Empowering Non-Technical Support Teams to Manage AI with Chyngyz Dzhumanazarov, CEO @ Kodif, Stanford MBA

Will AI make human support teams obsolete? Kodif's answer: No, but humans will be managing and teaching AI agents. Kodif is building systems where AI agents resolve tickets, write help docs, and surface insights, all under the guidance of real people.

In this episode, Daniel sits down with Chyngyz Dzhumanazarov, CEO and Co-Founder of Kodif, and the first person from Kyrgyzstan to earn an MBA from Stanford. Chyngyz shares how Kodif augments instead of replaces human support, and how his non-technical perspective helped him see opportunities others overlooked.

They talk about what it means to build AI-native operations, how to test for real user pain, and the shift from software that people use to tools that people teach.

🔑 What You’ll Learn in This Episode

📌 For Founders & Product Builders:

• ✅ Why automation only scales when local teams can shape it
• ✅ How curiosity (and not knowing what’s “impossible”) opens up new ideas
• ✅ What agentic AI looks like in real-world support workflows

📌 For Business Leaders Adopting AI:

• ✅ How AI can augment (not replace) support roles
• ✅ Why your "non-technical" team can manage AI agents
• ✅ Why understanding process variation is key to deploying AI across markets

🔗 Resources & Links

• 🤝 Connect with Chyngyz on LinkedIn
• 🤖 Learn more about Kodif.ai
• 📩 Subscribe to the Artificial Insights newsletter for summaries and takeaways

🚀 Enjoyed this episode? Leave a review and share it with someone building in AI or ops!