September 23, 2024 • 10 mins
Dennis Riggans is the owner and CEO of Aire Serv. The HVAC company, which handles refrigeration, heating and cooling for residential and light commercial, is located on Illinois Ave South in Mansfield. Aire Serv has been in operation since 2014 and serves Richland, Ashland, Morrow, Marion, Huron and as far south as Licking county.
Dennis, who was born in the state of Pennsylvania, is married with two kids.
Learn more about Dennis Riggans, and his company, on the podcast.
Dennis, who was born in the state of Pennsylvania, is married with two kids.
Learn more about Dennis Riggans, and his company, on the podcast.
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
The CEO you should know. Brought to you by Roby
Foster Miller Eric Insurance. This week's CEO Dennis Riggins, owner
and CEO of air Serf, located in Mansfield. Dennis, good morning,
Thanks for coming in.
Speaker 2 (00:17):
Good morning, Thank you for having me in.
Speaker 1 (00:19):
You're very welcome. It was great to meet you. And
I'm excited because I don't know a lot about your company.
Maybe those in the area do, maybe they just move
to the area. So we're excited. Let's kind of give
you a moment here to tell us a little bit
about what your company does.
Speaker 2 (00:33):
We're an HVAC company. We focus on refrigeration and heating,
cooling for residential like commercial. We do have design build
We can lay out anything you want and if you
give us a call, we're happy to come and take
care of any issues that you have or give you
a proposal for a new equipment.
Speaker 1 (00:52):
All right, tremendous. And you are telling me that you've
been involved in kind of this industry for quite some
time then, right.
Speaker 2 (00:59):
Oh yeah, I started. I started nineteen seventy four building
houses and working my way through plumbing, HVAC, electrical, masonry,
lame block from the ground up.
Speaker 1 (01:10):
All right now. Where are you guys located at in
the area.
Speaker 2 (01:13):
We're at one seventy five Illinois Avenue, South, Mansfield, Ohio.
Speaker 1 (01:17):
Now, how long has the company in total? Ben in operation?
Speaker 2 (01:22):
Airserve has been in operation since twenty fourteen.
Speaker 1 (01:26):
And have you been owner CEO that whole time? Then yes,
I have Okay, all right, tremendous we are learning this morning.
You're hearing the voice of Dennis Riggins, owner and CEO
of Airserve. He mentioned you can give him a call.
They got a great website. We'll give you the website.
It is airserve dot com slash Mansfield, Ohio. Phone number
is four one nine ninety eight to eight zero five eight.
(01:49):
So when it comes to what kind of areas you serve,
you were telling me you guys have a pretty big
coverage area. Talk to us about how far far you
guys serve.
Speaker 2 (01:57):
Well, we'll go as far south as Licking County. We're Inmorrow, Marion, Crawford, Richland,
Ashland County. We're in Urin County, pretty much central Ohio.
Speaker 1 (02:08):
Now, when it comes to you know people, you will
help you mention. Can you give us some examples in
different places you guys work.
Speaker 2 (02:16):
We take care of the equipment at the old Reformatory.
We take care of domestic violence shelter, a lot of
the local schools, Marion Triver's Career Center, South Central Schools,
et cetera. Some restaurants, Pizza Hut's one of our larger customers.
We appreciate them, you know, we appreciate all of our customers, all.
Speaker 1 (02:34):
Right, tremendous. You know, a lot of times you think
about it, is there a time of the year that
is busier than others.
Speaker 2 (02:41):
We stay pretty busy, but spring and falls typically a
lot busier than the rest of the year.
Speaker 1 (02:47):
Is there a reason why spring and you know those
are busier than others.
Speaker 2 (02:51):
Well, we want to get equipment ready for either cooling
or heating, and it's better for you to have your
equipment the service, just like you had changed in your
car and maintain your tires, brake. So whatever.
Speaker 1 (03:03):
I'm glad you brought that up because you think about that.
You always hear regular maintenance is so key to make
sure that lasts for a long time.
Speaker 2 (03:10):
Right, Oh yeah, you'll extend the life of your equipment
by many years if you maintain it. Just simply change
in your air filter makes a huge difference in the
performance of the machine.
Speaker 1 (03:21):
All right, tremendous this morning, as we learn about a
local company, and we learned about Dennis Reggins, who is
the owner and CEO of Airs Serve. So let's step
away from work and I want to find out a
little bit more about you. I'm sure our listeners do
as well. So let's step back to the very beginning.
Tell people where was Dennis Reagans born.
Speaker 2 (03:41):
I was born in Washington County, Pennsylvania.
Speaker 1 (03:44):
So we're at in Pennsylvania roughly, could you give us.
Speaker 2 (03:47):
It's city of Washington and I grew up in outside
of Prosperity, Pennsylvania, in a little burg called pump Sock
Way out in the woods.
Speaker 1 (03:56):
Now in terms of like a bigger city that somebody
would know what was kind of new?
Speaker 2 (04:00):
How are you Pittsburgh?
Speaker 1 (04:01):
Pittsburgh? Okay? Perfect? All right? Now, Next, tell us where'd
you go to high school?
Speaker 2 (04:05):
I went to the McGuffey School System based out of
Claysville in Washington County, PA.
Speaker 1 (04:10):
All right, Now, people may wonder how did you make
it to Ohio.
Speaker 2 (04:15):
Well, my sister lived in Ontario, and through a mutual acquaintance,
I met my wife, and we got married in nineteen
in actually November of eighty eighty two, and as the
steel industry started declining in Washington County, PA, we decided
to move into Ohio where my obviously Mansfield, where my
(04:38):
wife's from, and edistate here.
Speaker 1 (04:41):
I love it, all right. It's been great to learn
about how Dennis Riggins made it here to town. Now,
in terms of the industry you're in, we talk about
air serve and you've been in this industry for a
long time. How did you get Did you always know
growing up you wanted to go into you know, heating
and cooling, all those kind of things. I know you've
worked in other areas too, right, Yeah, I just.
Speaker 2 (05:01):
Love mechanical things, automobile's, motorcycles. Started working on that equipment
very early, actually, when I was in elementary school, started
working on the mini bikes, go karts, whatever, and then
it just progressed from there into the trades.
Speaker 1 (05:16):
All right. So you seem to be really enjoying what
you do.
Speaker 2 (05:20):
Oh, absolutely, Yeah, you're outside and by yourself a lot.
It's a pretty good career.
Speaker 1 (05:28):
Tremendous all right. So while we're on the topic of you,
you did say wife but don't know kids anything like that.
So tell us a bit more about Dennis and the family.
Speaker 2 (05:36):
I have a son and a daughter, both graduated from
Clearfork and one lives in Michigan and one lives here
in Mansfield. All right.
Speaker 1 (05:44):
And you mentioned your wife went to the Clairefork schools too.
Speaker 2 (05:47):
My wife graduated from Clairefork.
Speaker 1 (05:49):
All right. So while we're on the topic of you,
before we get back to work, I want to bring
up spare time. And Dennis did tell me there's not
a lot of that. He's a busy, busy guy. But
when you have a few moments where you're not working,
what kind of hobbies do you deal have?
Speaker 2 (06:03):
Oh, I'd love to rebuild and restore automobiles. I like
to you know. I also love to fish. I love
to hunt nature walks with my wife on especially nice
cool mornings. We just enjoy that.
Speaker 1 (06:16):
All right now, Dennis, let's get back to work again.
You're hearing the voice this morning. For a few more minutes,
we'll keep in Dennis Riggins, owner CEO of air Serve
right now, ballpark for us. How many staff members do
you guys have?
Speaker 2 (06:29):
Ten? Counting me, I'm.
Speaker 1 (06:31):
Sure with ten people and all of their you serve,
you guys stay busy.
Speaker 2 (06:34):
Then, right, very much so all the constantly, but we
are more than happy to take care of anyone that
has in need.
Speaker 1 (06:42):
Well, as we talk about your company, I just kind
of want to give you a moment. You know, somebody
hears about Airserve and you explain what you guys do.
But what kind of makes you guys special? If you
would gives you a moment here to talk about you guys.
Speaker 2 (06:54):
We are very customer driven. The customers are how we live.
And if you don't take care of customers, you're not
going to be in business very long. Since we can
design your system for you and give you an estimate,
and estimates are free, by the way, So if you
have any need, just give us a call and I'll
(07:15):
come visit you.
Speaker 1 (07:16):
Now, let me ask this question. You say that somebody
can design their system, can you explain that a little
bit for us? That sounds interesting.
Speaker 2 (07:24):
Well, it's a little bit of engineering and after fifty years, yeah,
I got pretty good at it.
Speaker 1 (07:30):
So they basically can tell you how they want it
to be, per se cause you give it any example.
Speaker 2 (07:35):
Sure, if we knew construction in your house, we're going
to size, the equipment size, the duckwork. The only thing
we you know, we're not going to do the electric,
but we will put everything else in.
Speaker 1 (07:46):
All right, awesome, great to learn about that. Now, if
somebody is reaching out to you, how does it work
to kind of get the ball rolling? They can go
to the website or they can call the kind of
you mentioned set up the free estimate all that kind
of hot. How does it work?
Speaker 2 (07:59):
Yes, you can go to the website, schedule your your
visit for us to give you an estimate, or you
can call in and uh, we'll put you on the
schedule for for me to come out and look you
your building over and give you an esmen on it.
Or if you have a set of blueprints, we can
take it from there.
Speaker 1 (08:14):
And I'm sure it depends on you know, each individual
place and in terms of how long it would take, right,
because some probably could be quicker than others depending on
the size. Right.
Speaker 2 (08:24):
Oh yeah, yeah, Some estimates may take two days, some
may take a couple of weeks, depending on correct on
the side of the application.
Speaker 1 (08:32):
And you can get more information by going online. It
is airserve dot com slash Mansfield that's a I R. E.
S e r V dot com slash Mansfield, Airserve dot
com and their phone number for more information customer service
is four one nine nine eight to eighty fifty eight.
As we are chatting with Dennis Riggins, owner CEO of
(08:55):
air Serve, did we miss anything before I let you
go this morning that the public should know about your company.
Speaker 2 (09:01):
Yeah, give us a call and trust me you will
be taken care of.
Speaker 1 (09:04):
Well, you mentioned somebody you know, you guys come out,
give them a free estimate. People talk about reputation, great work, right,
I mean that's something you guys love.
Speaker 2 (09:13):
Reputation means a lot, and you're not going to have
a good reputation if you're not taking care of customers.
Speaker 1 (09:20):
All right, So they will take care of you at Airserve.
And again, tell people again where you guys are located at.
Speaker 2 (09:25):
One seventy five Illinois Avenue, South Mansfield.
Speaker 1 (09:29):
For for nine zero five all right that website Airserve
dot com slash Mansfield again telephone number four one eighty
fifty eight. Is you hear this morning from the owner
and CEO of Airserve. This week's CEO you should know
Dennis Riggins. Well, Dennis, it was great to learn about
your great company and all you guys do in the area.
(09:50):
Thanks so much for being with us and we wish
you continued success.
Speaker 2 (09:53):
Thank you and thank you to all of our customers
and future customers.
Speaker 1 (09:57):
Dennis Riggins, owner and CEO of air Serve the CEO
you should know riad a bio, see a photo and
hear the extended interview at wm A n FM dot com.
This is John Roby of RFME Insurance. It is said
that a good leader sets the bar high because he
or she wants to reach goals and make the best
(10:17):
of their teams. We are proud to introduce you to
some of the community's leaders on the CEO Series
The CEO you should know. Brought to you by Roby
Foster Miller Eric Insurance. This week's CEO Dennis Riggins, owner
and CEO of air Serf, located in Mansfield. Dennis, good morning,
Thanks for coming in.
Speaker 2 (00:17):
Good morning, Thank you for having me in.
Speaker 1 (00:19):
You're very welcome. It was great to meet you. And
I'm excited because I don't know a lot about your company.
Maybe those in the area do, maybe they just move
to the area. So we're excited. Let's kind of give
you a moment here to tell us a little bit
about what your company does.
Speaker 2 (00:33):
We're an HVAC company. We focus on refrigeration and heating,
cooling for residential like commercial. We do have design build
We can lay out anything you want and if you
give us a call, we're happy to come and take
care of any issues that you have or give you
a proposal for a new equipment.
Speaker 1 (00:52):
All right, tremendous. And you are telling me that you've
been involved in kind of this industry for quite some
time then, right.
Speaker 2 (00:59):
Oh yeah, I started. I started nineteen seventy four building
houses and working my way through plumbing, HVAC, electrical, masonry,
lame block from the ground up.
Speaker 1 (01:10):
All right now. Where are you guys located at in
the area.
Speaker 2 (01:13):
We're at one seventy five Illinois Avenue, South, Mansfield, Ohio.
Speaker 1 (01:17):
Now, how long has the company in total? Ben in operation?
Speaker 2 (01:22):
Airserve has been in operation since twenty fourteen.
Speaker 1 (01:26):
And have you been owner CEO that whole time? Then yes,
I have Okay, all right, tremendous we are learning this morning.
You're hearing the voice of Dennis Riggins, owner and CEO
of Airserve. He mentioned you can give him a call.
They got a great website. We'll give you the website.
It is airserve dot com slash Mansfield, Ohio. Phone number
is four one nine ninety eight to eight zero five eight.
(01:49):
So when it comes to what kind of areas you serve,
you were telling me you guys have a pretty big
coverage area. Talk to us about how far far you
guys serve.
Speaker 2 (01:57):
Well, we'll go as far south as Licking County. We're Inmorrow, Marion, Crawford, Richland,
Ashland County. We're in Urin County, pretty much central Ohio.
Speaker 1 (02:08):
Now, when it comes to you know people, you will
help you mention. Can you give us some examples in
different places you guys work.
Speaker 2 (02:16):
We take care of the equipment at the old Reformatory.
We take care of domestic violence shelter, a lot of
the local schools, Marion Triver's Career Center, South Central Schools,
et cetera. Some restaurants, Pizza Hut's one of our larger customers.
We appreciate them, you know, we appreciate all of our customers, all.
Speaker 1 (02:34):
Right, tremendous. You know, a lot of times you think
about it, is there a time of the year that
is busier than others.
Speaker 2 (02:41):
We stay pretty busy, but spring and falls typically a
lot busier than the rest of the year.
Speaker 1 (02:47):
Is there a reason why spring and you know those
are busier than others.
Speaker 2 (02:51):
Well, we want to get equipment ready for either cooling
or heating, and it's better for you to have your
equipment the service, just like you had changed in your
car and maintain your tires, brake. So whatever.
Speaker 1 (03:03):
I'm glad you brought that up because you think about that.
You always hear regular maintenance is so key to make
sure that lasts for a long time.
Speaker 2 (03:10):
Right, Oh yeah, you'll extend the life of your equipment
by many years if you maintain it. Just simply change
in your air filter makes a huge difference in the
performance of the machine.
Speaker 1 (03:21):
All right, tremendous this morning, as we learn about a
local company, and we learned about Dennis Reggins, who is
the owner and CEO of Airs Serve. So let's step
away from work and I want to find out a
little bit more about you. I'm sure our listeners do
as well. So let's step back to the very beginning.
Tell people where was Dennis Reagans born.
Speaker 2 (03:41):
I was born in Washington County, Pennsylvania.
Speaker 1 (03:44):
So we're at in Pennsylvania roughly, could you give us.
Speaker 2 (03:47):
It's city of Washington and I grew up in outside
of Prosperity, Pennsylvania, in a little burg called pump Sock
Way out in the woods.
Speaker 1 (03:56):
Now in terms of like a bigger city that somebody
would know what was kind of new?
Speaker 2 (04:00):
How are you Pittsburgh?
Speaker 1 (04:01):
Pittsburgh? Okay? Perfect? All right? Now, Next, tell us where'd
you go to high school?
Speaker 2 (04:05):
I went to the McGuffey School System based out of
Claysville in Washington County, PA.
Speaker 1 (04:10):
All right, Now, people may wonder how did you make
it to Ohio.
Speaker 2 (04:15):
Well, my sister lived in Ontario, and through a mutual acquaintance,
I met my wife, and we got married in nineteen
in actually November of eighty eighty two, and as the
steel industry started declining in Washington County, PA, we decided
to move into Ohio where my obviously Mansfield, where my
(04:38):
wife's from, and edistate here.
Speaker 1 (04:41):
I love it, all right. It's been great to learn
about how Dennis Riggins made it here to town. Now,
in terms of the industry you're in, we talk about
air serve and you've been in this industry for a
long time. How did you get Did you always know
growing up you wanted to go into you know, heating
and cooling, all those kind of things. I know you've
worked in other areas too, right, Yeah, I just.
Speaker 2 (05:01):
Love mechanical things, automobile's, motorcycles. Started working on that equipment
very early, actually, when I was in elementary school, started
working on the mini bikes, go karts, whatever, and then
it just progressed from there into the trades.
Speaker 1 (05:16):
All right. So you seem to be really enjoying what
you do.
Speaker 2 (05:20):
Oh, absolutely, Yeah, you're outside and by yourself a lot.
It's a pretty good career.
Speaker 1 (05:28):
Tremendous all right. So while we're on the topic of you,
you did say wife but don't know kids anything like that.
So tell us a bit more about Dennis and the family.
Speaker 2 (05:36):
I have a son and a daughter, both graduated from
Clearfork and one lives in Michigan and one lives here
in Mansfield. All right.
Speaker 1 (05:44):
And you mentioned your wife went to the Clairefork schools too.
Speaker 2 (05:47):
My wife graduated from Clairefork.
Speaker 1 (05:49):
All right. So while we're on the topic of you,
before we get back to work, I want to bring
up spare time. And Dennis did tell me there's not
a lot of that. He's a busy, busy guy. But
when you have a few moments where you're not working,
what kind of hobbies do you deal have?
Speaker 2 (06:03):
Oh, I'd love to rebuild and restore automobiles. I like
to you know. I also love to fish. I love
to hunt nature walks with my wife on especially nice
cool mornings. We just enjoy that.
Speaker 1 (06:16):
All right now, Dennis, let's get back to work again.
You're hearing the voice this morning. For a few more minutes,
we'll keep in Dennis Riggins, owner CEO of air Serve
right now, ballpark for us. How many staff members do
you guys have?
Speaker 2 (06:29):
Ten? Counting me, I'm.
Speaker 1 (06:31):
Sure with ten people and all of their you serve,
you guys stay busy.
Speaker 2 (06:34):
Then, right, very much so all the constantly, but we
are more than happy to take care of anyone that
has in need.
Speaker 1 (06:42):
Well, as we talk about your company, I just kind
of want to give you a moment. You know, somebody
hears about Airserve and you explain what you guys do.
But what kind of makes you guys special? If you
would gives you a moment here to talk about you guys.
Speaker 2 (06:54):
We are very customer driven. The customers are how we live.
And if you don't take care of customers, you're not
going to be in business very long. Since we can
design your system for you and give you an estimate,
and estimates are free, by the way, So if you
have any need, just give us a call and I'll
(07:15):
come visit you.
Speaker 1 (07:16):
Now, let me ask this question. You say that somebody
can design their system, can you explain that a little
bit for us? That sounds interesting.
Speaker 2 (07:24):
Well, it's a little bit of engineering and after fifty years, yeah,
I got pretty good at it.
Speaker 1 (07:30):
So they basically can tell you how they want it
to be, per se cause you give it any example.
Speaker 2 (07:35):
Sure, if we knew construction in your house, we're going
to size, the equipment size, the duckwork. The only thing
we you know, we're not going to do the electric,
but we will put everything else in.
Speaker 1 (07:46):
All right, awesome, great to learn about that. Now, if
somebody is reaching out to you, how does it work
to kind of get the ball rolling? They can go
to the website or they can call the kind of
you mentioned set up the free estimate all that kind
of hot. How does it work?
Speaker 2 (07:59):
Yes, you can go to the website, schedule your your
visit for us to give you an estimate, or you
can call in and uh, we'll put you on the
schedule for for me to come out and look you
your building over and give you an esmen on it.
Or if you have a set of blueprints, we can
take it from there.
Speaker 1 (08:14):
And I'm sure it depends on you know, each individual
place and in terms of how long it would take, right,
because some probably could be quicker than others depending on
the size. Right.
Speaker 2 (08:24):
Oh yeah, yeah, Some estimates may take two days, some
may take a couple of weeks, depending on correct on
the side of the application.
Speaker 1 (08:32):
And you can get more information by going online. It
is airserve dot com slash Mansfield that's a I R. E.
S e r V dot com slash Mansfield, Airserve dot
com and their phone number for more information customer service
is four one nine nine eight to eighty fifty eight.
As we are chatting with Dennis Riggins, owner CEO of
(08:55):
air Serve, did we miss anything before I let you
go this morning that the public should know about your company.
Speaker 2 (09:01):
Yeah, give us a call and trust me you will
be taken care of.
Speaker 1 (09:04):
Well, you mentioned somebody you know, you guys come out,
give them a free estimate. People talk about reputation, great work, right,
I mean that's something you guys love.
Speaker 2 (09:13):
Reputation means a lot, and you're not going to have
a good reputation if you're not taking care of customers.
Speaker 1 (09:20):
All right, So they will take care of you at Airserve.
And again, tell people again where you guys are located at.
Speaker 2 (09:25):
One seventy five Illinois Avenue, South Mansfield.
Speaker 1 (09:29):
For for nine zero five all right that website Airserve
dot com slash Mansfield again telephone number four one eighty
fifty eight. Is you hear this morning from the owner
and CEO of Airserve. This week's CEO you should know
Dennis Riggins. Well, Dennis, it was great to learn about
your great company and all you guys do in the area.
(09:50):
Thanks so much for being with us and we wish
you continued success.
Speaker 2 (09:53):
Thank you and thank you to all of our customers
and future customers.
Speaker 1 (09:57):
Dennis Riggins, owner and CEO of air Serve the CEO
you should know riad a bio, see a photo and
hear the extended interview at wm A n FM dot com.
This is John Roby of RFME Insurance. It is said
that a good leader sets the bar high because he
or she wants to reach goals and make the best
(10:17):
of their teams. We are proud to introduce you to
some of the community's leaders on the CEO Series
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