Elliot Hill - Keeping the Human Touch in a Tech-Driven World

🎙 Captive Conversations: Elliot Hill

Elliot Hill from 1 Lombard Street joins me to explore the balance between hospitality and technology. With years at the helm of one of London’s most iconic restaurants, he shares how to innovate without losing the human touch—because great service is still about connection.

We dive into fast-paced city dining, immersive experiences, and Elliot’s journey from village pub to leading a top-tier restaurant. Plus, we tackle tech integration in hospitality—QR codes, digital ordering, and the challenge of streamlining systems without complicating service.

At its core, hospitality is about memorable moments—and Elliot has some game-changing insights on keeping it personal while embracing the future. Tune in! 🎙🚀

🎧 Episode Highlights:

• (11:36) Revolutionizing Hospitality Through Technology
• (18:52) Journey From Pub to Restaurant Success
• (37:00) Next-Level Dining Experiences and Events
• (40:20) Building Trust and Communication in Hospitality
• (49:19) Hospitality Brand Formulas and Challenges
• (01:01:35) Streamlining Tech Integration in Hospitality

➡️ and much, much more...

🔗 Links to check out from the show notes:

• 📣 TISSL
• 📣 Leat
• 📣 Storekit
• 📣 CaptiveWiFi

#Technology #Hospitality #ChangeManagement #ServiceQuality #Innovation #HumanConnection #SteveJobs #Integration #CityDiningCulture #ImmersiveExperiences #Leadership #TechAdoption #StaffRetention #Tradition #TechSolutions #QRCodes #SeamlessCommunication #TechLandscape #Collaboration #TechIntegration #TableNumberManagement