In this episode, host Mandeep Bhalla talks with James Hatfield, Chief Revenue Officer at LiveSwitch, a leading platform transforming how businesses use video to scale. With years of leadership experience in both startups and Fortune 500 companies, James shares his insights on technology, leadership, and the future of communication.
James has been instrumental in LiveSwitch’s success, playing a key role in customer experience and overseeing all revenue-generating processes. Before joining LiveSwitch, he led the creation of the Customer Buying Experience at IQVIA and served as President of Sales at Sageworks. LiveSwitch’s platform is now used by businesses ranging from entrepreneurs to global enterprises, helping them connect with customers and document work in real-time.
A major focus of this episode is the future of video communication. James shares his thoughts on how video technology will evolve in the coming years, particularly in industries like home services, and how it will reshape the way businesses build relationships and streamline operations.
James also reflects on key leadership lessons he's learned throughout his career, including the importance of creating efficient processes and staying agile in a fast-changing tech landscape. He discusses the differences in how startups and large enterprises approach innovation, and offers insights into the challenges and opportunities each faces.
One standout moment in his career was a decision at LiveSwitch that significantly impacted the company’s growth. James shares how data-driven choices and customer feedback played a crucial role in shaping the company’s strategies.
Finally, James addresses the biggest challenges facing tech leaders today, particularly in managing rapid innovation and diverse teams. He emphasizes the need for clear vision and adaptability to lead successfully in today’s fast-paced world.
This episode is a must-listen for entrepreneurs, business owners, and leaders in the home service industry who want to harness technology to grow and innovate. Tune in to hear James Hatfield’s expert insights and valuable leadership lessons!
Popular Podcasts
Fudd Around And Find Out
UConn basketball star Azzi Fudd brings her championship swag to iHeart Women’s Sports with Fudd Around and Find Out, a weekly podcast that takes fans along for the ride as Azzi spends her final year of college trying to reclaim the National Championship and prepare to be a first round WNBA draft pick. Ever wonder what it’s like to be a world-class athlete in the public spotlight while still managing schoolwork, friendships and family time? It’s time to Fudd Around and Find Out!
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.