If you're looking for an inviting atmosphere full of community, great beer, and a place you can bring your dog, then this episode is for you.
This week, I am joined by Jay Southwood, Founder, and President of Break Rock Brewing. Break Rock Brewing is the ONLY current brewery to hit the city of Quincy and prides itself on being a place you can relax after putting in long hours of hard work.
During our conversation, Jay shares the process behind starting Break Rock Brewing and the unique challenges faced during COVID-19 that impacted the trajectory of opening for business.
Jay also shares how Break Rock Brewing honors Quincy's rich history and looks toward an expansive and opportunistic future. We also discuss the importance of hiring staff that connects with the customer and provides top-tier customer service that brings the community wanting to come back time and time again.
Topics Discussed:
- Why your team’s customer service should be a top-tier priority
- How Covid-19 impacted the trajectory of opening for business
- Combining history and present-day behind the name break rock
- The process behind brewery distribution
- Bridging the gap between honoring the past and looking forward
Connect with Break Rock Brewing:
- Website: https://www.breakrockbrewing.com
- Facebook: https://www.facebook.com/BreakRockBrewing/
- Instagram: https://www.instagram.com/breakrockbrewing/
- LinkedIn: https://www.linkedin.com/in/jaysouthwood/
- Twitter: https://twitter.com/BreakRockBrew
Additional Resources:
Contact Break Rock Brewing:
- Address: 534 Victory Rd, Quincy, MA 02171
- Call: 617-481-0019
- Email: Jay@BreakRockBrewing.com
Connect with Mark Condon:
- Facebook: https://www.facebook.com/BostonsBestPodcast
- Instagram: https://www.instagram.com/bostonsbest_podcast/
About Boston’s Best:
“Highlighting successful businesses in and around Boston, MA.”
Go behind the scenes with financial planner Mark Condon as he asks industry-leading experts to talk about their businesses throughout the state of Massachusetts.
Through each episode, Mark finds what sets these different businesses apart from their competition and how they rose above the inevitable challenges they faced along the way to their ultimate success.
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