All you need to know about the Butterfly National Helpline

There can be shame, guilt and fear attached to a struggle with one’s body or eating, not to mention confusion about whether you, or your loved one, may have a diagnosable or treatable problem. These are just some of the reasons why too many people don’t ask for help. It’s a pity, because talking to a professional can be life-changing. That’s why the Australian Government provides funding to the Butterfly National Helpline, a free and discreet information and support service available to anyone, anywhere in Australia. It's a safe space to connect with a trained counsellor; all you need is the courage to take that first step.

“You need somebody who understands how complex and multifaceted eating and body image-related struggles can be,” says Ayesha Khan, the Helpline’s Clinical Operations Lead. “Everyone is welcome to contact us with their questions or concerns. Typically, people experiencing an issue with their eating behaviours reach out, but it could also be their family members or friends. Many health professionals contact us too.

”We asked Ayesha to walk us through how to use the Helpline, what it can and cannot do, what help-seekers can expect when they connect, and her insider’s view of the service.

Tune in to our latest episode to discover how the Butterfly National Helpline can support you, your loved one, or your client.

Contact the Butterfly National Helpline

If you are in crisis contact Triple Zero

If you are in crisis, contact Lifeline

If you are a young person in crisis, contact Kids Helpline

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