In this episode of ASOTU Unscripted, Errol Bomar welcomes John Osborne, Executive Manager at Williamsburg Ford, to reflect on 27 years in the automotive industry and the key inflection points that shaped his approach to leadership, customer experience, and innovation. From entering the industry after time in the Army and firefighting school, to pioneering one-price selling and now pushing digital and AI innovation, John's journey is a testament to growth through intentionality.STAY CONNECTED WITH ASOTU:Sign up for the ASOTU Daily Push Back email at https://www.asotu.com/Watch the docu-series “More Than Cars” at https://www.morethancars.tvFollow us on Instagram at https://www.instagram.com/asotu_morethancars/Join the community on LinkedIn at https://www.linkedin.com/company/asotu/TIME STAMPS: 0:00 Intro from Errol Bomar0:43 Why pricing transparency excites John today1:26 Leveraging AI and texting for better service ops2:13 From Army and firefighting to auto retail in the ‘90s3:31 2007: A career-shifting moment at a one-price Toyota store4:47 Data as a roadmap for growth and training6:25 Predicting faster, more personalized retail experiences8:12 Connect with John Osborne at Carter Myers Automotive--------------------------------------------------------------------------------------------------------Who is John Osborne at Carter Myers Automotive?How is AI improving communication in automotive service departments?What is one-price selling in car dealerships?What trends are shaping the future of car buying?How do dealerships use data to improve customer experience?What is the role of executive managers in modern auto retail?How can dealerships personalize digital retailing experiences?
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