28, 2024 • 25 mins
How Curiosity and Innovation Can Transform Your Business
Shep Hyken interviews Joseph Michelli, keynote speaker, organizational consultant, and bestselling author. He discusses the principles and strategies in his latest book, Customer Magic – The Macquarie Way, including reimagining customer experience, empowering employees, and transforming businesses.
This episode of Amazing Business Radio with Shep Hyken answers the following...
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May 21, 2024 • 32 mins
Optimizing Process, People, and Technology to Create a Better Customer Service Experience
Shep Hyken interviews Joseph Walsh, Vice President of Product Marketing for GoTo. He shares the Four Phases of the Contact Center and the significance of placing customer experience at the heart of your company's operations.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
What are the fou...
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May 14, 2024 • 38 mins
Why Trust, Readiness, and Humanity are Important in Crisis Management
Shep Hyken interviews Chief Master Sergeant Brian P. Kruzelnick, a.k.a. Chief BK, Command Senior Enlisted Leader for U.S. Transportation Command. He discusses integrating crisis management and training into everyday business practices and organizational culture.
NOTE: This episode of Amazing Business Radio is a departure from the emphasis on customer service an...
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May 7, 2024 • 34 mins
Empowering Customer Interactions and Employee Engagement
Shep Hyken interviews Alan Masarek, President and Chief Executive Officer at Avaya. He talks about leveraging AI to improve customer experience, enhance employee productivity, and create better business outcomes.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How is customer experience being transformed using AI?
Wha...
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April 30, 2024 • 25 mins
Acquire and Keep Clients for Life
Shep Hyken interviews Richard Weylman, hall of fame inducted keynote speaker and bestselling author. He talks about his latest book, 100 Proven Ways to Acquire and Keep Clients for Life, and how an elevated customer experience helps brands stand out amidst the competition.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How can companies creat...
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April 23, 2024 • 23 mins
How Building Resilience Can Positively Impact Customer Service
Shep Hyken interviews Simon T. Bailey, world's leading expert in brilliance and author of Resilience@Work: How to Coach Yourself Into a Thriving Future. In addition to a review of his SPARK concept from his last interview on Amazing Business Radio, he talks about the importance of resilience in the workplace and the journey from being resilient to achieving brilliance....
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April 16, 2024 • 30 mins
How to Seamlessly Implement AI into Your Customer Support Process
Shep Hyken interviews Elizabeth Tobey, Head of Marketing for Digital and AI at NICE. She talks about testing, implementing, and embracing AI to increase customer and employee satisfaction.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How does AI impact customer experience and satisfaction?
What are the ke...
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April 9, 2024 • 26 mins
How to Elevate Customer Experience and Strengthen Loyalty
Shep Hyken interviews Katie Mares, brand experience expert and best-selling author of CustomHER Experience. She talks about the 5 steps to creating a 5-star customer experience and the importance of genuine human connection to win over customers.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
What five steps are crucia...
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April 2, 2024 • 26 mins
The Impact of “Customer Research” on Achieving Customer Success
Shep Hyken interviews Sara Caldwell, VP of Customer Experience at Dovetail. She talks about the importance of everyone in the company being involved in customer research to understand and meet customer needs.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
Why is it essential for companies to understand the specif...
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March 26, 2024 • 29 mins
Embracing AI for Marketing and Customer Experience
Shep Hyken interviews Spencer Burke, SVP of Growth at Braze. He talks about the significance of collaboration within organizations, the impact of multichannel engagement on customer interaction, and the role of AI in enhancing customer experiences.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How can companies use AI effect...
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March 19, 2024 • 27 mins
How to Leverage AI and Personalization to Anticipate and Exceed Customer Needs
Shep Hyken interviews Joe Tyrrell, CEO of Medallia, a global leader in customer and employee experience technology. He talks about the significant role of AI and technology in creating personalized and seamless customer experiences.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How can technology ...
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March 12, 2024 • 30 mins
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How can businesses create experiences that get repeat business and nurture brand loyalty?
How can businesses think outside the box to create fan-like loyalty among their customer base?
What lessons can companies learn from the legendary rock band, Van Halen, in creating loyal customer followings?
What can traditional busin...
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