Business Excellence - TOP 5 Series

Business Excellence - TOP 5 Series

In keeping with the theme of our podcast, "Business Excellence" we have decided to release a new edition, the Business Excellence Top 5 Series. In this series we interview the best contributors we can source to tell us about their Top 5 tips, tools or ideas relating to their topic around business and / or life. Hosted by Lindsay Adams OAM CSP and Rael Bricker CSP bringing 60+ years of entrepreneurial success and professional speaking together.

Episodes

October 12, 2025 24 mins

“By combining these human insights with data-driven decision-making, organizations can ensure that the systems and experiences they design are truly aligned with the needs and expectations of those they serve.”

 

TIME STAMP SUMMARY

02:10  Technology should enable and enhance the experience, not be the primary focus.

10:30  Balance between automation and maintaining human connection in customer interactions.

15:50 Adapting systems to avo...

Mark as Played

“Done is better than perfect.”


TIME STAMP SUMMARY

00:43  Niche and getting clear about what one wants to be known for.

05:21 Creating valuable evergreen content and consistency

16:01 Visibility to elevate one's thought leadership platform.

20:10  Thought leadership can attract the right audience 

 

The Top 5 Tips for Building Your Thought Leadership Platform 

1. Own Your Niche with Authority

2. Create Valuable, Evergreen Content

3....

Mark as Played

“If you walk away without creating a commitment, we don't have it. There's no teeth in the game.”

 

Karin Hurt Top Five Tips For Navigating Workplace Conflict

1. Building  human connection

2. Creating clarity

3. Cultivating curiosity

4. Achieving commitment

5. Using power phrases

 

TIME STAMP SUMMARY

01:25 Creating connections before needing to address difficult conversations.

05:10 Conflict cocktails which are complex conflicts cau...

Mark as Played

"Don't just write a book. Write a book that's going to position you as an authority. So, write with authority. A lot of business professionals write books that are going to boost their credibility. A book is not going to just make you an authority automatically. So, you need to position yourself as a thought leader by integrating your book into your overall strategy, make it part of your ecosystem for your marketing ...

Mark as Played

“ The work is never ending. In schools, there's always more work in terms of preparing lessons and being prepared and worrying about students and the support they might or might not be receiving at home as well.”

 

Steve Francis Top Five Tips For Teacher Well Being

1. Teaching is stressful because it is important work.

2. It isn't a one size fits all solution.

3. Teachers need to make informed choices to put in place boundarie...

Mark as Played

“At the core of it, is the people, a lot of people want to talk about processes and tools, and that's great, but your project probably didn't fail because you used PMI version or Prince two's version, if you had weekly meetings or stand-up meetings. That's probably not why it failed. It's probably because the people were not set up for success from the beginning the whole way through to the end, and that&ap...

Mark as Played

"Writing is not a solo sport.” 


Rhea Wessel Top 5 Tips for How to Find a Constant Stream of Story Ideas to Position Yourself As the Go- To Expert in Your Niche 

1.  Know your thought leadership niche

2. Frame Your stories

3. Use AI for research and ideation 

4. Practice free writing

5. Try Chartifying

 

TIME STAMP SUMMARY 

01:53 Identifying your leadership niche, combining expertise, passion, purpose, and a unique viewpoint.

06:12 ...

Mark as Played

“People get caught up with digital and data and thinking, 'Oh, I've got to game the system. I've got to know the algorithm. But at the end of the day, remember that there's actually a human on the other end."

 

Brendan Lee Top Five Top Tips For Improving Your Digital Ads Conversion Rates

1.  Know who you are most going to be able to help

2.  Speak specifically to that target audience

3.  Talk about the problem t...

Mark as Played

“You either grow within or you go without”


 TIME STAMP SUMMARY

01:20 Taking responsibility for one's life and becoming the hero of their own story.

05:10 The importance of standing for one's greatness and not clinging to limitations.

08:05  Reframing beliefs with positive declarations and taking action to overcome setbacks and achieve greatness.

13:00 Personal development and setting goals aligned with our desired identit...

Mark as Played

"If you can stand to have it done to 80% of how you would do it, you can have employees. And if you can't, then you should just stay a solopreneur."

 

Eden Lovejoy Top Five Tips For Business Management

1.  Is your business running you? 

2. Delegation is not abandonment

3. The matrix system for success

4. Clarity drives productivity

5. From overwhelmed to empowered

 

TIME STAMP SUMMARY 

01:38    Importance of creating systems t...

Mark as Played

“Persuasion is not limited only to business. It's certainly not only limited solely to sales, and it's not also only limited to simply management in all walks of life, professionals use persuasion. Doctors need to persuade. Lawyers, in particular, need to persuade, and in fact, at home, parents need to persuade.”

 

Paul Du Toit's Top Five Tips For How You Can Change People’s Minds and Influence Their Decisions While Bu...

Mark as Played

“We are all living our legacy every moment of every day, choice by choice.”


Kat O’Sullivan Top Five Tips For living your legacy on purpose

1. Let go of the doubts that are keeping you from living the life you really want

2. Ask yourself, what if “impossible” is just a story you are telling yourself?

3. When “shift happens” embrace disruption as your BFF

4. Confront limiting labels that can keep you and others stuck

5. Embrace the re...

Mark as Played

“Whenever we pretend to be something we're not, we're generally not going to be very successful at it. So, you shouldn't try to be the loudest voice in the room. You shouldn't try to be the person who speaks up the most at a meeting, because that's not just who you are as an introvert.”

Stacey Chazin Top Five Tips For Introverts To Become Powerful Leaders

1.      Know and Own Your Strengths

2.      Leverage St...

Mark as Played

"You have to be the owner of your business and not the operator, and you need to learn how to duplicate yourself, which means teaching other people to do the kinds of things that you do, so that you're free to work on developing strategy and growing the business."


Ral West Top Five Tips For Achieving Business Success While Living Your Dream

1. Organize your business to free up your time:

2. Use systems and leverage...

Mark as Played

"Most people come to work every day. They want to succeed. They want to be owners. They want to take initiative and somehow management kind of gets in their way of all of that."


Scott Morris Top Five Tips For Maximizing Your Direct Reports’ Productivity & Engagement

1. Get on the same side of the table with your directs

2. Slow down to speed up – small things that make a big difference if done right

3. Shape your thi...

Mark as Played

"Leadership isn't about perfection—it's about consistent, strategic progress.”


Jaclyn Strominger Top Five Tips For Unstoppable Leadership

1.      Vision

2.      Mission

3.      Action

4.      Delegation and team alignment 

5.      Measurement and monitoring

 

TIME STAMP SUMMARY 

03:28 Understanding the deeper purpose behind goals

07:29 Creating focused action plans aligned with intentions

13:24 Importance of human connecti...

Mark as Played

“If we are bold enough to consider the spaces where we step in crap, there are equal number of advertunity openings for us to see a way out.”

Nathan Andres Top Five Tips For Building Authentic Resilience

1. Facing Reality, 

2. Using Energy, 

3. Building Authenticity, 

4. Leading with Love (the anchors of the REAL model) and using

5. Advertunity.

 

TIME STAMP SUMMARY

01:37  The concept of the "power pack punch" of authentic resilie...

Mark as Played

“The opposite of trauma responses or the opposite of being stuck in a toxic stress loop, is agency, having the ability to make a choice.”

Christy Gibson Top Five Tips For Emotional Regulation

1. Notice 

2. Connect to Breath and Body 

3. Iffirmations

4. Lenses 

5. Flexibility 

 

TIME STAMP SUMMARY 

01:34  Noticing your nervous system (overactive vs. underactive states)

04:21  Connecting through grounding and breath techniques

10:03  Using &quo...

Mark as Played

“Saving Face is not a culturally specific necessity. Saving Face is universal to human beings. If you want somebody to say and do something that was not originally their idea, I would argue that helping them save face and protect their self-image is at least 85% of the battle”. 


Michael Reddington Top Five Tips For Obtaining Every Day Confessions In Your Business Conversations 

1. Help people save face

2. Allow others to feel in ...

Mark as Played

“Success equals value, the amount of value something has multiplied by leverage. And leverage is how you either magnify or multiply the value.”

 

Mike Handcock Top Tips For Building  Any Business To A Global Business Level

1.  Clarity

2.  Market Understanding

3.  Partnerships

4.  Build a Killer Team

5.  Plan Your Exit Strategy


TIME STAMP SUMMARY

01:26 Understanding the rules of the business

07:10 Getting clear on what the marketplace wa...

Mark as Played

Popular Podcasts

    My Favorite Murder is a true crime comedy podcast hosted by Karen Kilgariff and Georgia Hardstark. Each week, Karen and Georgia share compelling true crimes and hometown stories from friends and listeners. Since MFM launched in January of 2016, Karen and Georgia have shared their lifelong interest in true crime and have covered stories of infamous serial killers like the Night Stalker, mysterious cold cases, captivating cults, incredible survivor stories and important events from history like the Tulsa race massacre of 1921. My Favorite Murder is part of the Exactly Right podcast network that provides a platform for bold, creative voices to bring to life provocative, entertaining and relatable stories for audiences everywhere. The Exactly Right roster of podcasts covers a variety of topics including historic true crime, comedic interviews and news, science, pop culture and more. Podcasts on the network include Buried Bones with Kate Winkler Dawson and Paul Holes, That's Messed Up: An SVU Podcast, This Podcast Will Kill You, Bananas and more.

    24/7 News: The Latest

    The latest news in 4 minutes updated every hour, every day.

    Dateline NBC

    Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com

    Stuff You Should Know

    If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.

    The Bobby Bones Show

    Listen to 'The Bobby Bones Show' by downloading the daily full replay.

Advertise With Us
Music, radio and podcasts, all free. Listen online or download the iHeart App.

Connect

© 2025 iHeartMedia, Inc.