Join Brigham Dickinson, the powerhouse behind Power Selling Pros, as he shares insights on how to transform customer service in the home service industry. Discover how his passion for Spartan Races ties into his philosophy of helping business owners enhance their customer interactions and boost sales.
Brigham discusses the importance of well-trained Customer Service Representatives (CSRs) and technicians, emphasizing the need for creating 'wow' experiences for customers. Learn about the unique training programs at Power Selling Pros that guarantee an 85% closing ratio, ensuring that contractors are the preferred choice for homeowners.
Dive into real-world examples and strategies to overcome common challenges faced by service professionals. From handling difficult calls to fostering relationships with customers, Brigham reveals how soft skills can make a significant impact on service revenue.
Explore the role of AI in the customer service landscape and why human connection remains crucial. Whether you're a small business owner or part of a large organization, this episode offers valuable lessons on elevating your customer experience and standing out in a competitive market.
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
New Heights with Jason & Travis Kelce
Football’s funniest family duo — Jason Kelce of the Philadelphia Eagles and Travis Kelce of the Kansas City Chiefs — team up to provide next-level access to life in the league as it unfolds. The two brothers and Super Bowl champions drop weekly insights about the weekly slate of games and share their INSIDE perspectives on trending NFL news and sports headlines. They also endlessly rag on each other as brothers do, chat the latest in pop culture and welcome some very popular and well-known friends to chat with them. Check out new episodes every Wednesday. Follow New Heights on the Wondery App, YouTube or wherever you get your podcasts. You can listen to new episodes early and ad-free, and get exclusive content on Wondery+. Join Wondery+ in the Wondery App, Apple Podcasts or Spotify. And join our new membership for a unique fan experience by going to the New Heights YouTube channel now!
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.