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February 3, 2021 28 min

Episode 81 – Bringing our industry UP! We’re in this together—let’s learn from one another.

Phil Carpenter is a young man with a lot of responsibility as the Director of Operations for Urban AutoCare and Avalon Automotive. He’s also the President of the ASA Colorado Mechanical Division and has a keen interest in local legislative and community issues. Urban and Avalon Owner Brian Sump  has a lot of faith in Phil’s abilities. As one of the next-generation of business leaders, Phil represents a new face with new ideas. Listen in as he discusses:

·         How he started young in the industry attending UTI and working for an Audi dealership before going into the independent segment.

·         His role as Director of Operations for a growing number of locations.

·         Their strategy of acquiring good shops and making improvements

·         His typical day managing multiple locations.

·         The challenges in finding the right technicians.

·         The importance of developing technicians internally to “grow your own.”

·         Urban’s apprenticeship program and the value it provides.

·         Using every avenue to recruit technical talent.

·         Getting involved with the local Automotive Technology Programs.

·         His views on the biggest challenges facing our industry.

·         How we can help the next generation of technicians.

·         The importance of ongoing education and training.

·         How he maintains his life/work balance and the importance of family.

·         What we’ve learned from the pandemic and what’s going to stick.

·         Phil’s perspective on the value of ASA membership.

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