What can a 47-year-old Lake Zurich salon teach you about small business success? Everything. Marty Jalov (Master Happiness) sits down with Bruce Whitmire of International Hair Designs to unpack the BACON framework:
- B: Building Relationships
- A: Active Listening
- C: Customization
- O: Outstanding Experience (overdeliver)
- N: Nurturing Reputation
From multi‑generation clients and 5.0 Google reviews to personal reminder calls, expert consultations (balayage, color corrections), classic barber shaves, and community giving (St. Baldrick’s, Fill the Van for St. Angela, Feed My Starving Children) this upbeat convo is a masterclass in customer experience and client retention.
Plus: perms are back, Cher as the dream client, and a blow‑dryer theme song straight out of “Cheers.”
Listen now for actionable takeaways you can use in any business: retail, B2B, service, and beyond.
Keywords: small business marketing, customer experience, client retention, salon marketing, active listening, personalization, brand reputation, community involvement, Lake Zurich salon.
#SmallBusiness #CustomerExperience #SalonMarketing #ClientRetention #BrandReputation #BaconBits #MasterHappiness #LakeZurich #Entrepreneurship #ServiceExcellence
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