⚖️ Jury Duty - Hung up on client issues.
In this week's Baking it Down Podcast - Episode 232 - Jury Duty, Corrie gives the people what they wanted! A tell-all on her jury duty trial (that she missed last week's podcast for).
Since it's definitely worth the listen to get the full energy, I'll keep this week's newsletter short (and yes, still on Wednesday, even if I'm barely making it before the buzzer goes off).
🏛️ Communication Matters
Corrie's takeaway from the courtroom? Communication matters. The defense attorney was likable and it really helped the defendant. Good customer communication can diffuse a bad situation and even turn it into a good one (or heck, maybe a $25 fine). Jokes aside, being able to handle customers in a way that makes them feel seen and listened to - even if you didn't deserve the allegations - is just good business. Figuring out how to put their shoes on for a minute while typing out a response can be the difference between a good review (and a returning client) or a bad one.
Takeaway: Just because you won the case doesn't mean you've won at business.
🏛️ Document, Document, Document
My takeaway from Corrie's courtroom floor seat? Documentation matters before it matters. Meaning get ahead of mishaps and misunderstandings by overcommunicating. Yes, there's such a thing as too much info, but I'd rather have too much than way too little.
The jury in the courtroom let the perp walk because there wasn't enough documentation from law enforcement. And when disputes are circumstantial (ie, the alleged "ant" in the macaron), documentation will save your baking behind.
👂 Snag this podcast on any major podcast player (Spotify, Apple Music, Audible, Amazon Music, or watch it on YouTube) by searching for Baking it Down Podcast - Episode 232 - Jury Duty.
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