Ep. 123: Training from the Trenches: Mary Rossi on Mastering Claims, Grit, and Growth

In this episode, we sit down with Mary Rossi, powerhouse owner of Rossi Claim Services and founder of the soon-to-launch Rossi Claims Academy. With a career that began as a carrier adjuster and evolved into building her own successful independent adjusting firm, Mary brings unmatched insight into the claims world—she’s been on the inside and knows how to lead from the front lines. We talk about her upcoming “Training from the Trenches” debut at the Combined Claims Conference, the value of real-world education in the industry, and her mission to elevate the next generation of adjusters. Off the clock? Mary’s an athlete, fitness enthusiast, Peloton regular, wine lover (with her own vineyard), and proud Italian working toward dual citizenship. This episode is packed with wisdom, energy, and authenticity—just like Mary herself.