Episode 568 - Interview with John Formica!

John, the “Ex-Disney Guy” is a former Disney leader, internationally known speaker, coach and author of the top selling book, “Making The Customer Experience Magical Now!” John has inspired audiences with over 3,000 presentations and keynotes across the globe. He has appeared on all major TV networks and featured in business journals and magazines as Australia’s Top Five Best Customer Experience Speaker. John was also selected as one of the Top 10 World Global Thought Leaders and Influencers on Customer Loyalty in 2021, 2022 and 2023. Prior to speaking, John acquired over 30 plus years of experience in top leadership positions with hospitality industry giants like Hyatt, Hilton, and over a decade with the Disney Company. During his time with Disney, John opened and managed their top luxury hotels, to lead his teams to achieve the highest guest satisfaction ratings among all WDW Resort Hotels. Today, John is “America’s and Australia’s Customer Experience Coach” and one of the World’s Foremost Disney Philosophy Experts on business growth, leadership, team culture and creating magical customer/visitor experiences. He continues to present and coach professionals, teams, tourism communities, leaders and small businesses of all industries throughout the world in Australia, Saudi Arabia, Jamaica, Dominican Republic, Romania, and the UK. John mixes his contagious enthusiasm, experiences and insight with motivational stories to deliver a high content message that will have you “laughing, learning and inspired!”