All Episodes

March 23, 2021 18 min

I've been spending a lot of time this year thinking about capacity.

A lot of the work I do focuses on helping clients streamline their operations to increase their capacity without increasing their costs or business complexity.

ScaleSpark actually started as an outgrowth of me running businesses and holding a full-time job. We owned a guest ranch and a brick-and-mortar store while I worked full time and ran all the back ends of those operations.

I had to figure out a way to make that backend run seamlessly and efficiently because I only had maybe an hour or two a day before I went to my day job and I needed to be really effective with my time… which led me to software.

I used software tools to make the operations mostly run without me. Understanding how to use technology to boost capacity was something I had to learn for my businesses to survive. And eventually I started ScaleSpark to help other businesses harness those tools and boost their own capacity.

Even though increasing capacity is one of my core competencies, capacity has been a real issue for me over the last year. So the first question I asked was: what can I stop doing?

It actually turned out that there was a lot of stuff that, when I really examined it, wasn't bringing value into my business, but it was sucking up my time. I needed to get my business back to a place where if I needed to, I could set it and forget it. Maintenance mode. 

For this episode, I wanted to figure out what maintenance mode means to different people and what it looks like in different kinds of businesses. I started asking podcast guests and people around me what maintenance mode meant to them and I never got the same answer twice. 


Listen to the full episode to hear:

  • Growth mode versus maintenance mode and how you can be in both at the same time
  • How the skills, systems, and tools that you would build and develop for maintenance mode are pretty much the same as the ones you would build for scaling
  • Why process can be so powerful for increasing your capacity, whether that's for 
  • maintenance mode scaling or just to make your job take less time
  • How maintenance mode affects product-based businesses and how to define which products require you to be more involved and which ones can run on their own
  • Learn more about Ryan, Anna, and Tamara:

  • Ryan Lazanis – futurefirmaccelerate.com
  • Anna Wolf – superscriptmarketing.com
  • Tamara Kemper – trainual.com
  • Learn more about Susan:

  • Scalespark Dollars + Decisions Roundtable
  • Twitter @ScaleSpark
  • LinkedIn @thesusanboles

  • Share
    Mark as Played

    Advertise With Us

    Popular Podcasts

    Crime Junkie
    Bob Saget's Here For You

    Bob Saget's Here For You

    BOB SAGET’S HERE FOR YOU is a podcast that is like no other— For one, this podcast has guests who are friends of Bob’s, or just really interesting people who many of you know and love. Secondly, this podcast is unique because it goes inside Bob Saget’s mind, and then quickly filters out through his mouth. Bob has a way of calming people he has conversations with as well as being entertaining and often informative. Bob talks with his guests with genuine empathy and humor, while reaching his unusually diverse audience that he talks to as a friend, Bob is the dad with great advice, the irreverent funny guy who’s always there when you need a laugh, and the free-associative Bob who goes off on crazy tangents then returns to the subject at hand, as serious or as comedic as it may be, to wrap up each episode in a way only Bob can do. Because he really does believe, “He’s here for you."

    Dateline NBC

    Dateline NBC

    Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations.

    For You

      Music, radio and podcasts, all free. Listen online or download the iHeart App.

      Connect

      © 2022 iHeartMedia, Inc.

      • Help
      • Privacy Policy
      • Terms of Use
      • AdChoicesAd Choices