July 22, 2024 • 52 mins
Can you imagine integrating passion and fun into all aspects of your life? Join us as we sit down with Trevor Potter, Chief Product and Marketing Officer at DMA Industries, and JC Washbish, President of Aftermarket Auto Parts Alliance, to explore their unique philosophies on work-life balance. Trevor, with his adventurous spirit, shares his incredible journey of living in a converted sprinter van with his wife, blending work and leisure seamlessly. Meanwhile, JC, a father of seven, reflects on the joys of maintaining a childlike wonder and prioritizing family moments amidst a demanding career. Their stories illuminate the importance of aligning personal values with life choices and finding harmony in both professional and personal spheres.
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To learn more about our show and suggest future topics and guests, visit autocare.org/podcast
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Jacki Lutz (00:07):
Welcome to Auto Care On Air, a candid podcast for a
curious industry.
I'm Jackie Lutz, contentDirector at the Auto Care
Association, and this is CarpoolConversations, where we
collaborate on today's mostrelevant power skills.
We're all headed in the samedirection, so let's get there
together.
This episode is about allthings work-life balance.
I have with me Trevor Potter,chief Product and Marketing
(00:29):
Officer at DMA Industries, andJC Washbush, president of
Alliance Auto Parts, and youwill soon find out why these two
were carefully chosen to speakabout this topic and what it
does or does not mean to them.
Thank you for joining us.
Let's ride.
(00:51):
I would love to be the supply inthe wall at like a family
reunion at the Washbush house,just hearing you, at least in
your father and I don't knowwhat your other siblings are
like or your mother, but like isit just a riff fast, not a lot
of big words.
JC Washbish (01:11):
No, don't actually.
No, I mean, I think my dad'sfunny, but he's not.
He doesn't riff, he doesn't.
Jacki Lutz (01:19):
Yes, he does.
I've heard you guys riff hedoesn't improv.
JC Washbish (01:22):
Oh, a little bit, a lot of it, but that's part of
the shtick.
Yes, he does, I've heard youguys read he is an improv.
Oh, a little bit A lot of it,but that's part of the shtick
you just got to lean in with.
He's not really that good.
Low expectations, and then wecan get you.
Jacki Lutz (01:32):
Yeah yeah, nice and low, yeah.
So we're talking aboutwork-life balance and I'm really
excited about you two becausethere was very specific reasons
that I wanted you two.
There was very specific reasonsthat I wanted you to Trevor.
You have a very I think it's avery cool take on work-life
balance because you've risen inyour career, you've always done
(01:54):
great things, you've gained allthe skills you need to be
successful.
Yet I've known you for 10 yearsand kind of watch you on social
and things and you're having aball outside of work and
managing to rise in both, youknow, taking on new hobbies all
the time and prioritizing yourhealth and all that kind of
(02:16):
stuff while still rising in yourcareer, and I think it's really
inspiring and fun to watch.
Trevor Potter (02:21):
Thank you, I appreciate that.
I uh, yeah, I, I guess I don'tknow any other way to be other
than you.
Gotta be who you are and Ithink everything is the best
thing ever.
That's what my wife alwaysaccuses me that that can't
possibly be true, but I think ifyou have that mindset and I do
(02:42):
work is amazing and getting tohang out with cool people is
amazing, and not working doingother things is great, like I.
Yeah, I don't know what to sayabout that, except it's just who
I am yeah, and we can kind ofget into it a little bit.
Jacki Lutz (02:57):
But it's funny because, like the different
companies you go to, it's it'slike you're always going there
to to shift the culture and youbring people around you that you
actually like to be around andthat have fun and that enjoy
each other and they haveoptimism well, look, I mean,
there's a, there's a solid groupof people in our industry that
(03:18):
are super crazy passionate, andthose are the people you can
plug in to any organization andthey're going to make a big
difference.
Trevor Potter (03:26):
Yeah, Trevor.
JC Washbish (03:26):
I like I like that, you love everything and
everything's the best.
It reminds me when I was in highschool I did a economics
teacher and part of the highschool curriculum was teaching
elementary school kids likethird graders, like basic
economics, and we would leadlike when we'd get a new class
of children.
I would start with, okay,what's your name?
(03:47):
And then I'd just ask what'syour favorite?
Like, what's your favorite.
That's awesome, and thisexercise with like third graders
and the favorite is well, Idon't know.
I mean, is it pizza, Is itSpider-Man, Is it soccer?
Like, what's your favorite?
And but every child will havean answer and it'll be different
.
Some will copy each other.
Go into a room of like 30 adultstoday and ask what's your
(04:10):
favorite.
It's impossible, Like we'vethrough because of how we
matured and we've lost thatinfant, that infantile, you know
, mindset of just beingoptimistic and hopeful and
having a passion for something,and instead you get a favorite.
What favorite?
It has to be compartmentalized.
There has to be, you know, somekind of rhyme or reason Just an
(04:31):
adult can't comprehend.
And I think having the mindsetof everything is great.
That's it.
That's a great way to look atthe world, because no matter
what you're doing, then it isgreat.
Trevor Potter (04:40):
Well, okay, so answer your own question then.
JC Washbish (04:42):
Oh, what's my favorite, what's your favorite?
Well, today was Lake Michigan.
Nice, yeah, I got up early andthe sun was rising over the lake
, and I mean just that was.
My favorite was mobility thismorning, being able to do it.
Last week I was on Washington,uh DC, on the hill, and I ran
the mall first thing in themorning and then.
So my favorite now is just theability to go from the national
(05:06):
mall to one of America's greattreasures and our great lakes
and run Lake Michigan andChicago, and that's for me,
that's.
I'm pretty lucky to be able todo that.
You know, within one week, havea couple of nice, pleasant
mornings to myself.
Trevor Potter (05:18):
You know it's.
It's funny because, um, I don'trun as much as I used to, but
that was always my favorite wayof exploring a new city and,
like you said, you get up beforemost people and and whether
you're with a work colleague ornot, it's, it's just a really
magical way to start the day.
JC Washbish (05:35):
That was fun.
And then we got to come and dothis this morning with Jackie
behind her.
Soon to be most listened topodcast in the aftermarket.
Jacki Lutz (05:45):
The small pond.
Trevor Potter (05:46):
After they delete our episode.
JC Washbish (05:48):
Well, yeah, Well obviously the pilot never makes
the cut Right yeah.
Jacki Lutz (05:54):
What's your favorite Trevor?
Trevor Potter (05:56):
Van life.
Jacki Lutz (05:57):
Yeah.
Trevor Potter (05:57):
Yeah, During COVID my wife and I bought a 13
passenger sprinter van and we'reboth really handy, but no
actual skills, just fearlessabout, you know, making mistakes
and giving herself shocks andwe built it during COVID on the
weekends, and we lived inCalifornia at the time and now I
understand why people staythere, even though it's
(06:19):
unaffordable and has a lot ofproblems.
I mean, we spent, we did 62trips in four years.
Jacki Lutz (06:27):
Now it's you know you work on the road.
Trevor Potter (06:30):
Yeah, in fact we have a full internet setup and
we can bake and we have heat andqueen size bed, and it's been
amazing like waking up in themountains, and even if you're on
video calls all day, it's stillpretty cool.
Then you can, you know, take abreak for lunch and go for a
(06:50):
hike.
And I don't get to do thatright now, but every free moment
we're in the van travelingsomewhere but 13 passenger van
how many seats though?
JC Washbish (07:01):
uh, so now it has two, so it's a two passenger van
yeah, we, we just that you canlive in, because I think 13
passenger van I, I need one yeah, you know like, yeah, I'll take
one which is a great segueactually because no, it's not.
Jacki Lutz (07:13):
It's not a segue, one of the reasons I wanted jc
on the podcast is because he hasseven kids and I've never known
anyone who that's a weirdreason to want someone on your
podcast oh, because work-lifebalance.
I've seen you make realsacrifices that I would consider
sacrifices to be with yourfamily.
JC Washbish (07:31):
Having seven kids to advance my career.
Jacki Lutz (07:38):
You leave earlier in the morning.
JC Washbish (07:40):
Well, from an employer's standpoint, you know
you got to have faith in me.
I'm not going anywhere.
I need the job.
Yeah, I will be working.
Jacki Lutz (07:48):
It's a lot of miles to feed, that's right.
But what I really, reallyadmired and you were one of the
first people I thought of forthis was because last Apex you
flew out to Apex and then flewhome to have Halloween with your
kids what's not and then flewback to have.
Halloween with your kids?
Let's not.
And then flew back.
JC Washbish (08:05):
First I had permission by said employer.
Yeah, look, you know I'm lucky,seven kids, I'm blessed, got a
great wife, a great family life.
And you know, I would say theone thing I don't necessarily
like going around and toutingthat I have seven kids, because
I'm pretty sensitive to peoplethat don't have children or
can't have children, and youknow that's a balance right.
(08:29):
And so I would say anybodylistening to this look, take
what you can get and take whatyou want.
I mean, I think that's part ofit.
And I never thought when wewere first married or even
dating, we never really sat backand said you know, we should do
, we should have like seven kids, and then never came up.
But just as we started to havechildren and we're fortunate
that we have healthy children,that we have kind children and
(08:52):
happy children and we have apretty positive, everything's
great Right With in, with kids,with us, everything's great.
Yeah, that's sort of the Trevormentality and there's a lot of
favorites in the house.
So sometimes, and you want tosay work-life balance, I don't
believe in work-life balance ornecessarily the concept of that.
I believe there's life and inlife you work and that's just
part of what you do.
It doesn't.
(09:12):
It can define you.
It doesn't have to define you.
Some people want work to definethem, some people don't.
I did skip out on the night atApex.
I would not recommend that toeverybody listening.
I think Apex is a veryimportant part of your career in
the automotive aftermarket, butthe reality is I made sure my
schedule was clear and had anopportunity.
Yes, I snuck home.
(09:32):
I could do it very easily.
Southwest has a direct flightto San Antonio.
It was like $69.
Boom in and out.
I didn't even bring a bag.
What was really rewarding wasgetting home and then my then at
the time 12 year old sonopening the door saying why are
you here?
Oh, happy Halloween.
Trevor Potter (09:50):
I mean trick or treat.
JC Washbish (09:51):
I got a rock like oh great Glad we surprised you
and literally got like, took a 6am direct.
The next morning had the cab,dropped me off at the convention
center and at the Sands and hitthe show floor and like didn't
miss a beat People hey what'dyou do last night?
Oh, I went trick or treating.
Ha ha ha.
Okay, I went to Caesars.
(10:12):
Oh, okay, no, for real, what'dyou do?
I went trick or treating whenFremont.
Trevor Potter (10:15):
No.
Jacki Lutz (10:39):
No, the candy was better in San Antonio.
Trevor Potter (10:40):
It's important, though, because I think you know
a lot of younger professionalscoming up.
They think they have to give upall of their hobbies and work
really hard, and they might.
They might have certain valuesin the back of their head, but
they're not necessarilyfollowing those early on because
they think to get to your centson that, that's a leadership
opportunity.
I'd say not a challenge, but anopportunity, and what I mean by
that is, whatever organizationyou're part of, that the leader
of your organization is the onethat should make you feel like
you have the choice.
If it's really important foryou to modify your work
(11:03):
obligations, to make sure thatyou follow through on your
family obligations, because iffamily's good, work's good, and
if family suffers relentlesslyor continually, work's going to
suffer and you're going to wantto make a change, and I so.
I think part of work culture isyeah, we work hard and it's a
(11:24):
great industry.
It's a hard industry, it'schallenging, but those are the
little things that we shouldmake sure we do.
No.
JC Washbish (11:31):
I like that, trevor , but I think Jackie prefaced it
well and you just reiterated it.
You got to work hard.
I think sometimes people justthink you know, you show up and
it's, some stuff gets done, andnow I'm owed this, I'm owed this
weekend, I'm owed this day off,and that's not the reality.
I mean, if you're grinding, ifyou're working hard, it's really
, it's easier, like as a manager, to say, yeah, you can take
(11:52):
that day or you can go do thatbecause you're producing.
Yeah, um, I, you know, there'ssome things that for me, there's
just no negotiations.
When it comes to some peoplelike, um, religious obligations,
yeah, when it comes to somepeople like religious
obligations, I think it's sounfair and I would, I'm willing
to leave a job because Ipractice Roman Catholicism.
There's days of obligation whenI'm on the road.
(12:14):
You know, I like I go to massevery Sunday, saturday at two
o'clock, a guardian angel onapex, and like that's to get my
obligation fulfilled.
That's a non-negotiable like.
Like, we're just not, you haveto do that.
So if I had a Hindu working forme, a Muslim, a Jew, you have
these holy days of obligations.
(12:34):
We have to respect that.
I think that those are like adeal breaker On the other, on
the flip side.
For me, some things that aren'tdeal breakers are like your own
personal birthday.
I don't care.
Trevor Potter (12:46):
Happy birthday.
JC Washbish (12:48):
You might have to work today, and so I think you
know there's sometimes you gotto look in the mirror and I
would say early on in the careerthat people that might be
listening early on you will haveto make some sacrifices.
I mean you will miss somebirthdays, yours or others.
You might miss an anniversary,but you got to look at it in the
big picture because at somepoint you're building yourself
(13:08):
up to the position where, no, Idon't have to do that.
That's the lower level guy andthis is any career.
If you're a pilot, you get thebad.
You know you're getting the redeyes out the gate.
If you work in hotel andhospitality, you work the night
desk and you, that's whereseniority matters, but also
that's where you prove your yourworth.
But some things you know.
I think it's important you haveto get your own moral compass
(13:30):
on and you it's okay to put theline in the sand and say no, I'm
.
If you are a birthday monger,you have to have your birthday
off.
Let it be known.
It might be career limiting insome aspect.
I don't know.
Jackie, do you take thebirthday?
Jacki Lutz (13:44):
off.
Actually, just recently I'vetried to start.
I don't always get it off, butI try to just because I have
toddlers at home.
They have daycare during theday and once in a while having a
day to myself, and usuallysometimes.
JC Washbish (14:01):
I pick my birthday.
I thought you had a strategywhere, if you just don't
acknowledge the birthday, youdon't age.
Jacki Lutz (14:07):
I wish Me too.
Wouldn't that be nice.
JC Washbish (14:10):
Yeah, I'd have hair .
Trevor Potter (14:13):
So we all agree that the true definition of
work-life balance isn't reallyrelevant.
Jacki Lutz (14:20):
Yeah, I don't love the word, just life.
Trevor Potter (14:23):
It implies that, no matter what you're doing it
wrong and I think to your point,jc it's what works for you and
what works for the organizationyou're part of.
And I say that to new teammembers all the time, and we've
hired somebody new in my teamevery three weeks.
It's been crazy busy.
And I say to them like thereare days when you know eight to
(14:47):
five is going to be great, butwhen it's not and we've got
something that has to get done,there's, there's no option.
We that's what makes thedifference right.
That's the that relentlessapproach to serving your
customer.
And I know it sounds hokey, butI believe it.
And what's great is we try tohire for that right, and I don't
know exactly how we alwaysfigure that out, but it's
(15:10):
important.
Jacki Lutz (15:11):
Yeah, and I actually .
I think you're right, though,where, like you say, it comes
like it's an opportunity forleadership.
It's an opportunity for leadersBecause I remember when, trevor
, you first hired me into theaftermarket and you worked with
me for two solid weeks.
Trevor Potter (15:25):
I'm so sorry about that.
By the way, I like that Hire.
And then leave.
Jacki Lutz (15:29):
I took the job not because of how sexy TPMS sensors
were, but because I wanted towork for Trevor.
And then he leaves.
Trevor Potter (15:37):
And then he left Nice guy At least you didn't
recruit her at the new placelike two weeks later, oh no,
that would have been bad.
No, the idea was we needed tocreate this stable relationship,
you know, place within Schraderto be successful, and I knew
she could do that, and so, uh,yeah, that was the sad part for
(15:59):
me is it was the right choicefor me in my career and it was
the right choice for you in yourcareer, and so I've spent I
spent the next decade, uh,trying to make up for that
through, you know, guiltyservice.
Jacki Lutz (16:13):
Hence the podcast.
JC Washbish (16:15):
How long were you there after Trevor hired you?
10 years I mean that's prettygood job.
Yeah, I mean as the employer tobring someone on it like is
that's one of your parting gifts?
That's pretty good.
Well, he's a good good fit.
Jacki Lutz (16:28):
You know he, he got me all the equipment.
I wanted to be successful.
I thought that was cool,especially being younger, you
know, and just stepping in youdon't really know what to expect
.
But I definitely had thatmentality where I'm like I'm
about to work 24-7.
I'm going to get it all done.
That was kind of my mentality.
And I remember, trevor, onetime you said to me mind you,
this was like a solid 10 yearsago and I still remember it you
(16:49):
said I don't place any weight onpeople who work a lot of hours.
That just means that you work alot of hours.
You can get the same amount ofwork done in fewer hours.
That's equally good.
JC Washbish (17:02):
And the smarter, not harder.
I think a lot of young people,especially in people new in
their career.
Look at me, look at me, I'mhere early, I'm here late.
Look at me.
I just want to see at thebottom of that balance sheet,
where are we?
Jacki Lutz (17:17):
Or the people that maybe like send an email at
night, so you see that they'reworking and it's like that's
fine if you want to work atnight, but that doesn't
necessarily.
Trevor Potter (17:24):
You know that just means your balance maybe
isn't the up.
And it's the ESPN steaming cupof coffee.
And it was this joke ad wherethis guy had created a steaming
cup of coffee and it would justbe steaming for days and it was
on his desk and he was neverthere.
(17:45):
It was kind of like a FerrisBueller day off kind of thing.
It's pretty good.
And the boss would walk in atseven in the morning and like
look at that, Jones is here, youknow here early and wow, he's
burning the midnight oil and hewas like off with the baseball
game.
JC Washbish (17:58):
So and I love it, I love this tagline and it's
along the lines of just becauseI'm sending this email at this
(18:20):
time does not mean I expect aresponse from you outside of
normal working hours.
Basically like relax.
Jacki Lutz (18:27):
That's awesome.
JC Washbish (18:28):
And I love, like, I love that I got it.
I'm going to steal it becauseit's such a great.
Why is he sending the email atwho knows what hour of the day?
Cause that's when that's hisbalance.
You know, he's got a wife, he'sgot boys, that's when he's
getting the work done.
And I, to your point, trevor,like, just as long as the job's
getting done, and if you're vanlifing, you might not be able to
(18:48):
crank out that email.
If you're passing through theSierra Madres right now, right,
right, I mean, it's so likeyou're going to get to it when
you get to it, right, but aslong as it's you're getting to
it, and I think that's importantfor people to to know, so I I.
Trevor Potter (19:00):
I heard someone comment about the difference
between the out of officeresponses from emails for people
working in the U?
S versus you know somebody inEurope and what is your it's?
JC Washbish (19:12):
like Italy, like it's summer.
Trevor Potter (19:14):
I'll see you in September.
Yeah, yeah, and the and theAmerican version of that is um.
I am currently in the processof getting my spleen removed.
I will be unavailable for about90 minutes, but I will be once
I wake up.
Once I wake up you know, I, I.
JC Washbish (19:30):
I'm, I'm, I am anti out of office.
I'm anti out of office emailnot not anti.
You can work somewhere else,but I do not like the out of
office because we got to make achoice here.
Yeah, are we hybrid remote orare we?
Are we not Cause?
If we're not like, I almostwant to throw that edict down.
Okay, listen, you can.
(19:51):
If you're going to be in theoffice from 8 to 5 every day,
then you're permitted to use anout-of-office email.
Trevor Potter (19:57):
But if we're going to be flexible, no
out-of-office emails please, Idon't use it at all, because it
also implies that you're notavailable when you might need to
be, or it's important tosomeone to be able to reach you,
and they feel like theyshouldn't.
JC Washbish (20:11):
You never know when someone's going to reach out to
let you know about your car'sextended warranty.
Trevor Potter (20:19):
Or that small business loan that you didn't
know you needed, or that.
JC Washbish (20:22):
Nigerian prince that needs some help Right.
Jacki Lutz (20:25):
I can confess some embarrassing facts.
JC Washbish (20:27):
What you use, the out-of-office thing.
Well, yeah, I'm not embarrassedabout that, but when do you use
it Like oh, at auto careconnect this week?
Jacki Lutz (20:37):
um no, I don't think I have an out of office on
right I do like the out ofoffice at apex.
JC Washbish (20:41):
I love that when people say I'm going to be at
apex all week, so I won't youknow.
Duh, yeah, like we needed any,I'm here also.
Jacki Lutz (20:50):
I see you yeah, I think I use it more as like a fy
.
It's kind of like me signalingto them like if I don't get
right back with you, don't thinkthat I'm ignoring you.
I'm actually out of office butI end up getting back to them.
I'm always on my email.
I'm always trying to beresponsive.
I think the only times I don'tuse it is like if I'm going on a
vacation where I really do needto unplug, but even then okay
(21:14):
so I think I would make myexception would be true family
vacation and just hey and, butcan?
we be, but again it's signaling.
JC Washbish (21:23):
Maybe we need to call it something different,
just hey, I'm, I'm freaking onvacation, right see when I get
back, yeah like why not?
I think sometimes too, we haveum this tendency to be so
verbose in our messaging andemails, like can we just use
plain speak people?
Yeah, you know, I'm in hawaii,leave me alone.
Jacki Lutz (21:42):
Oh cool, good for you, right yeah like I, I'd much
prefer that than I will be gonefor seven days well, I remember
distinctly on my wedding daywaking up and checking my email
and but like it never felt likework because I was just
passionate about what I wasdoing and I was gone for the
first time for eight days.
I'd never taken a vacation thatlong and wanted to make sure
(22:05):
everyone had what they neededfor things to move forward.
I never felt like it was heavy.
I just that was my, maybe thatwas my system.
And I remember the day of thewedding you checked email, yeah,
and I remember on about to havea baby, the day I got induced
answering emails like laying inbed.
JC Washbish (22:24):
But it's like you know what else are you going to
do?
It's awesome.
I've been through a few ofthose.
Yeah, You've got time.
Jacki Lutz (22:30):
It's just another day, it's a Tuesday, but like
you know, you know I'm sittingthere anyway and I love my job.
JC Washbish (22:36):
I want it on the record.
We're not commenting on laborand delivery and that it's just
another day.
That was Jackie, I think.
I think that's for when youtalk life, cause you could
always be on and for some peoplelife is work.
Just there is like that is themost joy you're going to have.
You just want to grind, youjust want to count the numbers
(22:57):
or whatever it is, and that'sthat's great for some people.
I want to punch the clock and Iwant to punch out and I'm done.
And that's great too, becausewe can't all just be great.
You can't.
Not everybody can be the CEO.
Jacki Lutz (23:10):
All right.
Should it be safe to say that,like in an interview, like this
is the kind of job that I want.
JC Washbish (23:16):
I would love it.
I would love to see thatbecause I think it's good for
management.
Sometimes you want to know youjust got a guy that's going to
be a grinder, or you got a girlthat just wants to come in.
Look, I want to do X, y and Zand I don't care.
I don't care where we're goingwith the industry, none of that
matters to me.
I just want to do well at myjob and provide for my lifestyle
or my family or whatever thatis for me, and I think that that
(23:39):
should be liberating formanagement, for the team members
.
But you have to know it.
I mean, I think you have toidentify it as a leader and for
the other, like you know, juniorleaders on the team recognize
what you have there, so you'renot extending that person when
your expectations are set.
Trevor Potter (23:53):
I totally agree with that.
I mean you need those people inyour organization and as long
as you hire them for the rightposition and also provide them
with some protection because noteveryone in the organization
will be okay with that rightThey'll have people that will be
frustrated when it's fiveo'clock and they're going to
their kid's soccer game.
Jacki Lutz (24:13):
You know that is something I noticed working for
the association is there are afew people on the team who
really do have a strictwork-life balance like a code.
And you know, when I've triedto reach out after hours,
because I've always done thatbefore, I don't I'm kind of the
same way.
Without saying it, I don'texpect anyone to answer me if I
work after hours, but you'resending the message.
(24:36):
Hopefully they don't feel thepressure.
But I've had people say to mewell, so-and-so, you know,
really shuts off at five o'clock, wants to spend time with their
family this and that, and I'mlike I never look down on them
at all.
I almost respect them forhaving boundaries, but I don't
think every workplace is likethat, where people don't see
that as being lazy or notcommitted.
Trevor Potter (24:57):
Yeah, I totally agree.
I mean, I don't think it's lazy.
You talked about working atNatera and I used to travel to
Japan for work a couple times ayear and I remember, with the
time zone, I would get up at thelike 4.30 in the morning and
I'd go for a long run in Tokyoand you'd run by dozens and
dozens and dozens of cars withyoung workers dressed in suits
(25:21):
sleeping in their cars becausethey couldn't bear the traffic
to get in.
And those same folks we'd goout and do our business, go out
to dinner, you know, a littlekaraoke, whatever.
And at midnight they'd beleaving to go home and I was
just awestruck at how hard theyworked and how that culture,
unbelievable culture.
JC Washbish (25:42):
Unbelievable, because they work so hard and
they party so hard.
Yeah, it was so fun.
Trevor Potter (25:47):
I thought I was pretty good at partying and then
I realized I knew nothingAgainst the Japanese.
JC Washbish (25:51):
No way, I loved it.
Yeah, no, I think, jackie, youhave the expectation, though, of
what your coworkers are doing,and, again, it's just
understanding where the teammembers are, and I think that's
fine.
What I don't like is I don'tlike people that didn't put a
perception on somebody, like, oh, they'll never pull over a dime
(26:12):
or they'll never work late, sothey're lazy or they don't want
to advance.
I don't think it's lazy.
They might not want to.
I'm on the ladder, thecorporate ladder, but I'm
comfortable, and that's I mean.
That's you know.
Some people just have a passionfor where they're at in that
role, and that's great.
Trevor Potter (26:28):
Did you always feel that way?
Because I think you know, forthe role you're in, the role I'm
in, Well, that that's likecause we're not that way.
JC Washbish (26:42):
Right, so so I want to go, I want to go a hundred
miles an hour all the time andjust keep going and and and win,
win, win.
And I think what I strugglewith is when people like don't
want to win or they're theydon't it's not as like it's not
that they're not hungry, butthey don't appear hungry, and I
think that is that doesfrustrate me.
But again, it's understandingthose players, but isn't that?
Trevor Potter (27:00):
different, though .
Let me sorry to interrupt, butI mean you have people that have
a strict code about how theywant to operate their life, but
while they're there they couldbe all in wanting to win, but I?
Then there's people that don'twant to win, and to me those are
really.
JC Washbish (27:15):
no, I'm with you and that, but that it's me okay,
this is.
This is taylor, swift, it's,it's.
It's the problem, it's me.
And and identifying that withthe people and realizing, no,
it's not that they don't want towin, they do want to win.
They don't express theirpassion for it the same way got
it?
Yeah, because if you're, ifyou're a bum and you don't want
to win, you're not reallygrinding and you're not working,
probably not going to work outin this role, probably not the
(27:37):
gig for you, cause I think youshould be.
Nobody should settle for a joband some have to.
I mean, that's the sad reality.
Sometimes you're just going tosettle, cause that's what's
available to you.
But hopefully we, those thatare in a position to create it
and create an environment wherepeople want to come in and do
well in any capacity or in anypassion level for the job or the
(27:57):
career- so for you, you know ifyou look at somebody, you're an
extrovert, they're an introvert.
Trevor Potter (28:04):
Is that kind of where you're coming from?
That you know they're reallypassionate, but they just
express it in a very differentway or is it something different
.
JC Washbish (28:11):
Yeah, so actually I'm not an extrovert.
Trevor Potter (28:17):
So you're an extroverted introvert.
Jacki Lutz (28:19):
I am no.
JC Washbish (28:20):
Oh, give me my house, my couch, my kitchen any
night, over anything.
Jacki Lutz (28:27):
Oh yeah, you hide this.
Well, I want to see you.
JC Washbish (28:30):
I'd rather be home.
I mean that's 100%.
I mean I love people and Ithink the people, especially in
this industry, are what make itso, so special.
Trevor Potter (28:41):
That's so shocking to me because I've
known you for so long like atleast 10 minutes in person and I
totally misjudged you.
JC Washbish (28:48):
No, and I'd rather be at home.
I mean, I'd just rather likedon't be offended, that's just
what I like.
No, I'm not offended.
But if you're in a room full ofpeople, like you're at apex, it
drains you.
Does it drain you?
No, because I'll go find the Iknow.
I'll go find all the otherintroverts and just dominate
their conversation.
Extroverts are extroverts are alot of work.
It's hard to get a word in.
Jacki Lutz (29:08):
I thought we were supposed to be truthful on this
yeah, really I consider myselfas if I don't go dominate a
conversation, please I considermyself an extrovert and you can
dominate conversations that I'ma part of, but I love it.
Yeah, so I.
I think we need to take a test.
I think so yes, I think youneed an extrovert test okay, and
(29:29):
so are you married tointroverts or extroverts?
JC Washbish (29:32):
intro oh man, my wife is an enigma, she's a super
woman.
She's an enigma, she's notactually human?
Trevor Potter (29:40):
Yeah, it's true, and I'm sure, like me, I'm sure
you've had many of thoseexperiences where you're like oh
yeah, right, I'm selling autoparts, I'm not raising a bunch
of humans to be amazing beings.
JC Washbish (29:54):
That's what I rather do is raise, so selling
all parts and funding and tryingto get the family to understand
what you do.
The other day this is truestory I'm at home and we're
flipping through the TV andTommy boy is on and my 14 year
old is just laughing and it'slike it's the scene where Tommy
just gets back home to theoffice and he surprises his old
(30:15):
man and you know David Spade'slike you know why wouldn't you
get an office?
You've been here for 10 minutes.
And my son is just he's dyingand they do the plant tour.
He shoots the, the oil, can youknow, through the as he's
buffing it through the windowand hits his head on the crane
and the brake the new brakedivision.
My son loves it.
I was like, isn't this such agreat movie?
(30:36):
And he looks at me and goes dad, I've never seen it.
And I go wait, no, man, likeyou've seen Tommy boy.
He goes no, I've never, we'venever watched it.
I go how have we never watchedit?
I've seen it every day of mylife.
Right what?
And he goes.
Well, every time you know youmeet somebody new at like the
(30:57):
soccer fields or school orwhatever man.
People ask you, what do you dofor a living?
You just say, have you seen themovie Tommy boy?
That's what I do.
And he goes and now it makessense and I'm like, oh, so now I
?
And I'm like, but who in thefilm do you think I'm like?
The day goes no, you are tommyboy, I don't know how rewarding
that is his hero yeah,
Trevor Potter (31:20):
luke, I'm your father.
JC Washbish (31:21):
Yeah, so we need, we need to, uh, we need to watch
tommy boy with with my son yeah, I don't think my kids have
seen it either.
Trevor Potter (31:30):
It's the only movie I can quote, as well as
elf, which is my kids favor.
Even they're grown, we watch itmultiple times a year.
JC Washbish (31:36):
Do you strike me as Elf?
Jacki Lutz (31:39):
And you started this podcast with it because
everything's great.
Yeah, that's what my wife saidto me Greatest cup of coffee,
wow.
JC Washbish (31:46):
He's endearing.
I'm not knocking him, I thinkhe's endearing.
I think he's cute, he's witty,he's fun.
I mean he's awesome.
Thanks, man, I think that'sgreat.
I'm just like big fat guy.
Jacki Lutz (32:00):
Fat guy in a little coat, fat guy in a little coat.
JC Washbish (32:02):
A lot of people go to college for seven years.
That's right, I did.
Trevor Potter (32:06):
They're called doctors.
Yeah, well, I know we weretalking about this at the
beginning, but that was you havea connection the time.
We will have a connection.
When I was working for uniselect in the early 90s in
canada, they used our warehouseto film that scene where he was
walking through the warehousetrying to sell brake pads, and
then also the scenes where hewas setting fire to the
(32:28):
ambulance upstairs in theexecutive office, and so, yeah,
here comes the meat wagon.
JC Washbish (32:33):
That's right, you guys in the back puking out his
guts, oh my.
Trevor Potter (32:40):
God.
JC Washbish (32:41):
All because you want to save a few extra pennies
on some brake pads Get out,you're Tommy Boy, that's what
I'm saying Thank you.
Well, I'll send you the picture.
But you met Tommy, Like you metChris.
Trevor Potter (32:50):
Farley.
I met Chris Farley.
He had the jacket on and the,and the cool part was um.
I asked if I could take apicture with him and his
assistant said yes, but makesure you ask him, don't just
take a picture.
And I thought that was weird,cause he didn't seem like a big
star, he just seemed like a biglovable guy.
But so I waited for a break andasked him and he came over to
me and put me in a headlock,gave me a new gi and then he
(33:13):
literally jumped back put me ina headlock, gave me a noogie,
and then he literally jumpedback and went ah, just kidding.
And then right after is thepicture which I'll send to
Jackie, and you can use that aswell.
I love that.
JC Washbish (33:22):
That was amazing.
I love that because you can seeit and just Talk about a guy
that left too soon.
Jacki Lutz (33:28):
Oh my gosh.
JC Washbish (33:29):
But it's the same, like everything was great for
him.
And what people don't knowabout Chris Farley is he donated
a lot of his personal wealth toother organizations.
He had a really good friendthat was actually a Catholic
priest and funded a lot ofthings for his diocese and his
church and he'd go work at SoupKitchens Chris Farley would and
(33:50):
nobody knew about this untilafter he passed and a couple of
his close friends said, yeah,that's like Adam Sandler Said,
yeah, that's the kind of guy hewas, and I think we need more
people like that.
Wow, More funny people.
I think that what was ChrisFarley's work-life balance?
It was just comedy from zero to100 all the time.
Jacki Lutz (34:10):
You know what he's?
He was different because Ithink a lot of comedians find
humor in demographics, you know,making fun of certain
demographics and like that otherpeople find other people where
I feel, like chris farley, hewas just self-deprecating.
JC Washbish (34:24):
Yeah, it was just it just oozed out of him.
That's true humor, I I think soit was definitely the best.
Trevor Potter (34:30):
Yes, like it didn't.
I mean, okay, it was an act,he's acting, but it was really
just an extension of his itdoesn't sound like he was acting
like even the way your story.
Jacki Lutz (34:38):
I'm like that's exactly what I would expect him
to do totally give you a noogieand you know be joking with you.
I'm so happy well and I love it.
Trevor Potter (34:46):
The connect, the.
This full circle connection forme is one of my favorite skits,
and one of the few times thateveryone broke character was
when David Spade and ChristinaApplegate were on SNL.
Jacki Lutz (34:56):
I already know what you're talking about.
Trevor Potter (34:57):
I was doing the you know.
Jacki Lutz (34:59):
Van down by the river, van down by the river,
your life, matt Foley.
Trevor Potter (35:01):
And now I'm in a van down by the river as often
as I can.
JC Washbish (35:05):
Matt.
Trevor Potter (35:05):
Foley, motivational speaker.
JC Washbish (35:07):
You are the motivational speaker.
Jacki Lutz (35:10):
So he's Tommy boy, you're Matt Foley.
Trevor Potter (35:12):
Okay, is that fair?
We both lose.
Jacki Lutz (35:16):
And I'm just David Spade giggling Pretty much.
JC Washbish (35:22):
That's pretty good, that's good.
Jacki Lutz (35:24):
Yeah, I would love to do a round robin and just
what's the takeaway what do youwant people to know?
JC Washbish (35:32):
what do I want them to know?
Uh, I don't know.
Just a few things.
Okay, you might have to work onyour birthday if you take
nothing else I.
I alienated a decent amount ofthe listeners by saying you know
, don't take your birthday and Irecognize that and I probably
pissed off a bunch of peoplesaying don't use the out of
(35:54):
office, oh, don't use recall,don't use the recall, the email
doesn't work.
It makes you want to read it soyeah, no, no.
And then, and then you can causeyou've already got it, um.
But I would say, really, forpeople that are listening to
this, that want to advance theircareer and like just next level
(36:14):
and be great, and they'rethinking, okay, there's this,
this magic pill or the silverbullet to work life balance,
there isn't.
I would say there's just not.
And you need to figure out whatyour life is and what's you
know for you and I would say,hopefully you, hopefully you
work in an organization whereyou can express that and you can
have expectations.
And if you're running anorganization and you want to be
(36:35):
this kind of leader that willallow openness, good, because I
think the ROI on that is betterthan being a demigod.
That's just no, we're going todo it this way.
Or the highway In life you haveto make sacrifices for anything
and that's so.
When you say like I'm going towork a weekend because I have to
have to go to show, I got to goto Apex because it's over
(36:57):
Halloween and I'm going to missit because this is what's good
for my career, which willadvance other things, you have
to recognize you're going tohave to do that and that's no
different than like you, jackie,come Friday night, you've got
80,000 invites to go do so manythings with all your friends
from all over.
You got to pick one.
Right, you're going to have tosacrifice something, um, so
(37:18):
don't be surprised if you've gotto sacrifice and make a
decision in work, um, and Iwould say, where you, you should
also have some non-negotiablesthat center you and keep you
leveled.
So, like, maybe you work yourbirthday, I don't know if you're
going to be out of town forsome kids' birthdays, and I
(37:40):
think we need to respect that.
You know anniversaries, that'sup to you, you know.
But but like you know, ifyou're, if your daughter's got
her dance recital, you should golike that, that in in.
We shouldn't be like you shoulddo.
You know hell or high water,cause you're, how many of those
are you going to get?
And don't, don't take that fromyour kid.
(38:03):
So you know it, it and there'syou're going to miss.
You might miss some basketballgames.
You might miss some baseballgames.
I think it's unrealisticsometimes to think you're going
to be at every soccer game, butat the major stuff your high
school football final night youmight want to be there for Billy
.
So those things high schoolgraduations, things like that,
(38:25):
the huge milestones.
You cannot miss those and, asan employer, you should do
everything you can to empoweryour people to be there, cause
that's life.
Those are the life moments, butthe life moments that will
always be with you and at somepoint you start looking back in
life.
You know you get to an agewhere you, where you start
(38:46):
looking back.
I just finished a great book.
Um Vic Dirks, mpa, recommendedit.
He sent me a book and it's thebook about this guy, sam Hill.
It's named Sam Hill, but SamHill, and he was born with a
rare genetic disorder where hiseyes are red.
So instead of like having browneyes or blue eyes, they're red
eyes, they're like red, red, andthey call him Devil Boy and
(39:08):
it's about his life andunbelievable story.
I highly recommend it.
The incredible life of of samhill.
Um, thanks vic.
And there's a plug for you, vic,but it in the book it talks
about at some point a manreaches, or a woman reaches, a
point in their life where youstart looking back, and it's not
looking back to be nostalgicand not you're going to get to
(39:31):
this point in the book, it's, bythe end, not taking anything
away from the book.
But it's not looking back to benostalgic and not you're going
to get to this point in the book.
It's, by the end, not takinganything away from the book.
But it's not that you'relooking back to say, oh, those
were the good old days or oh, Imissed that, but it's it's to
sort of reflect on.
It was the little things, it'sthe day to day.
The milestones are great.
You accomplish a milestone byeverything leading up to the
milestone.
(39:52):
All right, we're all Pelotonusers on this podcast.
We just alienated a lot ofpeople.
Jacki Lutz (39:58):
They're all gone.
JC Washbish (40:00):
But if you are familiar with Peloton platform,
every ride you do, every run youdo, every lift you do, it
counts as a workout.
And then they have thesemilestones the 1,000th ride that
you do, that's an importantride.
The 999 got you to that and Ithink that don't lose that.
(40:21):
It's every day.
So you know when you can behome for dinner, eat together as
a family, put down the phonelike, get rid of the screen time
, um, you know, be present.
That's why, trevor, I love youliving in a van, because you're
just how can you?
You can't escape adventure ifyou're in a van.
(40:42):
All it is is adventure, all itis is your surroundings and I
love that.
And I think how often do weenjoy the surroundings?
And that that's why I chose tostart my day to day by having a
moment to go look at LakeMichigan, you know, with the
sunrise, and to get a run,because I'm fortunate enough to
have mobility and I can walk, Ican run.
(41:03):
Some people can't.
Anybody that's ever lostmobility will tell you man, I
wish I had that.
No-transcript.
(41:32):
And in life there's a lot ofmilestones.
Trevor Potter (41:37):
Wow, yeah, that's great, that's powerful, and I
liked what you said about thenon-negotiables and to reinforce
that it doesn't matter whereyou are within the organization,
that it doesn't matter whereyou are within the organization,
you should feel compelled andenabled to talk about those, and
(41:58):
if they're not brought up byyour leader, you should still
bring them up, because the worstthing would be to go through a
great career for many years andgive up those things.
That should have beennon-negotiables.
JC Washbish (42:11):
Agreed.
Trevor Potter (42:12):
I like that and, you know, savor every moment.
I couldn't agree more.
I mean, we didn't talk aboutthis on this podcast, but I'm a
big cyclist, so used to ride3,000 miles a year and I got hit
by a car and spent eight daysin the hospital and luckily
didn't die.
I got hit by a car and spenteight days in the hospital and
(42:33):
luckily didn't die, but I didn'trealize.
Eight days in the hospital youtry to get out of your bed and
you literally can't walk, evenif you're feeling better.
And my wife was so upset andworried from that moment on and
it was weird because for me itwas the opposite.
I was so incredibly grateful tobe fine, to be alive.
(43:00):
I, you know I had recovery, butI didn't.
You know, I still have mymobility to your point.
And, uh, I'd love to try tofigure out a way to make
everybody in their lives and intheir industry, in our industry,
feel that same way every day,feel that gratitude for, like,
we work in an amazing industry.
I love literally all the peopleI've got to work with over the
past 30 plus years and even ifyou get a hundred emails a day
(43:26):
like you, should take a momentto walk around your office,
whether you're a leader or not,and check in with people.
Because I think to your pointabout less screen time.
I mean, holy cow, work is a lotof screen time and email is not
work.
Email is someone else assigningyou tasks sometimes, or CCing
(43:49):
you or CYAing you sometimes, orCCing you or CYAing you, and I
think it gets us removed fromthe connection that actually
makes our industry fun andhonestly makes business work.
We have a rule If you're in ouroffice and it's pretty big
office and we have a meeting,you better get your butt to the
boardroom so that we can talkface to face and have frank,
(44:11):
open conversations, get yourinput and make good decisions.
And it's not everybody wants todo that and we make it a
requirement and it's led to somepretty exciting conversations
about things and being frank anddirect.
But that's how you move quickabout things and you know being
(44:33):
frank and direct but that's howyou move quick and we're not a
big company but we move quickbecause we make sure to make
those connections and spend thattime in person.
So the other thing I would sayand gosh, you just did such a
great job, jc, of justsummarizing a lot of the
feelings that I have as well isyou couldn't possibly thank and
(44:53):
appreciate the person in yourlife that's left behind when you
go to work.
JC Washbish (44:58):
I like that.
Trevor Potter (44:59):
You know, I, I think, uh, the sacrifices that
my wife has made.
She, when we lived in Canada,she made four times as much as I
did, Super driven, Like.
I've never met anybody thatworks harder at everything,
whether it's parenting ormanaging me.
But the support she gave me iswhy I'm in the place that I'm in
(45:19):
, and so you know, whoever thatis in your life, there's no
possible way to appreciate themenough, and I definitely could
have done a better job when Iwas younger in my career.
JC Washbish (45:33):
So you know I, love that I try to make up for it
now.
No, I think that's a greattakeaway too, that be grateful
and and you need to recognizeyou didn't do this Right.
I mean, there's not a singleperson that they did it all on
their own.
No way, I mean.
And it's that support at home,it's your circle of friends and
(45:53):
your teammates, your leaders,people that work with you,
people work for you.
Trevor Potter (45:58):
You know, david Spade couldn't have got it done
without Tommy boy.
JC Washbish (46:01):
No he couldn't sell .
He couldn't sell things on atroop train, I mean, there's
things he couldn't do.
So but it's funny when we talkabout you mentioned like friends
in the industry.
You know, growing up my, myfather he's he's involved in the
industry a little bit and hesold a couple of parts.
And when I was a kid I did notunderstand why my dad had like
(46:24):
no friends in our town growingup, like like we weren't doing
dinner with the neighbors, hewasn't friends with it because
he was traveling, he was workinghis butt off.
I got all that and I and Iremember once like getting mad
at him and being like you know,I've got all these friends on my
high school.
Anybody can have friends inhigh school and for those of you
that didn't, I'm sorry and Iwill be your friend now.
Trevor Potter (46:44):
Call me Um but like easy monthly payments.
JC Washbish (46:50):
For a dollar a day.
Yeah, but, like I was like allyour friends.
I remember yelling at once allyou care about are your friends
at work, that's all you careabout.
And he just looked at me andgoes yeah, he goes, they,
they're my friends.
And then I like I've struggled.
I'm like, no, they're not,they're not your friends.
They're either buying somethingfrom you or you're you're
buying something from them.
(47:11):
You know, like I, I could notcomprehend how you could have
your core, how could your corefriends be the people that you
work with fast forward, like 30years.
It's like, oh man, I don't haveany friends in my at home like
and it's amazing, uh, how youlike genuinely care for these
(47:32):
people that you work with, thatyou compete with, I mean, like,
like competitors that are like Iwant and I want everyone to win
.
And you started Trevor theconversation with everything's
great and like man, that onething that is so nice about this
industry is we can compete andstill be great and still be
friends and take care of eachother, and when we should,
(47:54):
whenever we can, however, we cantake care of each other.
Trevor Potter (47:58):
You just described how politics needs to
evolve.
Good luck.
That's a different podcast.
It's a different podcast, Well,and this will be out of order,
but I did want to share onething with you.
First of all, it totallyresonates with me having so many
friends all over the world inour industry and very few at
home.
(48:18):
The last company I worked for Iworked from home for four years
and they're some of my closestfriends now because I want
people who have all differentviews of what I'm still going to
call work-life balance, Cause Ihaven't you need to come up
with it out a different way but,um, I want them to know that
(48:40):
it's okay either way, like ifyou want to work your butt off.
JC Washbish (48:43):
Do it Like we need.
We need it all.
Jacki Lutz (48:45):
Yeah, we need it all and but at a young age I was
very, I was brought up in a veryunique way and I feel like I
spent most of my life in thewild, just more like in a bubble
, very, very, very secluded, Iwould say, from like the like
really the world, which isn't abad thing, but like coming into
(49:06):
the world.
I think I had this viewpointthat I just needed to figure out
how to fit in.
So like it's easy to loseyourself at a young age.
And then you get to be 35, 36,you have two kids and then
you're like what do I actuallyvalue, what do I actually want
to do?
It's kind of like you'retrained a certain way and my I
was trained to work hard becauseI wanted to be.
I tied my value to that rightand I just want young people to
(49:29):
know that you can make thatdecision now and you don't need
to make compromises early on inorder to get to a certain level
later unless you want to.
So that's my biggest takeaway,and for leaders, to let let your
young people make that choiceand don't devalue.
JC Washbish (49:46):
I think that's good , but again it goes back to that
expectation, like if you're ayoung person and you want to be
CEO tomorrow, it's just notgoing to be handed to you?
Yes, and like the other thingis kids, you got time.
Jacki Lutz (49:56):
Yeah.
JC Washbish (49:57):
Like enjoy the ride .
When I was at NGK I was thelowest level sales guy possible.
I was so low.
They made a new title.
They made a new title News guy.
Yeah, just the guy.
But I had this incrediblemanagement team at NGK with Mike
Schwab.
Uh, who's the big shot pullingthe trigger there Now?
(50:19):
He was just so great and he wasso open to like letting you do
what you want to do.
And, uh, cal Colburn was theguy that hired me and Cal's just
the whole man you want to talkto, tommy boy, it's Cal Colburn,
just the one of the mostbeloved people, I think in the
industry.
Everybody loves Cal and we hadso much fun.
But because I was so low on thetotem pole, like at Apex, my job
was vacuum the booth, right?
So all the big shots, it's fiveo'clock, let's go to dinner.
(50:40):
They all go to their fancydinners and we're just sitting
there vacuuming the booth.
But then we went out and we hadall the crazy fun.
And so I would say embracebeing crazy and embrace having
like.
Early in your career you'regoing to be able to get away
with things that you're notgoing to pull off later.
When you're starting out Right,I mean when you're starting out
(51:01):
they're not all looking ateverything you're doing.
Later you get scrutinized foreverything.
So take advantage of being aknucklehead.
Jacki Lutz (51:11):
And have fun.
JC Washbish (51:12):
It's hard work, but don't yeah, you have a lifetime
to get to the top.
Eventually, if you get there,you'll find it's desolate, it's
lonely.
You know like I'm not there,thank goodness, but I've heard
that it's a lonely place.
And yeah, just one step at atime and enjoy all those rides
(51:34):
before you hit that milestone.
All right, it's a lonely place.
Jacki Lutz (51:35):
And yeah, just one step at a time and enjoy all
those rides before you hit thatmilestone All right.
Well, thank you guys for beinghere.
Thanks for tuning in to anotherepisode of Auto Care On Air.
Make sure to subscribe to ourpodcast so that you never miss
an episode, and don't forget toleave us a rating and review.
It helps others discover ourshow.
Auto Care On Air is proud to bea production of the AutoCare
Association, dedicated toadvancing the auto care industry
and supporting professionalslike you.
(51:55):
To learn more about theassociation and its initiatives,
visit autocareorg.
Welcome to Auto Care On Air, a candid podcast for a
curious industry.
I'm Jackie Lutz, contentDirector at the Auto Care
Association, and this is CarpoolConversations, where we
collaborate on today's mostrelevant power skills.
We're all headed in the samedirection, so let's get there
together.
This episode is about allthings work-life balance.
I have with me Trevor Potter,chief Product and Marketing
(00:29):
Officer at DMA Industries, andJC Washbush, president of
Alliance Auto Parts, and youwill soon find out why these two
were carefully chosen to speakabout this topic and what it
does or does not mean to them.
Thank you for joining us.
Let's ride.
(00:51):
I would love to be the supply inthe wall at like a family
reunion at the Washbush house,just hearing you, at least in
your father and I don't knowwhat your other siblings are
like or your mother, but like isit just a riff fast, not a lot
of big words.
JC Washbish (01:11):
No, don't actually.
No, I mean, I think my dad'sfunny, but he's not.
He doesn't riff, he doesn't.
Jacki Lutz (01:19):
Yes, he does.
I've heard you guys riff hedoesn't improv.
JC Washbish (01:22):
Oh, a little bit, a lot of it, but that's part of
the shtick.
Yes, he does, I've heard youguys read he is an improv.
Oh, a little bit A lot of it,but that's part of the shtick
you just got to lean in with.
He's not really that good.
Low expectations, and then wecan get you.
Jacki Lutz (01:32):
Yeah yeah, nice and low, yeah.
So we're talking aboutwork-life balance and I'm really
excited about you two becausethere was very specific reasons
that I wanted you two.
There was very specific reasonsthat I wanted you to Trevor.
You have a very I think it's avery cool take on work-life
balance because you've risen inyour career, you've always done
(01:54):
great things, you've gained allthe skills you need to be
successful.
Yet I've known you for 10 yearsand kind of watch you on social
and things and you're having aball outside of work and
managing to rise in both, youknow, taking on new hobbies all
the time and prioritizing yourhealth and all that kind of
(02:16):
stuff while still rising in yourcareer, and I think it's really
inspiring and fun to watch.
Trevor Potter (02:21):
Thank you, I appreciate that.
I uh, yeah, I, I guess I don'tknow any other way to be other
than you.
Gotta be who you are and Ithink everything is the best
thing ever.
That's what my wife alwaysaccuses me that that can't
possibly be true, but I think ifyou have that mindset and I do
(02:42):
work is amazing and getting tohang out with cool people is
amazing, and not working doingother things is great, like I.
Yeah, I don't know what to sayabout that, except it's just who
I am yeah, and we can kind ofget into it a little bit.
Jacki Lutz (02:57):
But it's funny because, like the different
companies you go to, it's it'slike you're always going there
to to shift the culture and youbring people around you that you
actually like to be around andthat have fun and that enjoy
each other and they haveoptimism well, look, I mean,
there's a, there's a solid groupof people in our industry that
(03:18):
are super crazy passionate, andthose are the people you can
plug in to any organization andthey're going to make a big
difference.
Trevor Potter (03:26):
Yeah, Trevor.
JC Washbish (03:26):
I like I like that, you love everything and
everything's the best.
It reminds me when I was in highschool I did a economics
teacher and part of the highschool curriculum was teaching
elementary school kids likethird graders, like basic
economics, and we would leadlike when we'd get a new class
of children.
I would start with, okay,what's your name?
(03:47):
And then I'd just ask what'syour favorite?
Like, what's your favorite.
That's awesome, and thisexercise with like third graders
and the favorite is well, Idon't know.
I mean, is it pizza, Is itSpider-Man, Is it soccer?
Like, what's your favorite?
And but every child will havean answer and it'll be different
.
Some will copy each other.
Go into a room of like 30 adultstoday and ask what's your
(04:10):
favorite.
It's impossible, Like we'vethrough because of how we
matured and we've lost thatinfant, that infantile, you know
, mindset of just beingoptimistic and hopeful and
having a passion for something,and instead you get a favorite.
What favorite?
It has to be compartmentalized.
There has to be, you know, somekind of rhyme or reason Just an
(04:31):
adult can't comprehend.
And I think having the mindsetof everything is great.
That's it.
That's a great way to look atthe world, because no matter
what you're doing, then it isgreat.
Trevor Potter (04:40):
Well, okay, so answer your own question then.
JC Washbish (04:42):
Oh, what's my favorite, what's your favorite?
Well, today was Lake Michigan.
Nice, yeah, I got up early andthe sun was rising over the lake
, and I mean just that was.
My favorite was mobility thismorning, being able to do it.
Last week I was on Washington,uh DC, on the hill, and I ran
the mall first thing in themorning and then.
So my favorite now is just theability to go from the national
(05:06):
mall to one of America's greattreasures and our great lakes
and run Lake Michigan andChicago, and that's for me,
that's.
I'm pretty lucky to be able todo that.
You know, within one week, havea couple of nice, pleasant
mornings to myself.
Trevor Potter (05:18):
You know it's.
It's funny because, um, I don'trun as much as I used to, but
that was always my favorite wayof exploring a new city and,
like you said, you get up beforemost people and and whether
you're with a work colleague ornot, it's, it's just a really
magical way to start the day.
JC Washbish (05:35):
That was fun.
And then we got to come and dothis this morning with Jackie
behind her.
Soon to be most listened topodcast in the aftermarket.
Jacki Lutz (05:45):
The small pond.
Trevor Potter (05:46):
After they delete our episode.
JC Washbish (05:48):
Well, yeah, Well obviously the pilot never makes
the cut Right yeah.
Jacki Lutz (05:54):
What's your favorite Trevor?
Trevor Potter (05:56):
Van life.
Jacki Lutz (05:57):
Yeah.
Trevor Potter (05:57):
Yeah, During COVID my wife and I bought a 13
passenger sprinter van and we'reboth really handy, but no
actual skills, just fearlessabout, you know, making mistakes
and giving herself shocks andwe built it during COVID on the
weekends, and we lived inCalifornia at the time and now I
understand why people staythere, even though it's
(06:19):
unaffordable and has a lot ofproblems.
I mean, we spent, we did 62trips in four years.
Jacki Lutz (06:27):
Now it's you know you work on the road.
Trevor Potter (06:30):
Yeah, in fact we have a full internet setup and
we can bake and we have heat andqueen size bed, and it's been
amazing like waking up in themountains, and even if you're on
video calls all day, it's stillpretty cool.
Then you can, you know, take abreak for lunch and go for a
(06:50):
hike.
And I don't get to do thatright now, but every free moment
we're in the van travelingsomewhere but 13 passenger van
how many seats though?
JC Washbish (07:01):
uh, so now it has two, so it's a two passenger van
yeah, we, we just that you canlive in, because I think 13
passenger van I, I need one yeah, you know like, yeah, I'll take
one which is a great segueactually because no, it's not.
Jacki Lutz (07:13):
It's not a segue, one of the reasons I wanted jc
on the podcast is because he hasseven kids and I've never known
anyone who that's a weirdreason to want someone on your
podcast oh, because work-lifebalance.
I've seen you make realsacrifices that I would consider
sacrifices to be with yourfamily.
JC Washbish (07:31):
Having seven kids to advance my career.
Jacki Lutz (07:38):
You leave earlier in the morning.
JC Washbish (07:40):
Well, from an employer's standpoint, you know
you got to have faith in me.
I'm not going anywhere.
I need the job.
Yeah, I will be working.
Jacki Lutz (07:48):
It's a lot of miles to feed, that's right.
But what I really, reallyadmired and you were one of the
first people I thought of forthis was because last Apex you
flew out to Apex and then flewhome to have Halloween with your
kids what's not and then flewback to have.
Halloween with your kids?
Let's not.
And then flew back.
JC Washbish (08:05):
First I had permission by said employer.
Yeah, look, you know I'm lucky,seven kids, I'm blessed, got a
great wife, a great family life.
And you know, I would say theone thing I don't necessarily
like going around and toutingthat I have seven kids, because
I'm pretty sensitive to peoplethat don't have children or
can't have children, and youknow that's a balance right.
(08:29):
And so I would say anybodylistening to this look, take
what you can get and take whatyou want.
I mean, I think that's part ofit.
And I never thought when wewere first married or even
dating, we never really sat backand said you know, we should do
, we should have like seven kids, and then never came up.
But just as we started to havechildren and we're fortunate
that we have healthy children,that we have kind children and
(08:52):
happy children and we have apretty positive, everything's
great Right With in, with kids,with us, everything's great.
Yeah, that's sort of the Trevormentality and there's a lot of
favorites in the house.
So sometimes, and you want tosay work-life balance, I don't
believe in work-life balance ornecessarily the concept of that.
I believe there's life and inlife you work and that's just
part of what you do.
It doesn't.
(09:12):
It can define you.
It doesn't have to define you.
Some people want work to definethem, some people don't.
I did skip out on the night atApex.
I would not recommend that toeverybody listening.
I think Apex is a veryimportant part of your career in
the automotive aftermarket, butthe reality is I made sure my
schedule was clear and had anopportunity.
Yes, I snuck home.
(09:32):
I could do it very easily.
Southwest has a direct flightto San Antonio.
It was like $69.
Boom in and out.
I didn't even bring a bag.
What was really rewarding wasgetting home and then my then at
the time 12 year old sonopening the door saying why are
you here?
Oh, happy Halloween.
Trevor Potter (09:50):
I mean trick or treat.
JC Washbish (09:51):
I got a rock like oh great Glad we surprised you
and literally got like, took a 6am direct.
The next morning had the cab,dropped me off at the convention
center and at the Sands and hitthe show floor and like didn't
miss a beat People hey what'dyou do last night?
Oh, I went trick or treating.
Ha ha ha.
Okay, I went to Caesars.
(10:12):
Oh, okay, no, for real, what'dyou do?
I went trick or treating whenFremont.
Trevor Potter (10:15):
No.
Jacki Lutz (10:39):
No, the candy was better in San Antonio.
Trevor Potter (10:40):
It's important, though, because I think you know
a lot of younger professionalscoming up.
They think they have to give upall of their hobbies and work
really hard, and they might.
They might have certain valuesin the back of their head, but
they're not necessarilyfollowing those early on because
they think to get to your centson that, that's a leadership
opportunity.
I'd say not a challenge, but anopportunity, and what I mean by
that is, whatever organizationyou're part of, that the leader
of your organization is the onethat should make you feel like
you have the choice.
If it's really important foryou to modify your work
(11:03):
obligations, to make sure thatyou follow through on your
family obligations, because iffamily's good, work's good, and
if family suffers relentlesslyor continually, work's going to
suffer and you're going to wantto make a change, and I so.
I think part of work culture isyeah, we work hard and it's a
(11:24):
great industry.
It's a hard industry, it'schallenging, but those are the
little things that we shouldmake sure we do.
No.
JC Washbish (11:31):
I like that, trevor , but I think Jackie prefaced it
well and you just reiterated it.
You got to work hard.
I think sometimes people justthink you know, you show up and
it's, some stuff gets done, andnow I'm owed this, I'm owed this
weekend, I'm owed this day off,and that's not the reality.
I mean, if you're grinding, ifyou're working hard, it's really
, it's easier, like as a manager, to say, yeah, you can take
(11:52):
that day or you can go do thatbecause you're producing.
Yeah, um, I, you know, there'ssome things that for me, there's
just no negotiations.
When it comes to some peoplelike, um, religious obligations,
yeah, when it comes to somepeople like religious
obligations, I think it's sounfair and I would, I'm willing
to leave a job because Ipractice Roman Catholicism.
There's days of obligation whenI'm on the road.
(12:14):
You know, I like I go to massevery Sunday, saturday at two
o'clock, a guardian angel onapex, and like that's to get my
obligation fulfilled.
That's a non-negotiable like.
Like, we're just not, you haveto do that.
So if I had a Hindu working forme, a Muslim, a Jew, you have
these holy days of obligations.
(12:34):
We have to respect that.
I think that those are like adeal breaker On the other, on
the flip side.
For me, some things that aren'tdeal breakers are like your own
personal birthday.
I don't care.
Trevor Potter (12:46):
Happy birthday.
JC Washbish (12:48):
You might have to work today, and so I think you
know there's sometimes you gotto look in the mirror and I
would say early on in the careerthat people that might be
listening early on you will haveto make some sacrifices.
I mean you will miss somebirthdays, yours or others.
You might miss an anniversary,but you got to look at it in the
big picture because at somepoint you're building yourself
(13:08):
up to the position where, no, Idon't have to do that.
That's the lower level guy andthis is any career.
If you're a pilot, you get thebad.
You know you're getting the redeyes out the gate.
If you work in hotel andhospitality, you work the night
desk and you, that's whereseniority matters, but also
that's where you prove your yourworth.
But some things you know.
I think it's important you haveto get your own moral compass
(13:30):
on and you it's okay to put theline in the sand and say no, I'm
.
If you are a birthday monger,you have to have your birthday
off.
Let it be known.
It might be career limiting insome aspect.
I don't know.
Jackie, do you take thebirthday?
Jacki Lutz (13:44):
off.
Actually, just recently I'vetried to start.
I don't always get it off, butI try to just because I have
toddlers at home.
They have daycare during theday and once in a while having a
day to myself, and usuallysometimes.
JC Washbish (14:01):
I pick my birthday.
I thought you had a strategywhere, if you just don't
acknowledge the birthday, youdon't age.
Jacki Lutz (14:07):
I wish Me too.
Wouldn't that be nice.
JC Washbish (14:10):
Yeah, I'd have hair .
Trevor Potter (14:13):
So we all agree that the true definition of
work-life balance isn't reallyrelevant.
Jacki Lutz (14:20):
Yeah, I don't love the word, just life.
Trevor Potter (14:23):
It implies that, no matter what you're doing it
wrong and I think to your point,jc it's what works for you and
what works for the organizationyou're part of.
And I say that to new teammembers all the time, and we've
hired somebody new in my teamevery three weeks.
It's been crazy busy.
And I say to them like thereare days when you know eight to
(14:47):
five is going to be great, butwhen it's not and we've got
something that has to get done,there's, there's no option.
We that's what makes thedifference right.
That's the that relentlessapproach to serving your
customer.
And I know it sounds hokey, butI believe it.
And what's great is we try tohire for that right, and I don't
know exactly how we alwaysfigure that out, but it's
(15:10):
important.
Jacki Lutz (15:11):
Yeah, and I actually .
I think you're right, though,where, like you say, it comes
like it's an opportunity forleadership.
It's an opportunity for leadersBecause I remember when, trevor
, you first hired me into theaftermarket and you worked with
me for two solid weeks.
Trevor Potter (15:25):
I'm so sorry about that.
By the way, I like that Hire.
And then leave.
Jacki Lutz (15:29):
I took the job not because of how sexy TPMS sensors
were, but because I wanted towork for Trevor.
And then he leaves.
Trevor Potter (15:37):
And then he left Nice guy At least you didn't
recruit her at the new placelike two weeks later, oh no,
that would have been bad.
No, the idea was we needed tocreate this stable relationship,
you know, place within Schraderto be successful, and I knew
she could do that, and so, uh,yeah, that was the sad part for
(15:59):
me is it was the right choicefor me in my career and it was
the right choice for you in yourcareer, and so I've spent I
spent the next decade, uh,trying to make up for that
through, you know, guiltyservice.
Jacki Lutz (16:13):
Hence the podcast.
JC Washbish (16:15):
How long were you there after Trevor hired you?
10 years I mean that's prettygood job.
Yeah, I mean as the employer tobring someone on it like is
that's one of your parting gifts?
That's pretty good.
Well, he's a good good fit.
Jacki Lutz (16:28):
You know he, he got me all the equipment.
I wanted to be successful.
I thought that was cool,especially being younger, you
know, and just stepping in youdon't really know what to expect
.
But I definitely had thatmentality where I'm like I'm
about to work 24-7.
I'm going to get it all done.
That was kind of my mentality.
And I remember, trevor, onetime you said to me mind you,
this was like a solid 10 yearsago and I still remember it you
(16:49):
said I don't place any weight onpeople who work a lot of hours.
That just means that you work alot of hours.
You can get the same amount ofwork done in fewer hours.
That's equally good.
JC Washbish (17:02):
And the smarter, not harder.
I think a lot of young people,especially in people new in
their career.
Look at me, look at me, I'mhere early, I'm here late.
Look at me.
I just want to see at thebottom of that balance sheet,
where are we?
Jacki Lutz (17:17):
Or the people that maybe like send an email at
night, so you see that they'reworking and it's like that's
fine if you want to work atnight, but that doesn't
necessarily.
Trevor Potter (17:24):
You know that just means your balance maybe
isn't the up.
And it's the ESPN steaming cupof coffee.
And it was this joke ad wherethis guy had created a steaming
cup of coffee and it would justbe steaming for days and it was
on his desk and he was neverthere.
(17:45):
It was kind of like a FerrisBueller day off kind of thing.
It's pretty good.
And the boss would walk in atseven in the morning and like
look at that, Jones is here, youknow here early and wow, he's
burning the midnight oil and hewas like off with the baseball
game.
JC Washbish (17:58):
So and I love it, I love this tagline and it's
along the lines of just becauseI'm sending this email at this
(18:20):
time does not mean I expect aresponse from you outside of
normal working hours.
Basically like relax.
Jacki Lutz (18:27):
That's awesome.
JC Washbish (18:28):
And I love, like, I love that I got it.
I'm going to steal it becauseit's such a great.
Why is he sending the email atwho knows what hour of the day?
Cause that's when that's hisbalance.
You know, he's got a wife, he'sgot boys, that's when he's
getting the work done.
And I, to your point, trevor,like, just as long as the job's
getting done, and if you're vanlifing, you might not be able to
(18:48):
crank out that email.
If you're passing through theSierra Madres right now, right,
right, I mean, it's so likeyou're going to get to it when
you get to it, right, but aslong as it's you're getting to
it, and I think that's importantfor people to to know, so I I.
Trevor Potter (19:00):
I heard someone comment about the difference
between the out of officeresponses from emails for people
working in the U?
S versus you know somebody inEurope and what is your it's?
JC Washbish (19:12):
like Italy, like it's summer.
Trevor Potter (19:14):
I'll see you in September.
Yeah, yeah, and the and theAmerican version of that is um.
I am currently in the processof getting my spleen removed.
I will be unavailable for about90 minutes, but I will be once
I wake up.
Once I wake up you know, I, I.
JC Washbish (19:30):
I'm, I'm, I am anti out of office.
I'm anti out of office emailnot not anti.
You can work somewhere else,but I do not like the out of
office because we got to make achoice here.
Yeah, are we hybrid remote orare we?
Are we not Cause?
If we're not like, I almostwant to throw that edict down.
Okay, listen, you can.
(19:51):
If you're going to be in theoffice from 8 to 5 every day,
then you're permitted to use anout-of-office email.
Trevor Potter (19:57):
But if we're going to be flexible, no
out-of-office emails please, Idon't use it at all, because it
also implies that you're notavailable when you might need to
be, or it's important tosomeone to be able to reach you,
and they feel like theyshouldn't.
JC Washbish (20:11):
You never know when someone's going to reach out to
let you know about your car'sextended warranty.
Trevor Potter (20:19):
Or that small business loan that you didn't
know you needed, or that.
JC Washbish (20:22):
Nigerian prince that needs some help Right.
Jacki Lutz (20:25):
I can confess some embarrassing facts.
JC Washbish (20:27):
What you use, the out-of-office thing.
Well, yeah, I'm not embarrassedabout that, but when do you use
it Like oh, at auto careconnect this week?
Jacki Lutz (20:37):
um no, I don't think I have an out of office on
right I do like the out ofoffice at apex.
JC Washbish (20:41):
I love that when people say I'm going to be at
apex all week, so I won't youknow.
Duh, yeah, like we needed any,I'm here also.
Jacki Lutz (20:50):
I see you yeah, I think I use it more as like a fy
.
It's kind of like me signalingto them like if I don't get
right back with you, don't thinkthat I'm ignoring you.
I'm actually out of office butI end up getting back to them.
I'm always on my email.
I'm always trying to beresponsive.
I think the only times I don'tuse it is like if I'm going on a
vacation where I really do needto unplug, but even then okay
(21:14):
so I think I would make myexception would be true family
vacation and just hey and, butcan?
we be, but again it's signaling.
JC Washbish (21:23):
Maybe we need to call it something different,
just hey, I'm, I'm freaking onvacation, right see when I get
back, yeah like why not?
I think sometimes too, we haveum this tendency to be so
verbose in our messaging andemails, like can we just use
plain speak people?
Yeah, you know, I'm in hawaii,leave me alone.
Jacki Lutz (21:42):
Oh cool, good for you, right yeah like I, I'd much
prefer that than I will be gonefor seven days well, I remember
distinctly on my wedding daywaking up and checking my email
and but like it never felt likework because I was just
passionate about what I wasdoing and I was gone for the
first time for eight days.
I'd never taken a vacation thatlong and wanted to make sure
(22:05):
everyone had what they neededfor things to move forward.
I never felt like it was heavy.
I just that was my, maybe thatwas my system.
And I remember the day of thewedding you checked email, yeah,
and I remember on about to havea baby, the day I got induced
answering emails like laying inbed.
JC Washbish (22:24):
But it's like you know what else are you going to
do?
It's awesome.
I've been through a few ofthose.
Yeah, You've got time.
Jacki Lutz (22:30):
It's just another day, it's a Tuesday, but like
you know, you know I'm sittingthere anyway and I love my job.
JC Washbish (22:36):
I want it on the record.
We're not commenting on laborand delivery and that it's just
another day.
That was Jackie, I think.
I think that's for when youtalk life, cause you could
always be on and for some peoplelife is work.
Just there is like that is themost joy you're going to have.
You just want to grind, youjust want to count the numbers
(22:57):
or whatever it is, and that'sthat's great for some people.
I want to punch the clock and Iwant to punch out and I'm done.
And that's great too, becausewe can't all just be great.
You can't.
Not everybody can be the CEO.
Jacki Lutz (23:10):
All right.
Should it be safe to say that,like in an interview, like this
is the kind of job that I want.
JC Washbish (23:16):
I would love it.
I would love to see thatbecause I think it's good for
management.
Sometimes you want to know youjust got a guy that's going to
be a grinder, or you got a girlthat just wants to come in.
Look, I want to do X, y and Zand I don't care.
I don't care where we're goingwith the industry, none of that
matters to me.
I just want to do well at myjob and provide for my lifestyle
or my family or whatever thatis for me, and I think that that
(23:39):
should be liberating formanagement, for the team members
.
But you have to know it.
I mean, I think you have toidentify it as a leader and for
the other, like you know, juniorleaders on the team recognize
what you have there, so you'renot extending that person when
your expectations are set.
Trevor Potter (23:53):
I totally agree with that.
I mean you need those people inyour organization and as long
as you hire them for the rightposition and also provide them
with some protection because noteveryone in the organization
will be okay with that rightThey'll have people that will be
frustrated when it's fiveo'clock and they're going to
their kid's soccer game.
Jacki Lutz (24:13):
You know that is something I noticed working for
the association is there are afew people on the team who
really do have a strictwork-life balance like a code.
And you know, when I've triedto reach out after hours,
because I've always done thatbefore, I don't I'm kind of the
same way.
Without saying it, I don'texpect anyone to answer me if I
work after hours, but you'resending the message.
(24:36):
Hopefully they don't feel thepressure.
But I've had people say to mewell, so-and-so, you know,
really shuts off at five o'clock, wants to spend time with their
family this and that, and I'mlike I never look down on them
at all.
I almost respect them forhaving boundaries, but I don't
think every workplace is likethat, where people don't see
that as being lazy or notcommitted.
Trevor Potter (24:57):
Yeah, I totally agree.
I mean, I don't think it's lazy.
You talked about working atNatera and I used to travel to
Japan for work a couple times ayear and I remember, with the
time zone, I would get up at thelike 4.30 in the morning and
I'd go for a long run in Tokyoand you'd run by dozens and
dozens and dozens of cars withyoung workers dressed in suits
(25:21):
sleeping in their cars becausethey couldn't bear the traffic
to get in.
And those same folks we'd goout and do our business, go out
to dinner, you know, a littlekaraoke, whatever.
And at midnight they'd beleaving to go home and I was
just awestruck at how hard theyworked and how that culture,
unbelievable culture.
JC Washbish (25:42):
Unbelievable, because they work so hard and
they party so hard.
Yeah, it was so fun.
Trevor Potter (25:47):
I thought I was pretty good at partying and then
I realized I knew nothingAgainst the Japanese.
JC Washbish (25:51):
No way, I loved it.
Yeah, no, I think, jackie, youhave the expectation, though, of
what your coworkers are doing,and, again, it's just
understanding where the teammembers are, and I think that's
fine.
What I don't like is I don'tlike people that didn't put a
perception on somebody, like, oh, they'll never pull over a dime
(26:12):
or they'll never work late, sothey're lazy or they don't want
to advance.
I don't think it's lazy.
They might not want to.
I'm on the ladder, thecorporate ladder, but I'm
comfortable, and that's I mean.
That's you know.
Some people just have a passionfor where they're at in that
role, and that's great.
Trevor Potter (26:28):
Did you always feel that way?
Because I think you know, forthe role you're in, the role I'm
in, Well, that that's likecause we're not that way.
JC Washbish (26:42):
Right, so so I want to go, I want to go a hundred
miles an hour all the time andjust keep going and and and win,
win, win.
And I think what I strugglewith is when people like don't
want to win or they're theydon't it's not as like it's not
that they're not hungry, butthey don't appear hungry, and I
think that is that doesfrustrate me.
But again, it's understandingthose players, but isn't that?
Trevor Potter (27:00):
different, though .
Let me sorry to interrupt, butI mean you have people that have
a strict code about how theywant to operate their life, but
while they're there they couldbe all in wanting to win, but I?
Then there's people that don'twant to win, and to me those are
really.
JC Washbish (27:15):
no, I'm with you and that, but that it's me okay,
this is.
This is taylor, swift, it's,it's.
It's the problem, it's me.
And and identifying that withthe people and realizing, no,
it's not that they don't want towin, they do want to win.
They don't express theirpassion for it the same way got
it?
Yeah, because if you're, ifyou're a bum and you don't want
to win, you're not reallygrinding and you're not working,
probably not going to work outin this role, probably not the
(27:37):
gig for you, cause I think youshould be.
Nobody should settle for a joband some have to.
I mean, that's the sad reality.
Sometimes you're just going tosettle, cause that's what's
available to you.
But hopefully we, those thatare in a position to create it
and create an environment wherepeople want to come in and do
well in any capacity or in anypassion level for the job or the
(27:57):
career- so for you, you know ifyou look at somebody, you're an
extrovert, they're an introvert.
Trevor Potter (28:04):
Is that kind of where you're coming from?
That you know they're reallypassionate, but they just
express it in a very differentway or is it something different
.
JC Washbish (28:11):
Yeah, so actually I'm not an extrovert.
Trevor Potter (28:17):
So you're an extroverted introvert.
Jacki Lutz (28:19):
I am no.
JC Washbish (28:20):
Oh, give me my house, my couch, my kitchen any
night, over anything.
Jacki Lutz (28:27):
Oh yeah, you hide this.
Well, I want to see you.
JC Washbish (28:30):
I'd rather be home.
I mean that's 100%.
I mean I love people and Ithink the people, especially in
this industry, are what make itso, so special.
Trevor Potter (28:41):
That's so shocking to me because I've
known you for so long like atleast 10 minutes in person and I
totally misjudged you.
JC Washbish (28:48):
No, and I'd rather be at home.
I mean, I'd just rather likedon't be offended, that's just
what I like.
No, I'm not offended.
But if you're in a room full ofpeople, like you're at apex, it
drains you.
Does it drain you?
No, because I'll go find the Iknow.
I'll go find all the otherintroverts and just dominate
their conversation.
Extroverts are extroverts are alot of work.
It's hard to get a word in.
Jacki Lutz (29:08):
I thought we were supposed to be truthful on this
yeah, really I consider myselfas if I don't go dominate a
conversation, please I considermyself an extrovert and you can
dominate conversations that I'ma part of, but I love it.
Yeah, so I.
I think we need to take a test.
I think so yes, I think youneed an extrovert test okay, and
(29:29):
so are you married tointroverts or extroverts?
JC Washbish (29:32):
intro oh man, my wife is an enigma, she's a super
woman.
She's an enigma, she's notactually human?
Trevor Potter (29:40):
Yeah, it's true, and I'm sure, like me, I'm sure
you've had many of thoseexperiences where you're like oh
yeah, right, I'm selling autoparts, I'm not raising a bunch
of humans to be amazing beings.
JC Washbish (29:54):
That's what I rather do is raise, so selling
all parts and funding and tryingto get the family to understand
what you do.
The other day this is truestory I'm at home and we're
flipping through the TV andTommy boy is on and my 14 year
old is just laughing and it'slike it's the scene where Tommy
just gets back home to theoffice and he surprises his old
(30:15):
man and you know David Spade'slike you know why wouldn't you
get an office?
You've been here for 10 minutes.
And my son is just he's dyingand they do the plant tour.
He shoots the, the oil, can youknow, through the as he's
buffing it through the windowand hits his head on the crane
and the brake the new brakedivision.
My son loves it.
I was like, isn't this such agreat movie?
(30:36):
And he looks at me and goes dad, I've never seen it.
And I go wait, no, man, likeyou've seen Tommy boy.
He goes no, I've never, we'venever watched it.
I go how have we never watchedit?
I've seen it every day of mylife.
Right what?
And he goes.
Well, every time you know youmeet somebody new at like the
(30:57):
soccer fields or school orwhatever man.
People ask you, what do you dofor a living?
You just say, have you seen themovie Tommy boy?
That's what I do.
And he goes and now it makessense and I'm like, oh, so now I
?
And I'm like, but who in thefilm do you think I'm like?
The day goes no, you are tommyboy, I don't know how rewarding
that is his hero yeah,
Trevor Potter (31:20):
luke, I'm your father.
JC Washbish (31:21):
Yeah, so we need, we need to, uh, we need to watch
tommy boy with with my son yeah, I don't think my kids have
seen it either.
Trevor Potter (31:30):
It's the only movie I can quote, as well as
elf, which is my kids favor.
Even they're grown, we watch itmultiple times a year.
JC Washbish (31:36):
Do you strike me as Elf?
Jacki Lutz (31:39):
And you started this podcast with it because
everything's great.
Yeah, that's what my wife saidto me Greatest cup of coffee,
wow.
JC Washbish (31:46):
He's endearing.
I'm not knocking him, I thinkhe's endearing.
I think he's cute, he's witty,he's fun.
I mean he's awesome.
Thanks, man, I think that'sgreat.
I'm just like big fat guy.
Jacki Lutz (32:00):
Fat guy in a little coat, fat guy in a little coat.
JC Washbish (32:02):
A lot of people go to college for seven years.
That's right, I did.
Trevor Potter (32:06):
They're called doctors.
Yeah, well, I know we weretalking about this at the
beginning, but that was you havea connection the time.
We will have a connection.
When I was working for uniselect in the early 90s in
canada, they used our warehouseto film that scene where he was
walking through the warehousetrying to sell brake pads, and
then also the scenes where hewas setting fire to the
(32:28):
ambulance upstairs in theexecutive office, and so, yeah,
here comes the meat wagon.
JC Washbish (32:33):
That's right, you guys in the back puking out his
guts, oh my.
Trevor Potter (32:40):
God.
JC Washbish (32:41):
All because you want to save a few extra pennies
on some brake pads Get out,you're Tommy Boy, that's what
I'm saying Thank you.
Well, I'll send you the picture.
But you met Tommy, Like you metChris.
Trevor Potter (32:50):
Farley.
I met Chris Farley.
He had the jacket on and the,and the cool part was um.
I asked if I could take apicture with him and his
assistant said yes, but makesure you ask him, don't just
take a picture.
And I thought that was weird,cause he didn't seem like a big
star, he just seemed like a biglovable guy.
But so I waited for a break andasked him and he came over to
me and put me in a headlock,gave me a new gi and then he
(33:13):
literally jumped back put me ina headlock, gave me a noogie,
and then he literally jumpedback and went ah, just kidding.
And then right after is thepicture which I'll send to
Jackie, and you can use that aswell.
I love that.
JC Washbish (33:22):
That was amazing.
I love that because you can seeit and just Talk about a guy
that left too soon.
Jacki Lutz (33:28):
Oh my gosh.
JC Washbish (33:29):
But it's the same, like everything was great for
him.
And what people don't knowabout Chris Farley is he donated
a lot of his personal wealth toother organizations.
He had a really good friendthat was actually a Catholic
priest and funded a lot ofthings for his diocese and his
church and he'd go work at SoupKitchens Chris Farley would and
(33:50):
nobody knew about this untilafter he passed and a couple of
his close friends said, yeah,that's like Adam Sandler Said,
yeah, that's the kind of guy hewas, and I think we need more
people like that.
Wow, More funny people.
I think that what was ChrisFarley's work-life balance?
It was just comedy from zero to100 all the time.
Jacki Lutz (34:10):
You know what he's?
He was different because Ithink a lot of comedians find
humor in demographics, you know,making fun of certain
demographics and like that otherpeople find other people where
I feel, like chris farley, hewas just self-deprecating.
JC Washbish (34:24):
Yeah, it was just it just oozed out of him.
That's true humor, I I think soit was definitely the best.
Trevor Potter (34:30):
Yes, like it didn't.
I mean, okay, it was an act,he's acting, but it was really
just an extension of his itdoesn't sound like he was acting
like even the way your story.
Jacki Lutz (34:38):
I'm like that's exactly what I would expect him
to do totally give you a noogieand you know be joking with you.
I'm so happy well and I love it.
Trevor Potter (34:46):
The connect, the.
This full circle connection forme is one of my favorite skits,
and one of the few times thateveryone broke character was
when David Spade and ChristinaApplegate were on SNL.
Jacki Lutz (34:56):
I already know what you're talking about.
Trevor Potter (34:57):
I was doing the you know.
Jacki Lutz (34:59):
Van down by the river, van down by the river,
your life, matt Foley.
Trevor Potter (35:01):
And now I'm in a van down by the river as often
as I can.
JC Washbish (35:05):
Matt.
Trevor Potter (35:05):
Foley, motivational speaker.
JC Washbish (35:07):
You are the motivational speaker.
Jacki Lutz (35:10):
So he's Tommy boy, you're Matt Foley.
Trevor Potter (35:12):
Okay, is that fair?
We both lose.
Jacki Lutz (35:16):
And I'm just David Spade giggling Pretty much.
JC Washbish (35:22):
That's pretty good, that's good.
Jacki Lutz (35:24):
Yeah, I would love to do a round robin and just
what's the takeaway what do youwant people to know?
JC Washbish (35:32):
what do I want them to know?
Uh, I don't know.
Just a few things.
Okay, you might have to work onyour birthday if you take
nothing else I.
I alienated a decent amount ofthe listeners by saying you know
, don't take your birthday and Irecognize that and I probably
pissed off a bunch of peoplesaying don't use the out of
(35:54):
office, oh, don't use recall,don't use the recall, the email
doesn't work.
It makes you want to read it soyeah, no, no.
And then, and then you can causeyou've already got it, um.
But I would say, really, forpeople that are listening to
this, that want to advance theircareer and like just next level
(36:14):
and be great, and they'rethinking, okay, there's this,
this magic pill or the silverbullet to work life balance,
there isn't.
I would say there's just not.
And you need to figure out whatyour life is and what's you
know for you and I would say,hopefully you, hopefully you
work in an organization whereyou can express that and you can
have expectations.
And if you're running anorganization and you want to be
(36:35):
this kind of leader that willallow openness, good, because I
think the ROI on that is betterthan being a demigod.
That's just no, we're going todo it this way.
Or the highway In life you haveto make sacrifices for anything
and that's so.
When you say like I'm going towork a weekend because I have to
have to go to show, I got to goto Apex because it's over
(36:57):
Halloween and I'm going to missit because this is what's good
for my career, which willadvance other things, you have
to recognize you're going tohave to do that and that's no
different than like you, jackie,come Friday night, you've got
80,000 invites to go do so manythings with all your friends
from all over.
You got to pick one.
Right, you're going to have tosacrifice something, um, so
(37:18):
don't be surprised if you've gotto sacrifice and make a
decision in work, um, and Iwould say, where you, you should
also have some non-negotiablesthat center you and keep you
leveled.
So, like, maybe you work yourbirthday, I don't know if you're
going to be out of town forsome kids' birthdays, and I
(37:40):
think we need to respect that.
You know anniversaries, that'sup to you, you know.
But but like you know, ifyou're, if your daughter's got
her dance recital, you should golike that, that in in.
We shouldn't be like you shoulddo.
You know hell or high water,cause you're, how many of those
are you going to get?
And don't, don't take that fromyour kid.
(38:03):
So you know it, it and there'syou're going to miss.
You might miss some basketballgames.
You might miss some baseballgames.
I think it's unrealisticsometimes to think you're going
to be at every soccer game, butat the major stuff your high
school football final night youmight want to be there for Billy
.
So those things high schoolgraduations, things like that,
(38:25):
the huge milestones.
You cannot miss those and, asan employer, you should do
everything you can to empoweryour people to be there, cause
that's life.
Those are the life moments, butthe life moments that will
always be with you and at somepoint you start looking back in
life.
You know you get to an agewhere you, where you start
(38:46):
looking back.
I just finished a great book.
Um Vic Dirks, mpa, recommendedit.
He sent me a book and it's thebook about this guy, sam Hill.
It's named Sam Hill, but SamHill, and he was born with a
rare genetic disorder where hiseyes are red.
So instead of like having browneyes or blue eyes, they're red
eyes, they're like red, red, andthey call him Devil Boy and
(39:08):
it's about his life andunbelievable story.
I highly recommend it.
The incredible life of of samhill.
Um, thanks vic.
And there's a plug for you, vic,but it in the book it talks
about at some point a manreaches, or a woman reaches, a
point in their life where youstart looking back, and it's not
looking back to be nostalgicand not you're going to get to
(39:31):
this point in the book, it's, bythe end, not taking anything
away from the book.
But it's not looking back to benostalgic and not you're going
to get to this point in the book.
It's, by the end, not takinganything away from the book.
But it's not that you'relooking back to say, oh, those
were the good old days or oh, Imissed that, but it's it's to
sort of reflect on.
It was the little things, it'sthe day to day.
The milestones are great.
You accomplish a milestone byeverything leading up to the
milestone.
(39:52):
All right, we're all Pelotonusers on this podcast.
We just alienated a lot ofpeople.
Jacki Lutz (39:58):
They're all gone.
JC Washbish (40:00):
But if you are familiar with Peloton platform,
every ride you do, every run youdo, every lift you do, it
counts as a workout.
And then they have thesemilestones the 1,000th ride that
you do, that's an importantride.
The 999 got you to that and Ithink that don't lose that.
(40:21):
It's every day.
So you know when you can behome for dinner, eat together as
a family, put down the phonelike, get rid of the screen time
, um, you know, be present.
That's why, trevor, I love youliving in a van, because you're
just how can you?
You can't escape adventure ifyou're in a van.
(40:42):
All it is is adventure, all itis is your surroundings and I
love that.
And I think how often do weenjoy the surroundings?
And that that's why I chose tostart my day to day by having a
moment to go look at LakeMichigan, you know, with the
sunrise, and to get a run,because I'm fortunate enough to
have mobility and I can walk, Ican run.
(41:03):
Some people can't.
Anybody that's ever lostmobility will tell you man, I
wish I had that.
No-transcript.
(41:32):
And in life there's a lot ofmilestones.
Trevor Potter (41:37):
Wow, yeah, that's great, that's powerful, and I
liked what you said about thenon-negotiables and to reinforce
that it doesn't matter whereyou are within the organization,
that it doesn't matter whereyou are within the organization,
you should feel compelled andenabled to talk about those, and
(41:58):
if they're not brought up byyour leader, you should still
bring them up, because the worstthing would be to go through a
great career for many years andgive up those things.
That should have beennon-negotiables.
JC Washbish (42:11):
Agreed.
Trevor Potter (42:12):
I like that and, you know, savor every moment.
I couldn't agree more.
I mean, we didn't talk aboutthis on this podcast, but I'm a
big cyclist, so used to ride3,000 miles a year and I got hit
by a car and spent eight daysin the hospital and luckily
didn't die.
I got hit by a car and spenteight days in the hospital and
(42:33):
luckily didn't die, but I didn'trealize.
Eight days in the hospital youtry to get out of your bed and
you literally can't walk, evenif you're feeling better.
And my wife was so upset andworried from that moment on and
it was weird because for me itwas the opposite.
I was so incredibly grateful tobe fine, to be alive.
(43:00):
I, you know I had recovery, butI didn't.
You know, I still have mymobility to your point.
And, uh, I'd love to try tofigure out a way to make
everybody in their lives and intheir industry, in our industry,
feel that same way every day,feel that gratitude for, like,
we work in an amazing industry.
I love literally all the peopleI've got to work with over the
past 30 plus years and even ifyou get a hundred emails a day
(43:26):
like you, should take a momentto walk around your office,
whether you're a leader or not,and check in with people.
Because I think to your pointabout less screen time.
I mean, holy cow, work is a lotof screen time and email is not
work.
Email is someone else assigningyou tasks sometimes, or CCing
(43:49):
you or CYAing you sometimes, orCCing you or CYAing you, and I
think it gets us removed fromthe connection that actually
makes our industry fun andhonestly makes business work.
We have a rule If you're in ouroffice and it's pretty big
office and we have a meeting,you better get your butt to the
boardroom so that we can talkface to face and have frank,
(44:11):
open conversations, get yourinput and make good decisions.
And it's not everybody wants todo that and we make it a
requirement and it's led to somepretty exciting conversations
about things and being frank anddirect.
But that's how you move quickabout things and you know being
(44:33):
frank and direct but that's howyou move quick and we're not a
big company but we move quickbecause we make sure to make
those connections and spend thattime in person.
So the other thing I would sayand gosh, you just did such a
great job, jc, of justsummarizing a lot of the
feelings that I have as well isyou couldn't possibly thank and
(44:53):
appreciate the person in yourlife that's left behind when you
go to work.
JC Washbish (44:58):
I like that.
Trevor Potter (44:59):
You know, I, I think, uh, the sacrifices that
my wife has made.
She, when we lived in Canada,she made four times as much as I
did, Super driven, Like.
I've never met anybody thatworks harder at everything,
whether it's parenting ormanaging me.
But the support she gave me iswhy I'm in the place that I'm in
(45:19):
, and so you know, whoever thatis in your life, there's no
possible way to appreciate themenough, and I definitely could
have done a better job when Iwas younger in my career.
JC Washbish (45:33):
So you know I, love that I try to make up for it
now.
No, I think that's a greattakeaway too, that be grateful
and and you need to recognizeyou didn't do this Right.
I mean, there's not a singleperson that they did it all on
their own.
No way, I mean.
And it's that support at home,it's your circle of friends and
(45:53):
your teammates, your leaders,people that work with you,
people work for you.
Trevor Potter (45:58):
You know, david Spade couldn't have got it done
without Tommy boy.
JC Washbish (46:01):
No he couldn't sell .
He couldn't sell things on atroop train, I mean, there's
things he couldn't do.
So but it's funny when we talkabout you mentioned like friends
in the industry.
You know, growing up my, myfather he's he's involved in the
industry a little bit and hesold a couple of parts.
And when I was a kid I did notunderstand why my dad had like
(46:24):
no friends in our town growingup, like like we weren't doing
dinner with the neighbors, hewasn't friends with it because
he was traveling, he was workinghis butt off.
I got all that and I and Iremember once like getting mad
at him and being like you know,I've got all these friends on my
high school.
Anybody can have friends inhigh school and for those of you
that didn't, I'm sorry and Iwill be your friend now.
Trevor Potter (46:44):
Call me Um but like easy monthly payments.
JC Washbish (46:50):
For a dollar a day.
Yeah, but, like I was like allyour friends.
I remember yelling at once allyou care about are your friends
at work, that's all you careabout.
And he just looked at me andgoes yeah, he goes, they,
they're my friends.
And then I like I've struggled.
I'm like, no, they're not,they're not your friends.
They're either buying somethingfrom you or you're you're
buying something from them.
(47:11):
You know, like I, I could notcomprehend how you could have
your core, how could your corefriends be the people that you
work with fast forward, like 30years.
It's like, oh man, I don't haveany friends in my at home like
and it's amazing, uh, how youlike genuinely care for these
(47:32):
people that you work with, thatyou compete with, I mean, like,
like competitors that are like Iwant and I want everyone to win
.
And you started Trevor theconversation with everything's
great and like man, that onething that is so nice about this
industry is we can compete andstill be great and still be
friends and take care of eachother, and when we should,
(47:54):
whenever we can, however, we cantake care of each other.
Trevor Potter (47:58):
You just described how politics needs to
evolve.
Good luck.
That's a different podcast.
It's a different podcast, Well,and this will be out of order,
but I did want to share onething with you.
First of all, it totallyresonates with me having so many
friends all over the world inour industry and very few at
home.
(48:18):
The last company I worked for Iworked from home for four years
and they're some of my closestfriends now because I want
people who have all differentviews of what I'm still going to
call work-life balance, Cause Ihaven't you need to come up
with it out a different way but,um, I want them to know that
(48:40):
it's okay either way, like ifyou want to work your butt off.
JC Washbish (48:43):
Do it Like we need.
We need it all.
Jacki Lutz (48:45):
Yeah, we need it all and but at a young age I was
very, I was brought up in a veryunique way and I feel like I
spent most of my life in thewild, just more like in a bubble
, very, very, very secluded, Iwould say, from like the like
really the world, which isn't abad thing, but like coming into
(49:06):
the world.
I think I had this viewpointthat I just needed to figure out
how to fit in.
So like it's easy to loseyourself at a young age.
And then you get to be 35, 36,you have two kids and then
you're like what do I actuallyvalue, what do I actually want
to do?
It's kind of like you'retrained a certain way and my I
was trained to work hard becauseI wanted to be.
I tied my value to that rightand I just want young people to
(49:29):
know that you can make thatdecision now and you don't need
to make compromises early on inorder to get to a certain level
later unless you want to.
So that's my biggest takeaway,and for leaders, to let let your
young people make that choiceand don't devalue.
JC Washbish (49:46):
I think that's good , but again it goes back to that
expectation, like if you're ayoung person and you want to be
CEO tomorrow, it's just notgoing to be handed to you?
Yes, and like the other thingis kids, you got time.
Jacki Lutz (49:56):
Yeah.
JC Washbish (49:57):
Like enjoy the ride .
When I was at NGK I was thelowest level sales guy possible.
I was so low.
They made a new title.
They made a new title News guy.
Yeah, just the guy.
But I had this incrediblemanagement team at NGK with Mike
Schwab.
Uh, who's the big shot pullingthe trigger there Now?
(50:19):
He was just so great and he wasso open to like letting you do
what you want to do.
And, uh, cal Colburn was theguy that hired me and Cal's just
the whole man you want to talkto, tommy boy, it's Cal Colburn,
just the one of the mostbeloved people, I think in the
industry.
Everybody loves Cal and we hadso much fun.
But because I was so low on thetotem pole, like at Apex, my job
was vacuum the booth, right?
So all the big shots, it's fiveo'clock, let's go to dinner.
(50:40):
They all go to their fancydinners and we're just sitting
there vacuuming the booth.
But then we went out and we hadall the crazy fun.
And so I would say embracebeing crazy and embrace having
like.
Early in your career you'regoing to be able to get away
with things that you're notgoing to pull off later.
When you're starting out Right,I mean when you're starting out
(51:01):
they're not all looking ateverything you're doing.
Later you get scrutinized foreverything.
So take advantage of being aknucklehead.
Jacki Lutz (51:11):
And have fun.
JC Washbish (51:12):
It's hard work, but don't yeah, you have a lifetime
to get to the top.
Eventually, if you get there,you'll find it's desolate, it's
lonely.
You know like I'm not there,thank goodness, but I've heard
that it's a lonely place.
And yeah, just one step at atime and enjoy all those rides
(51:34):
before you hit that milestone.
All right, it's a lonely place.
Jacki Lutz (51:35):
And yeah, just one step at a time and enjoy all
those rides before you hit thatmilestone All right.
Well, thank you guys for beinghere.
Thanks for tuning in to anotherepisode of Auto Care On Air.
Make sure to subscribe to ourpodcast so that you never miss
an episode, and don't forget toleave us a rating and review.
It helps others discover ourshow.
Auto Care On Air is proud to bea production of the AutoCare
Association, dedicated toadvancing the auto care industry
and supporting professionalslike you.
(51:55):
To learn more about theassociation and its initiatives,
visit autocareorg.
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