May 12, 2025 • 29 mins
Our host reflects on maintaining routine and emotional resilience while traveling for business, sharing practical strategies for staying grounded despite disruptions to normal patterns. Through personal examples from a recent trip, we explore how maintaining consistency in workouts, morning routines, and mindset helps manage stress and maintain productivity away from home.
• Working out while traveling to maintain physical routine and clear the mind
• Creating duplicate toiletry kits and pre-packed travel bags to reduce friction
• Taking cold showers (even on the road) for mental clarity and inflammation reduction
• Staying at familiar hotels and restaurants to create a sense of normalcy
• Managing emotional responses when things go wrong without ruining everyone's day
• Viewing high expectations from clients as opportunities to set standards rather than as problems
• Creating SOPs (Standard Operating Procedures) to document processes as organizations grow
• Reframing challenges with "Why is this happening for me?" instead of "to me"
• Recognizing that both good and bad days are temporary with valuable lessons in each
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Ty Cobb Backer (00:00):
I don't know if I had a topic for today.
You know it would be prettymuch doing whatever it takes
knowing when to leave from thefront.
I guess you know it's kind ofpart of the trip.
Victor Yori (00:16):
And then we were struggling with you know,
typical roofing stuff.
Ty Cobb Backer (00:23):
And so I decided to take a road trip down to
Greenville, I guess, for a dayand a half a day in Atlanta, and
for those of you that might bewatching this, don't be
frustrated Every day come seeyou guys or reach out to you.
When we were in Greenville,just, it wasn't that, that kind
(00:46):
of trip Wasn't a hangout trip,it was all, all work, no play.
We did actually get to take theteam out to cop golf last night
and, uh, it was nice.
It was nice hanging out atfellow shippy, a broader rate
and all that good stuff.
But I think one of my biggestthings, you know, when I travel,
(01:11):
you know, I tend to be alwayslike, if it's over, like a day
or two, I tend to, well, I don'tknow like I feel like I'm off.
You know like I feel like I'moff.
You know like by by, by rhythm,my, you know by by regular
processes, by schedule, byscheduling things off, whether
(01:34):
it's my, my sleeping schedule,like I said I could, I can do,
especially being away from myfamily and stuff.
Uh, you know, and and I guessif anyone's listening, like,
throw something in the comments,like if you experienced the
same thing where you just feellike something's off right, like
you're just not just not fullyyou uh, and comment if you got
(01:58):
any solutions for that.
But you know, and I've done, I,I, I think I've done pretty
well with the amount oftraveling that we've done.
You know, trying to stay at themoment Not so many different
moving parts, and I think that'sprobably the biggest thing that
I struggle with iscompartmentalizing all of the
different things that I havegoing on, you know, whether it's
(02:21):
work, work, businesses, familystuff.
And I think one of the biggestthings that bothered me was or
that may have been, you know,antagonizing me a little bit was
I missed Janet On Tuesday wecame down here and of course we
didn't do anything over theweekend, last weekend, but we're
(02:43):
rushing home right now.
We left at four o'clock thismorning to get home at this time
.
If you haven't wished Janna ahappy birthday yet, please reach
out.
Clean through, you know, asDick always seems to be my
sidekick if Janna is not with me.
(03:04):
Clean through, you know,because Vic always seems to be
my sidekick.
If Jan is not with me, vic iswith me, or Glenn or somebody,
but usually and John's came withus on our adventures too.
There's Cal and everybody atthe Spectrum Family.
But, jan, you know we like ifour relationship was any
(03:27):
different than what it is today.
Honestly I don't think we wouldbe where we're at today If she
was one of those.
Oh, you work too many hours or,you know, you travel too much
and you're away from the kids.
You know we made an agreement,like a picky sweater, long, long
, long time ago that pretty muchwhatever it takes, whatever it
(03:49):
takes, and she's been besidesfront of kind so, but anyhow.
So thank you, gina, and happybirthday, happy belated birthday
, and Father's Day Sunday, Ithink this Sunday.
So it's time Taking a shortlittle trip, russian Army rocket
(04:14):
, gina, we're taking a shortlittle weekend trip together.
Well, what is, you know,irritating me and trying to deal
with other little things thatpop up and stay in the moment
and stay positive and keepeverybody pumped up.
(04:36):
And if anybody's got anysolutions or techniques that
they've used, you know whetherit's from packing.
You know the night beforegetting your suitcase out, like
a week before, slowly puttingthings into it and like, what do
you take and how much do youtake?
And you know if you're goingfor three days, do you take nine
pairs of underwear, nine pairsof socks?
(04:57):
I'm serious question, you knowwhat I mean.
Like because I've traveled alot, I've tried a lot of
different things to to make itmore comfortable and be present,
be there, get dressed, plentyof rest and that's thing.
You know I'm okay, like thefirst night.
I think it's it's funny becausesome nights when I get to a
place, maybe the first night, Idon't sleep well.
(05:18):
Right, because I'm in a newplace, uh, or I'll sleep really
well because of the traveling,but then the second night I
can't sleep, my mind's racing,you know, or just in a different
place and things aren't whereI'm used to them being.
But the one thing that I cantell you that that has helped me
(05:39):
a couple of different things.
I'll share some tricks thatI've done.
One is work out.
Actually, something came upthat, quite frankly, pissed me
off While being on the road andVic and I came back to the hotel
(06:00):
room and nothing that anybodydidn't bring, but nothing that
really has anything to do withit, just kind of I don't't know
stuck in my crawl a little bit.
So I went to the gym and Ididn't tell you about it, but I
I ended up going to the gym andand, uh, I, I've worked, I've
worked out like it was such agreat pump and I even texted
janet and I said, listen, I Ineed to be tough for all things
(06:24):
Before I work out, because it issuch a good workout, like I did
an extra set of reps and wentfive pounds heavier, like it was
, it was just it was, it wasgood, but anyhow, that's, you
know.
So, working out especially likeif you're having trouble
sleeping, working out becausefor me that's a normal, normal
(06:47):
part of my routine.
I work out almost every day.
If I don't walk on thetreadmill or jog on a treadmill
or lift weights or somethinglike a near old.
Luck is and and I'm actuallykind of envious of Jana, because
now I got her hooked, so lastnight she's up to two minutes,
(07:07):
44 degrees, tubs, down to 44degrees and she did two minutes.
So I'm super proud of her and Ithink she's getting the
medicinal effects from it, likethe health effects from it, you
know, because she got arthritisin her shoulder and stuff like
that.
But it does so many things thatfor me it gives me clarity, it
(07:28):
helps boost my metabolism, justso many aches and pains and
inflammation and just it's.
For me it's not a game changer,it's a life changer.
Ok, it's cold, cold showers,things like that, and I think my
issue with cold showers is thatI've done them for so long
because of the fearless 44, butI still do them when I'm on the
(07:51):
road.
But my technique for thatespecially in Greenville,
because y'all think you got coldwater in Greenville, but you
should come up north to thegreat state of Pennsylvania and
our well water much colder.
I think our water is at least50 degrees, at least when it
comes out of the spit, butanyhow.
(08:13):
So what I have to do when I'min Greenville or Atlanta or even
Florida is I have to take areally hot shower first, kind of
do my business, I wash my hair,soap up, lather up, do all that
stuff, but then I rinse with ascold water as I possibly can,
(08:33):
and that really helps too.
Again, that's trying to repeatthe same things I do at home.
It kind of just make me feel it.
It's normal to me, right,because I am a creature of habit
.
So I need to make sure that mytoothpaste is the same when I
travel, my toothbrush is thesame when I travel, my trimmers,
like everything that I have.
I bought duplicates ofeverything so I don't have to
(08:57):
like necessarily run home unpack.
You know, all of my toiletriesI keep a bag packed, that's one
thing that I do.
All of my vitamins I have extrapacks of vitamins that I that I
keep with me in my uh carryingbag.
And I know it's kind of offtopic a little bit, but for
those of us that travel and Iknow a lot of people that watch
(09:18):
us travel, like Mike Goldenstein, I mean all of us travel I mean
we just do, we just travel,whether it's to events, to
retreats, to, you know, whatever, we just travel.
And anybody that just traveleda fortune or price a year, you
know what do you do to take withyou, what do you take with you
(09:39):
to make you more comfortable,and it's a serious question.
But for those of you thattravel for work, like I, would
like to pick my Golden Stein'sbrain, because that dude travels
more than anybody that I thinkI know.
I mean that dude alwayssomeplace.
And then when you travel a lotreacclimating, like when you get
home, or don't you reacclimatebecause you're just getting
(10:02):
ready to go back on the road,because I know when Vic and I, I
think two years ago, wetraveled weekly.
There may have been a weekwhere we would come home for a
whole week, but that followingweek we're going back on the
road and I think for me, thehardest part there was coming
back and trying to get my headwrapped around.
You know where I was.
Of course, the deed helps thatOther projects that I have going
(10:29):
in the background that a lot ofpeople aren't even aware of,
besides those of you that aresuper close to me.
But I, you know, I, I think nowthat I struggled, I really
struggle with feeling we were,you know, pretty jacked on the
way down back out here, uh,focused, that we stayed focused,
(10:53):
that was mission accomplished.
But I think the biggest thing Idon't know if it was that I was
just missing being home thistime, you know, like my, my
bathroom schedule was off, youknow everything was off and I
guess.
But going back to my question,how do you combat your routine
(11:14):
when you finally get a routine?
Routine, because we haven'ttraveled there that much this,
this past winter.
We didn't do the amount ofevents and stuff besides
traveling to, you know, tospactor locations and stuff like
that, which one of the otherthings is is, you know, with
consistency, is staying at thesame places, lodging at the same
(11:37):
places when we can, because ofthe normalcy that it gives me,
and that I think that was one ofthe good perks of this trip was
is that you know the.
The Valley people knew us, theyou know people.
It's it's kind of like cheers.
You know, though, where peopleknow your name, kind of thing.
Uh, so that's it's kind of likecheers.
You know.
Go where people know your name,kind of thing.
Uh, so that's that's one waythat we've, you know, combated
(12:01):
that.
You know, the just to feelnormal and not so much out of
place.
But, uh, you know dealing withthat, uh, emotional, you know.
I guess that, uh, you know aside topic that's kind of kind
of complements is is dealingwith emotional turmoil.
Not that I dealt with it, butI'm just I'm gonna go off
probably on a different tangenthere uh is dealing with
(12:24):
emotional turmoil, you know, andnot always fixated on the five
percent that may be going wrong,but trying to stay positive and
upbeat and not taking out likeif I am having a bad day or I do
get pissed off, not taking itout on somebody else, because
(12:48):
maybe I'm in a position or I'mat a place that I don't want to
be and I feel like somebody elseshould be there, you know, and
here I'm at a place that I don'twant to be and I feel like
somebody else should be there,you know, and here I'm taking it
out on everybody else becausemaybe I'm not getting my way,
Things aren't going the way thatI thought they should go, you
know, and not, you know, lettingit ruin my whole day and
(13:10):
somebody else's day, but tryingto seek the positive and not
freezing up.
So there was a cool coursewhere we could have just simply
said uh, you know what?
Let's just go back to theoffice and hang out sales.
You know, and if, like, westuck to the goal, we completed
(13:31):
the goal, you know, and withthose little things that would
pop up every now and then, youknow, not getting stuck and not
staying fixated on it and movingbeyond it.
And you know and I'm using thatas an example, not that
anything really wrong happened,but I, being an entrepreneur or
being a manager, you know, andeven if it's to work as much as
(13:59):
I do when I go pilot or thepilot and listening to the shit
that I got to deal with.
You know, like you know, allthe emails that we receive is
somebody else's problem, right,text messages, somebody else's
problem.
You know, that's just what wedo.
We're fixers, we fix, we fix it, fix people's bruise, we fix
(14:22):
people's problems, we fixpeople's issues and sometimes
we're people's punching bags.
And how do we recover from thatand how do we stay resilient
and move past that?
You know, not stay fixated.
For me, I try to think aboutokay, what's my what?
Okay, done phone calls over, isthere something that I need to
(14:44):
do to resolve this issue or isit something I can't do now?
Pass the way till Monday?
You know, again,compartmentalizing it, putting
it back here, moving on, youknow, is definitely a skill that
I suck at and have sucked atover the years.
(15:05):
Man, like something wouldhappen, I don't care what it is,
shoelace would break, dude dayruined, everybody's day's ruined
, and I'm not happy until it is.
You know, I just get so jackedup on stuff Like I couldn't move
on, I couldn't push forward, Iwould get so stuck in stupid
(15:29):
stuff.
And it's crazy because likemajor things would happen and
like I could deal with that, butlike something, things would
happen and like I could dealwith that, but like something
little would happen, like I'dfreak out and just manage and
lead and parent and justeverything.
Really bad, you know.
And I think what one thing it'sreally helped me is just
watching other people behavepoorly.
(15:50):
We had a situation come up andI feel like someone treated me
very poor okay, right, wrong orindifferent.
It's kind of how I felt.
But I don't know how many timesin my life, in my career, my
childhood, my teenage years,where something like that would
have happened and and listen, itwas minuscule, but too much
(16:15):
work by my actions, by thefreaking, swift, sharp flick of
my tongue, and just slice theirthroat and go straight for the
jugular and just blow it so farout of proportion because I felt
like they hurt my feelings orthey're treating me badly or
(16:39):
whatever.
Right, instead of taking intoconsideration that maybe they're
in a place, a position, a spotthat is making them feel super
uncomfortable.
Right, and unfortunately thatprobably has nothing to do with
me, but I happened to be thereand it was taken out on.
(17:00):
Okay, I've done it.
I don't know how many timesI've done it.
It's just like pulling out infront of somebody and they, the
person that you go out in frontof, they, they, their behavior
is so poor and so bad.
It's so ridiculous.
That's me there go I, okay, andI know how that made me feel.
Or some asshole riding your assgoing up the highway, right.
(17:23):
That's me there go I, right.
So I've got to experience it onboth sides and it's kind of like
how do I want to?
How do I want to react?
How do I want to respond tothat?
Do I want to be graceful andempathetic and hey, no problem,
no, I can't Shit, no problem,man, you know what I mean and
(17:44):
today I'm not perfect at it, butI would say and I think Vic got
the experience a couple oftimes, he even mentioned it to
me, you know, like it basicallysaid to me thank you for being a
good example to me, you know,because people want to be around
people that are in control,right, they want to know when a
situation pops off like I don'twant my team and I'm sure
(18:07):
there's still people on the teamtoday that has experienced me
just losing my shit, right, andthere are.
There is a time and a place tolose your shit.
Don't get me wrong, because I'mnot put on this earth to be a
doormat either.
Ok, because I'll bend, buteventually I will break.
But I know when I need to shutoff before I get to that point
(18:30):
and, unfortunately, sometimeswhen I think I'm shutting off
and I'm going to shut off, I endup taking it out of rocket
terror.
And I got to watch myself andbe careful there too, because
I've poured into everybody elseand you know, empathetic,
capacious, tolerant.
Then I get home and it's kindof like they'll look at me wrong
man, and I don't even have tosay anything.
(18:52):
They see it, you're notlearning that.
They see it.
Yep, they scatter.
You know, learning that.
They see it.
Yep, they scatter.
You know, and I don't want tolive like that.
Even my animal sets that shitLike three dogs and cats, three
grandchildren God help, last amonth.
You know, listen, we get to dothis, we don't have to.
(19:13):
Now I was thinking that almostthe entire time down there.
I even texted Jana when we weredown there, right before we
walked into that big meetingdown at Atlanta.
You know, normally I'm nervous,a little bit nervous.
You know, before a big meetinglike that, dude, I was actually
super excited.
I've been leading up to this.
I've been excited about thatbecause I think a lot of people
(19:33):
would look at it as negative,but it wasn't.
I mean it was.
I was super excited.
I could wait for theopportunity that was going to be
presented to us, and fiveminutes I was sitting in the
truck, we were at the wrongplace and I texted Jan out that
we get to do this.
We get to do this thing, nomatter how bad we think it is,
(19:56):
no matter how good we think itis, both of which are temporary.
You know what I mean?
The good days are temporary.
The bad days, the mediocre days, that shit's just temporary,
right?
But you know what we get to dothis?
We get to experience this joy.
We get to experience this pain.
You know, what have I learnedfrom any of this?
(20:18):
What has brought me joy?
I'm going to seek more of that.
What has brought me this pain?
Oh, I do not want to experiencethat.
I don't want to do that.
Right, if I can keep my eyesopen and remove the blinders,
you know, and start reallytrying to enjoy life more, even
(20:40):
in, even in times of turbulence.
Right, because it's happeningfor us.
It really truly is.
We talk about this all the timeand it's like what does that
actually really mean?
Like, can you say that toyourself when you're going
through shit?
Like practice that.
And I have, like, like I, why Iknow this is happening for a
reason.
(21:01):
Like, why is this happening forus right now?
Why is this?
We had a conversation with mikeand he's talking about, you know
, somebody being real supernitpicky about something.
I was like, dude, that's great,right, like that's now use that
as standard.
I don't know how many timeswe've come across you know
people that just theirexpectations are so high, you
(21:24):
know, and it creates a toughatmosphere.
It creates tough, you know, toplease and we're all people
Please respect us.
We're sorry, you know, and ofcourse, all we want to do is
just love it.
Those around us, those that welove, this we work for, you know
, and it went somewhatdissatisfied.
But if you could look at it interms of like, okay, that's the
(21:48):
standard, because if we can keepthis person happy, I'm not
saying you need to come adoormat or anything I have to.
I'm speaking more for, uh,customer entrepreneurial.
You know customer relations,right, and and I'm not saying
every customer's good fit eitherright, sometimes you gotta walk
through some of them bad onesto realize that's just not a
good fit.
(22:08):
But in this particularsituation, where this is a big
customer for us or it's kind oflike you know, big client long
term.
A third way of courage for thatcustomer and they have an
individual that works for themthat their standard just seeks
to be a little bit higher thaneverybody else.
(22:29):
Not unrealistic?
I don't think it seemsunrealistic, but that's the
standard.
You know, the SEC for the team,and sometimes there has to be
consequences for people's eyesto open up like send it back out
, send them a back charge, ifyou know there's got to be some
(22:52):
form of I don't even want to usethe word punishment, but some
kind of ramification right forfor their act.
Like it's a bitch I'd be likeeaters don't tolerate that like
it's gonna make you and makesure everything's tidy, or it's
(23:12):
you're.
You're gonna spend three hourslater taking care of this, or
you're gonna to backtrack orwhatever.
Mikey, I'm just going to usethat as a setting a standard.
That's a good opportunity toset a standard, a learning
lesson for the team and gettingover it right, get over it, and
(23:36):
that's how SOVPs and KPIs areformed.
You know, that's something elsewe worked on a lot too.
You know, as things came up, itwas kind of like and I know
this might sound dumb but Tamwrote us a KPI or, I'm sorry, an
SOP for our food drive, so thenwe can share that with everyone
else.
Like, this is how we've done it.
I'm not saying it's a hundredpercent, I'm saying this is a
(24:08):
framework in which has workedfor us in the past.
And here you go, this is how weperform a food drive, so other
locations can host their ownfood drives, right.
So instead of running from that, trying to reinvent the wheel
every time that we do it Now,next year we can look back to
SRP.
Right, if we appoint someonehead of the like, here's your
SRP.
You know and I'm using I'musing the VDRI as an example and
(24:33):
you could be a member there's anew position that we just
(24:54):
filled with a service technicianand service manager at the
Greenville location.
So Tim wrote out an SRP andthen I looked at it and then we
kind of threw in like how I usedto do it, with calendar and
stuff like that, so then wecould share it with Mike.
(25:24):
And you know of training byhearsay.
That works when there's threepeople in the organization.
But as we grow and go throughthose growing pains, it stayed
resilient.
It's like, hey, why don't wejot this stuff down as we go
along here, as things pop up.
Now we got to have certainpiece for everything.
But again something else thatwe talked about, like we need to
(25:47):
go review some of them.
Some of these might be fiveyears old, some of them might
only be six months old.
But now that we hired someoneelse to do a different position
and removed something offsomebody's plate that's no
longer required to do thatposition.
The SOP is going to change.
Then we've noticed some of thatrecently too, where John and
(26:10):
Jane's things were kind ofoverlapping, so people were
reaching out to John when nowit's in fact James's position to
take care of emails and thingslike that.
So you know what I mean.
As our eyes are open to likewhy this is happening for us, we
we catch them at like, oh,we've got to revamp the SOP,
(26:33):
that's they're still reachingout.
That's why so-and-so's stillbeing attacked in these emails
who no longer is in thatposition because they've moved
on to a different and betterposition.
You know what I mean.
It's like when you can starthaving these moments of clarity
and stop stay it, staying stuckin the negative Dude, like I
can't like the older I get, likeI can't stand being around
(26:53):
negative people.
I can't stand negative shit.
Victor Yori (26:56):
You know, Ty, I think the biggest thing is is
that, wherever our mindset is atthat moment, that's what we're
looking for For being negative,we're only looking at the
negative stuff.
Ty Cobb Backer (27:08):
Yeah.
Victor Yori (27:08):
You know what I mean.
Yeah, that's the biggesttakeaway from it.
If you do what you said to do,which none of us are perfect at,
but if you do that, if you say,okay, what am I being taught
here, you know what's the lesson, you know what I mean, then
you're looking for the positive.
Ty Cobb Backer (27:36):
You're looking and that's how to find those
things, to build on the sepsis.
You know what I mean.
Yes, totally, totally.
But if you're stuck in thenegative, there's no solution
there and it's not going to cometo you when you're just
bitching, you complaining andpoking and prodding and
belittling and there's nosolution there.
You know what I mean.
It's like if you could trainyour mind.
It's a skill.
It's a skill to look for thelies.
Yeah, there's some negative.
It's cool, but you're trying togive.
(28:01):
Got to ask that.
And whether it's writing SFPs,whether it's sitting down with
that individual would have anadult conversation without
making each other feel like apiece of shit or you know,
acting like you're superior,you're looking down, you know at
them or whatever you know.
(28:22):
I mean it's not, it's reallytruly not even worth it.
Uh, and one, think about theemotional hangover that you
experience by staying stuck andthe negative and why you think
why, why you're like why don't Ihave the energy?
I?
I got so much of my that I haveto do, and a lot of that is
because one, they're not as acult.
(28:44):
Two, you think you could do itbetter than anybody else, right,
and that's negative thinking.
That is negative thinking.
And then you get resentful ateverybody else because they're
not helping you with any timethey've ever tried to help you.
You know, I got this.
In the long run you'd be.
(29:06):
You look like dipshit.
Yeah, you look like dipshit.
Yeah, you look like dipshit.
So you know, and I think we'vegot the experience a little bit
of all this, you know, and I'mtired.
I don't know if you're tired,but I'm tired, not necessarily,
I think, maybe from being up atthree o'clock this morning,
(29:28):
maybe a little tired.
I'm road weary, yeah, roadweary, yeah.
But uh, you know, I think, youknow, I think I'm going to wrap
it up.
I don't know if I had a topic for today.
You know it would be prettymuch doing whatever it takes
knowing when to leave from thefront.
I guess you know it's kind ofpart of the trip.
Victor Yori (00:16):
And then we were struggling with you know,
typical roofing stuff.
Ty Cobb Backer (00:23):
And so I decided to take a road trip down to
Greenville, I guess, for a dayand a half a day in Atlanta, and
for those of you that might bewatching this, don't be
frustrated Every day come seeyou guys or reach out to you.
When we were in Greenville,just, it wasn't that, that kind
(00:46):
of trip Wasn't a hangout trip,it was all, all work, no play.
We did actually get to take theteam out to cop golf last night
and, uh, it was nice.
It was nice hanging out atfellow shippy, a broader rate
and all that good stuff.
But I think one of my biggestthings, you know, when I travel,
(01:11):
you know, I tend to be alwayslike, if it's over, like a day
or two, I tend to, well, I don'tknow like I feel like I'm off.
You know like I feel like I'moff.
You know like by by, by rhythm,my, you know by by regular
processes, by schedule, byscheduling things off, whether
(01:34):
it's my, my sleeping schedule,like I said I could, I can do,
especially being away from myfamily and stuff.
Uh, you know, and and I guessif anyone's listening, like,
throw something in the comments,like if you experienced the
same thing where you just feellike something's off right, like
you're just not just not fullyyou uh, and comment if you got
(01:58):
any solutions for that.
But you know, and I've done, I,I, I think I've done pretty
well with the amount oftraveling that we've done.
You know, trying to stay at themoment Not so many different
moving parts, and I think that'sprobably the biggest thing that
I struggle with iscompartmentalizing all of the
different things that I havegoing on, you know, whether it's
(02:21):
work, work, businesses, familystuff.
And I think one of the biggestthings that bothered me was or
that may have been, you know,antagonizing me a little bit was
I missed Janet On Tuesday wecame down here and of course we
didn't do anything over theweekend, last weekend, but we're
(02:43):
rushing home right now.
We left at four o'clock thismorning to get home at this time
.
If you haven't wished Janna ahappy birthday yet, please reach
out.
Clean through, you know, asDick always seems to be my
sidekick if Janna is not with me.
(03:04):
Clean through, you know,because Vic always seems to be
my sidekick.
If Jan is not with me, vic iswith me, or Glenn or somebody,
but usually and John's came withus on our adventures too.
There's Cal and everybody atthe Spectrum Family.
But, jan, you know we like ifour relationship was any
(03:27):
different than what it is today.
Honestly I don't think we wouldbe where we're at today If she
was one of those.
Oh, you work too many hours or,you know, you travel too much
and you're away from the kids.
You know we made an agreement,like a picky sweater, long, long
, long time ago that pretty muchwhatever it takes, whatever it
(03:49):
takes, and she's been besidesfront of kind so, but anyhow.
So thank you, gina, and happybirthday, happy belated birthday
, and Father's Day Sunday, Ithink this Sunday.
So it's time Taking a shortlittle trip, russian Army rocket
(04:14):
, gina, we're taking a shortlittle weekend trip together.
Well, what is, you know,irritating me and trying to deal
with other little things thatpop up and stay in the moment
and stay positive and keepeverybody pumped up.
(04:36):
And if anybody's got anysolutions or techniques that
they've used, you know whetherit's from packing.
You know the night beforegetting your suitcase out, like
a week before, slowly puttingthings into it and like, what do
you take and how much do youtake?
And you know if you're goingfor three days, do you take nine
pairs of underwear, nine pairsof socks?
(04:57):
I'm serious question, you knowwhat I mean.
Like because I've traveled alot, I've tried a lot of
different things to to make itmore comfortable and be present,
be there, get dressed, plentyof rest and that's thing.
You know I'm okay, like thefirst night.
I think it's it's funny becausesome nights when I get to a
place, maybe the first night, Idon't sleep well.
(05:18):
Right, because I'm in a newplace, uh, or I'll sleep really
well because of the traveling,but then the second night I
can't sleep, my mind's racing,you know, or just in a different
place and things aren't whereI'm used to them being.
But the one thing that I cantell you that that has helped me
(05:39):
a couple of different things.
I'll share some tricks thatI've done.
One is work out.
Actually, something came upthat, quite frankly, pissed me
off While being on the road andVic and I came back to the hotel
(06:00):
room and nothing that anybodydidn't bring, but nothing that
really has anything to do withit, just kind of I don't't know
stuck in my crawl a little bit.
So I went to the gym and Ididn't tell you about it, but I
I ended up going to the gym andand, uh, I, I've worked, I've
worked out like it was such agreat pump and I even texted
janet and I said, listen, I Ineed to be tough for all things
(06:24):
Before I work out, because it issuch a good workout, like I did
an extra set of reps and wentfive pounds heavier, like it was
, it was just it was, it wasgood, but anyhow, that's, you
know.
So, working out especially likeif you're having trouble
sleeping, working out becausefor me that's a normal, normal
(06:47):
part of my routine.
I work out almost every day.
If I don't walk on thetreadmill or jog on a treadmill
or lift weights or somethinglike a near old.
Luck is and and I'm actuallykind of envious of Jana, because
now I got her hooked, so lastnight she's up to two minutes,
(07:07):
44 degrees, tubs, down to 44degrees and she did two minutes.
So I'm super proud of her and Ithink she's getting the
medicinal effects from it, likethe health effects from it, you
know, because she got arthritisin her shoulder and stuff like
that.
But it does so many things thatfor me it gives me clarity, it
(07:28):
helps boost my metabolism, justso many aches and pains and
inflammation and just it's.
For me it's not a game changer,it's a life changer.
Ok, it's cold, cold showers,things like that, and I think my
issue with cold showers is thatI've done them for so long
because of the fearless 44, butI still do them when I'm on the
(07:51):
road.
But my technique for thatespecially in Greenville,
because y'all think you got coldwater in Greenville, but you
should come up north to thegreat state of Pennsylvania and
our well water much colder.
I think our water is at least50 degrees, at least when it
comes out of the spit, butanyhow.
(08:13):
So what I have to do when I'min Greenville or Atlanta or even
Florida is I have to take areally hot shower first, kind of
do my business, I wash my hair,soap up, lather up, do all that
stuff, but then I rinse with ascold water as I possibly can,
(08:33):
and that really helps too.
Again, that's trying to repeatthe same things I do at home.
It kind of just make me feel it.
It's normal to me, right,because I am a creature of habit
.
So I need to make sure that mytoothpaste is the same when I
travel, my toothbrush is thesame when I travel, my trimmers,
like everything that I have.
I bought duplicates ofeverything so I don't have to
(08:57):
like necessarily run home unpack.
You know, all of my toiletriesI keep a bag packed, that's one
thing that I do.
All of my vitamins I have extrapacks of vitamins that I that I
keep with me in my uh carryingbag.
And I know it's kind of offtopic a little bit, but for
those of us that travel and Iknow a lot of people that watch
(09:18):
us travel, like Mike Goldenstein, I mean all of us travel I mean
we just do, we just travel,whether it's to events, to
retreats, to, you know, whatever, we just travel.
And anybody that just traveleda fortune or price a year, you
know what do you do to take withyou, what do you take with you
(09:39):
to make you more comfortable,and it's a serious question.
But for those of you thattravel for work, like I, would
like to pick my Golden Stein'sbrain, because that dude travels
more than anybody that I thinkI know.
I mean that dude alwayssomeplace.
And then when you travel a lotreacclimating, like when you get
home, or don't you reacclimatebecause you're just getting
(10:02):
ready to go back on the road,because I know when Vic and I, I
think two years ago, wetraveled weekly.
There may have been a weekwhere we would come home for a
whole week, but that followingweek we're going back on the
road and I think for me, thehardest part there was coming
back and trying to get my headwrapped around.
You know where I was.
Of course, the deed helps thatOther projects that I have going
(10:29):
in the background that a lot ofpeople aren't even aware of,
besides those of you that aresuper close to me.
But I, you know, I, I think nowthat I struggled, I really
struggle with feeling we were,you know, pretty jacked on the
way down back out here, uh,focused, that we stayed focused,
(10:53):
that was mission accomplished.
But I think the biggest thing Idon't know if it was that I was
just missing being home thistime, you know, like my, my
bathroom schedule was off, youknow everything was off and I
guess.
But going back to my question,how do you combat your routine
(11:14):
when you finally get a routine?
Routine, because we haven'ttraveled there that much this,
this past winter.
We didn't do the amount ofevents and stuff besides
traveling to, you know, tospactor locations and stuff like
that, which one of the otherthings is is, you know, with
consistency, is staying at thesame places, lodging at the same
(11:37):
places when we can, because ofthe normalcy that it gives me,
and that I think that was one ofthe good perks of this trip was
is that you know the.
The Valley people knew us, theyou know people.
It's it's kind of like cheers.
You know, though, where peopleknow your name, kind of thing.
Uh, so that's it's kind of likecheers.
You know.
Go where people know your name,kind of thing.
Uh, so that's that's one waythat we've, you know, combated
(12:01):
that.
You know, the just to feelnormal and not so much out of
place.
But, uh, you know dealing withthat, uh, emotional, you know.
I guess that, uh, you know aside topic that's kind of kind
of complements is is dealingwith emotional turmoil.
Not that I dealt with it, butI'm just I'm gonna go off
probably on a different tangenthere uh is dealing with
(12:24):
emotional turmoil, you know, andnot always fixated on the five
percent that may be going wrong,but trying to stay positive and
upbeat and not taking out likeif I am having a bad day or I do
get pissed off, not taking itout on somebody else, because
(12:48):
maybe I'm in a position or I'mat a place that I don't want to
be and I feel like somebody elseshould be there, you know, and
here I'm at a place that I don'twant to be and I feel like
somebody else should be there,you know, and here I'm taking it
out on everybody else becausemaybe I'm not getting my way,
Things aren't going the way thatI thought they should go, you
know, and not, you know, lettingit ruin my whole day and
(13:10):
somebody else's day, but tryingto seek the positive and not
freezing up.
So there was a cool coursewhere we could have just simply
said uh, you know what?
Let's just go back to theoffice and hang out sales.
You know, and if, like, westuck to the goal, we completed
(13:31):
the goal, you know, and withthose little things that would
pop up every now and then, youknow, not getting stuck and not
staying fixated on it and movingbeyond it.
And you know and I'm using thatas an example, not that
anything really wrong happened,but I, being an entrepreneur or
being a manager, you know, andeven if it's to work as much as
(13:59):
I do when I go pilot or thepilot and listening to the shit
that I got to deal with.
You know, like you know, allthe emails that we receive is
somebody else's problem, right,text messages, somebody else's
problem.
You know, that's just what wedo.
We're fixers, we fix, we fix it, fix people's bruise, we fix
(14:22):
people's problems, we fixpeople's issues and sometimes
we're people's punching bags.
And how do we recover from thatand how do we stay resilient
and move past that?
You know, not stay fixated.
For me, I try to think aboutokay, what's my what?
Okay, done phone calls over, isthere something that I need to
(14:44):
do to resolve this issue or isit something I can't do now?
Pass the way till Monday?
You know, again,compartmentalizing it, putting
it back here, moving on, youknow, is definitely a skill that
I suck at and have sucked atover the years.
(15:05):
Man, like something wouldhappen, I don't care what it is,
shoelace would break, dude dayruined, everybody's day's ruined
, and I'm not happy until it is.
You know, I just get so jackedup on stuff Like I couldn't move
on, I couldn't push forward, Iwould get so stuck in stupid
(15:29):
stuff.
And it's crazy because likemajor things would happen and
like I could deal with that, butlike something, things would
happen and like I could dealwith that, but like something
little would happen, like I'dfreak out and just manage and
lead and parent and justeverything.
Really bad, you know.
And I think what one thing it'sreally helped me is just
watching other people behavepoorly.
(15:50):
We had a situation come up andI feel like someone treated me
very poor okay, right, wrong orindifferent.
It's kind of how I felt.
But I don't know how many timesin my life, in my career, my
childhood, my teenage years,where something like that would
have happened and and listen, itwas minuscule, but too much
(16:15):
work by my actions, by thefreaking, swift, sharp flick of
my tongue, and just slice theirthroat and go straight for the
jugular and just blow it so farout of proportion because I felt
like they hurt my feelings orthey're treating me badly or
(16:39):
whatever.
Right, instead of taking intoconsideration that maybe they're
in a place, a position, a spotthat is making them feel super
uncomfortable.
Right, and unfortunately thatprobably has nothing to do with
me, but I happened to be thereand it was taken out on.
(17:00):
Okay, I've done it.
I don't know how many timesI've done it.
It's just like pulling out infront of somebody and they, the
person that you go out in frontof, they, they, their behavior
is so poor and so bad.
It's so ridiculous.
That's me there go I, okay, andI know how that made me feel.
Or some asshole riding your assgoing up the highway, right.
(17:23):
That's me there go I, right.
So I've got to experience it onboth sides and it's kind of like
how do I want to?
How do I want to react?
How do I want to respond tothat?
Do I want to be graceful andempathetic and hey, no problem,
no, I can't Shit, no problem,man, you know what I mean and
(17:44):
today I'm not perfect at it, butI would say and I think Vic got
the experience a couple oftimes, he even mentioned it to
me, you know, like it basicallysaid to me thank you for being a
good example to me, you know,because people want to be around
people that are in control,right, they want to know when a
situation pops off like I don'twant my team and I'm sure
(18:07):
there's still people on the teamtoday that has experienced me
just losing my shit, right, andthere are.
There is a time and a place tolose your shit.
Don't get me wrong, because I'mnot put on this earth to be a
doormat either.
Ok, because I'll bend, buteventually I will break.
But I know when I need to shutoff before I get to that point
(18:30):
and, unfortunately, sometimeswhen I think I'm shutting off
and I'm going to shut off, I endup taking it out of rocket
terror.
And I got to watch myself andbe careful there too, because
I've poured into everybody elseand you know, empathetic,
capacious, tolerant.
Then I get home and it's kindof like they'll look at me wrong
man, and I don't even have tosay anything.
(18:52):
They see it, you're notlearning that.
They see it.
Yep, they scatter.
You know, learning that.
They see it.
Yep, they scatter.
You know, and I don't want tolive like that.
Even my animal sets that shitLike three dogs and cats, three
grandchildren God help, last amonth.
You know, listen, we get to dothis, we don't have to.
(19:13):
Now I was thinking that almostthe entire time down there.
I even texted Jana when we weredown there, right before we
walked into that big meetingdown at Atlanta.
You know, normally I'm nervous,a little bit nervous.
You know, before a big meetinglike that, dude, I was actually
super excited.
I've been leading up to this.
I've been excited about thatbecause I think a lot of people
(19:33):
would look at it as negative,but it wasn't.
I mean it was.
I was super excited.
I could wait for theopportunity that was going to be
presented to us, and fiveminutes I was sitting in the
truck, we were at the wrongplace and I texted Jan out that
we get to do this.
We get to do this thing, nomatter how bad we think it is,
(19:56):
no matter how good we think itis, both of which are temporary.
You know what I mean?
The good days are temporary.
The bad days, the mediocre days, that shit's just temporary,
right?
But you know what we get to dothis?
We get to experience this joy.
We get to experience this pain.
You know, what have I learnedfrom any of this?
(20:18):
What has brought me joy?
I'm going to seek more of that.
What has brought me this pain?
Oh, I do not want to experiencethat.
I don't want to do that.
Right, if I can keep my eyesopen and remove the blinders,
you know, and start reallytrying to enjoy life more, even
(20:40):
in, even in times of turbulence.
Right, because it's happeningfor us.
It really truly is.
We talk about this all the timeand it's like what does that
actually really mean?
Like, can you say that toyourself when you're going
through shit?
Like practice that.
And I have, like, like I, why Iknow this is happening for a
reason.
(21:01):
Like, why is this happening forus right now?
Why is this?
We had a conversation with mikeand he's talking about, you know
, somebody being real supernitpicky about something.
I was like, dude, that's great,right, like that's now use that
as standard.
I don't know how many timeswe've come across you know
people that just theirexpectations are so high, you
(21:24):
know, and it creates a toughatmosphere.
It creates tough, you know, toplease and we're all people
Please respect us.
We're sorry, you know, and ofcourse, all we want to do is
just love it.
Those around us, those that welove, this we work for, you know
, and it went somewhatdissatisfied.
But if you could look at it interms of like, okay, that's the
(21:48):
standard, because if we can keepthis person happy, I'm not
saying you need to come adoormat or anything I have to.
I'm speaking more for, uh,customer entrepreneurial.
You know customer relations,right, and and I'm not saying
every customer's good fit eitherright, sometimes you gotta walk
through some of them bad onesto realize that's just not a
good fit.
(22:08):
But in this particularsituation, where this is a big
customer for us or it's kind oflike you know, big client long
term.
A third way of courage for thatcustomer and they have an
individual that works for themthat their standard just seeks
to be a little bit higher thaneverybody else.
(22:29):
Not unrealistic?
I don't think it seemsunrealistic, but that's the
standard.
You know, the SEC for the team,and sometimes there has to be
consequences for people's eyesto open up like send it back out
, send them a back charge, ifyou know there's got to be some
(22:52):
form of I don't even want to usethe word punishment, but some
kind of ramification right forfor their act.
Like it's a bitch I'd be likeeaters don't tolerate that like
it's gonna make you and makesure everything's tidy, or it's
(23:12):
you're.
You're gonna spend three hourslater taking care of this, or
you're gonna to backtrack orwhatever.
Mikey, I'm just going to usethat as a setting a standard.
That's a good opportunity toset a standard, a learning
lesson for the team and gettingover it right, get over it, and
(23:36):
that's how SOVPs and KPIs areformed.
You know, that's something elsewe worked on a lot too.
You know, as things came up, itwas kind of like and I know
this might sound dumb but Tamwrote us a KPI or, I'm sorry, an
SOP for our food drive, so thenwe can share that with everyone
else.
Like, this is how we've done it.
I'm not saying it's a hundredpercent, I'm saying this is a
(24:08):
framework in which has workedfor us in the past.
And here you go, this is how weperform a food drive, so other
locations can host their ownfood drives, right.
So instead of running from that, trying to reinvent the wheel
every time that we do it Now,next year we can look back to
SRP.
Right, if we appoint someonehead of the like, here's your
SRP.
You know and I'm using I'musing the VDRI as an example and
(24:33):
you could be a member there's anew position that we just
(24:54):
filled with a service technicianand service manager at the
Greenville location.
So Tim wrote out an SRP andthen I looked at it and then we
kind of threw in like how I usedto do it, with calendar and
stuff like that, so then wecould share it with Mike.
(25:24):
And you know of training byhearsay.
That works when there's threepeople in the organization.
But as we grow and go throughthose growing pains, it stayed
resilient.
It's like, hey, why don't wejot this stuff down as we go
along here, as things pop up.
Now we got to have certainpiece for everything.
But again something else thatwe talked about, like we need to
(25:47):
go review some of them.
Some of these might be fiveyears old, some of them might
only be six months old.
But now that we hired someoneelse to do a different position
and removed something offsomebody's plate that's no
longer required to do thatposition.
The SOP is going to change.
Then we've noticed some of thatrecently too, where John and
(26:10):
Jane's things were kind ofoverlapping, so people were
reaching out to John when nowit's in fact James's position to
take care of emails and thingslike that.
So you know what I mean.
As our eyes are open to likewhy this is happening for us, we
we catch them at like, oh,we've got to revamp the SOP,
(26:33):
that's they're still reachingout.
That's why so-and-so's stillbeing attacked in these emails
who no longer is in thatposition because they've moved
on to a different and betterposition.
You know what I mean.
It's like when you can starthaving these moments of clarity
and stop stay it, staying stuckin the negative Dude, like I
can't like the older I get, likeI can't stand being around
(26:53):
negative people.
I can't stand negative shit.
Victor Yori (26:56):
You know, Ty, I think the biggest thing is is
that, wherever our mindset is atthat moment, that's what we're
looking for For being negative,we're only looking at the
negative stuff.
Ty Cobb Backer (27:08):
Yeah.
Victor Yori (27:08):
You know what I mean.
Yeah, that's the biggesttakeaway from it.
If you do what you said to do,which none of us are perfect at,
but if you do that, if you say,okay, what am I being taught
here, you know what's the lesson, you know what I mean, then
you're looking for the positive.
Ty Cobb Backer (27:36):
You're looking and that's how to find those
things, to build on the sepsis.
You know what I mean.
Yes, totally, totally.
But if you're stuck in thenegative, there's no solution
there and it's not going to cometo you when you're just
bitching, you complaining andpoking and prodding and
belittling and there's nosolution there.
You know what I mean.
It's like if you could trainyour mind.
It's a skill.
It's a skill to look for thelies.
Yeah, there's some negative.
It's cool, but you're trying togive.
(28:01):
Got to ask that.
And whether it's writing SFPs,whether it's sitting down with
that individual would have anadult conversation without
making each other feel like apiece of shit or you know,
acting like you're superior,you're looking down, you know at
them or whatever you know.
(28:22):
I mean it's not, it's reallytruly not even worth it.
Uh, and one, think about theemotional hangover that you
experience by staying stuck andthe negative and why you think
why, why you're like why don't Ihave the energy?
I?
I got so much of my that I haveto do, and a lot of that is
because one, they're not as acult.
(28:44):
Two, you think you could do itbetter than anybody else, right,
and that's negative thinking.
That is negative thinking.
And then you get resentful ateverybody else because they're
not helping you with any timethey've ever tried to help you.
You know, I got this.
In the long run you'd be.
(29:06):
You look like dipshit.
Yeah, you look like dipshit.
Yeah, you look like dipshit.
So you know, and I think we'vegot the experience a little bit
of all this, you know, and I'mtired.
I don't know if you're tired,but I'm tired, not necessarily,
I think, maybe from being up atthree o'clock this morning,
(29:28):
maybe a little tired.
I'm road weary, yeah, roadweary, yeah.
But uh, you know, I think, youknow, I think I'm going to wrap
it up.
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