In the podcast episode, Dave Sobel discusses the current state of AI adoption among managed services providers (MSPs). According to Barracuda's global MSP report, MSPs are feeling the pressure to enhance their knowledge and application of AI products and services to meet customer demands. The report also highlights the increasing focus on security-related services, with MSPs anticipating a rise in revenue from recurring managed services in 2024.
The episode delves into the impact of AI on the labor market, as revealed by new research from MIT's Computer Science and Artificial Intelligence Lab. Contrary to previous fears, the study suggests that job destruction from AI will occur gradually, giving policymakers time to prepare and mitigate its effects. Additionally, a Slack report emphasizes the importance of providing proper training to employees using AI to avoid an increase in busy work and ensure productivity.
Salesforce's introduction of Slack Lists, a feature aimed at transforming Slack into a collaborative project management tool, is highlighted in the episode. The integration of project and task management functionalities within Slack is seen as a strategic move to enhance collaboration, improve accountability, and increase productivity for teams. The discussion emphasizes the need for proper training to maximize the potential of Slack Lists and the importance of support from Salesforce during the transition.
The episode also touches on initiatives such as CISA's Secure by Design and Gartner's recommendations for CISOs to enhance their cybersecurity approach. The focus on secure design practices, legislative developments, and building a resilient cyber workforce underscores the evolving landscape of cybersecurity. Furthermore, insights into AI jailbreaking and innovative workplace communication tools like Imovid provide a glimpse into the future of technology and the importance of staying ahead of industry trends for MSPs and software developers.
Three things to know today
00:00 AI Hype vs. Reality: Why Training and Security Remain Key for MSPs
03:38 Salesforce Enhances Slack with Project Management Features: Introducing Slack Lists
Supported by:
https://huntress.com/mspradio/
All our Sponsors: https://businessof.tech/sponsors/
All our Sponsors: https://businessof.tech/sponsors/
Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/
Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/
Support the show on Patreon: https://patreon.com/mspradio/
Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech
Popular Podcasts
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Las Culturistas with Matt Rogers and Bowen Yang
Ding dong! Join your culture consultants, Matt Rogers and Bowen Yang, on an unforgettable journey into the beating heart of CULTURE. Alongside sizzling special guests, they GET INTO the hottest pop-culture moments of the day and the formative cultural experiences that turned them into Culturistas. Produced by the Big Money Players Network and iHeartRadio.
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.